Awful company and awful store management (josh) was horrible and tried to blame an employee to try to cover up his mess!
JodyAnn Baker
I ordered pizza from Cici’s for pick up and the website did not take me to the main page to select my location so I assumed location services was on and it connected me to my local Cici’s location 4 minutes away. Unfortunately, it linked me to a Cici’s location 27 minutes away! I called the store to explain and they suggested I call my local store to see if they can take my order/transfer it. They said no. My daughter and I had to travel for over an hour in total to pick up pizza and wings that had to be recooked before we drove off. Thank God I checked it. The wings looked RAW and barely had any sauce. The pizza was burned. They probably thought that because I was coming from far that I was just gonna grab the food and go but NO. If I am I driving that far the food must be satisfactory. I wish they had the heart to transfer my order AND make my order right. Disappointed with the website, the inconvenience and the fact that that unacceptable the food was packaged for me to accept.
ANGELA W
I know that this is not what you were expecting. That is not the experience that we want you to have with us. Let me make things right for you.Thank you for patiently waiting. Kindly give me a moment to contact the driver.ok Is will arrive at 9:12 Please give me a moment. I am waiting for a response from the driver.OK Thank you for patiently waiting. I was able to spoke your driver and he said that he gave back your order to the restaurant because the address is not matched in the order details and your location.So I am not going to get my food. Well how about my refund for the pizza?He is telling a lie and he got my pizza.Upon checking here on my end, your order was already canceled. The amount refunded will return to your original form(s) of payment. Most refunds are processed within 24 hours, depending on your bank. You can reference your order details within the app at any time and youll also receive a confirmation email. Is there anything else I can help you with?He wanted that pizza bad.Next time I will give the driver $4.99 and that is it. Rest assured that this will incidence will be notated. In the meantime, is there anything else I can assist you with?Noted on this. Again, in the meantime, is there anything else I can assist you with?Yes can you order me another pizza because I am hungry. I have been standing on my feet all day as a substitute teacher and that is terrible that I don't get any food.As much as I'd love to reorder for you but please know that we are not allowed to place an order on behalf of the customers.In the meantime, is there anything else I can assist you with?Will I receive credit for my order?You all need real drivers not one like him.He needs be fired.One moment please.Upon checking here , we already issued a $5 for the inconvenience, *************** the meantime, is there anything else I can assist you with?He took my pizza and he went home with it. He did not take that pizza back to the restaurant, that is a lie.
sarah j
i love it wish they would open back up in *****
Ali Najera
The store manager at 2936 Lavon DrUnit 300Garland, TX 75040United States is not fit to be a mañager it was a girl mañager on Monday at 4:50pm was rude and petty didn’t give me a refund even doe we had ate half a bread stick bc it we where hungry totally immature Cicis I need my whole money back I left with half bc I wasn’t going to waste my time on a unprofessional as people get back at me
Roshunda Jackson
I visited my local Forney Cicis location last night for dinner. I called in my order and went to pick it up. When I arrived, I checked my food and ask to purchase extra icing for my cinnamon rolls. The lady at the counter rung me up for the extra icing and I told her I will run to my car and get cash for said amount. I come back in and Abbie/Addie was standing next to her, so I checked my cinnamon rolls again and saw that Abbie/Addie had drizzled a thin line of icing onto the cinnamon rolls. I asked the lady for more icing and Abbie/Addie said "No ma'am"! Shocked, I looked at her and she said we just gave you some additional icing and we will have to charge you. I replied "you just saw me pay the lady for extra icing, and if there is an additional cost you need to lead with that instead of telling me no." I then informed her of her bad customer service, and she apologized and added more icing. The money I paid for extra icing was not placed into the cashier drawer, it was handed to Abbie/Addie. The staff need to be trained on how to treat paying customers. The pizza was okay, but this made my experience horrible. Please do better by properly training your employees on customer service, how to effectively communicate with customers, and not work in their ego.
Cat Fish
It was the worst pizza I ever had
Jack Box
Cicic is a liar. They lied about MyCicis reward going return. And we can not do survey to get a $1 off. Most of the Cicis I went to the restroom is flooded and has bugs. Most of them has no air condition working. I have email Cicis headquarter customer service. I never ever hear back from them. At a Cicis pizza they would not open one of the door. And people was cutting me in lines starting from outside.
Randy Gonzales
I ate at the CiCi's Pizza in Corsicana Texas today and the flavor was spot on It's almost like they've gone back to the original recipes from the day they opened garlic butter on the crust very freshkeep up the great job
Gina Riley
LOYAL CUSTOMER Refused Service!!! @ 2441 Gus Thomasson - recently, just wanted to wash hands 1st!I went in to get a quick bite Pizza Buffet.Gestured to cashier, going to wash hands in restroom. Cashier yells, "You need to ask 1st".It WAS NOT busy at all...only 1 person waiting for a call in order.Walk over to counter "in shock"pull out my wallet to pay for buffet. Cashier says "don't want your money, you can leave now". Next...Ask her for mgr's name, she responds "I'm the mgr."Ask for her name, she says "not giving it to you", same thing when I asked her for the owners info... last response was, leave...reported to corporate 2 times with NO Response as of 4/25/23.Unfortunately, in my opinion, I was a victim of dining while BLACK. It is both sad and UNACCEPTABLE that Racism is still well and allowed. Will not recommend to anyone else.Despite all...there's always a remedy to unprofessional service.DONT spend your money were you're not welcomed. UNACCEPTABLE
Not clean the first thing I see as I walk in is some looser with all kinds of c*** stuck in her face and tattoos all over her. That's disgusting. Then I see one girl cleaning the rest just standing around taking. Food all over the floor and tables. Go somewhere else to eat. The one I went to is in ********** ***** 5/6/23. ****** was the only one doing her job. And to her I say thank you.
Jarrod s
Not clean the first thing I see as I walk in is some looser with all kinds of c*** stuck in her face and tattoos all over her. That's disgusting. Then I see one girl cleaning the rest just standing around taking. Food all over the floor and tables. Go somewhere else to eat. The one I went to is in ********** ***** 5/6/23. ****** was the only one doing her job. And to her I say thank you.
Leeanne Guerrero
My son and his dad are at cleburne Cicis my son got buffet dad got personal small pizza cause he had major surgery only ate 2 slices asked for a small box he couldn't eat all at once was told no he had to spend 2 $ more or he couldn't get a box we're is compassion all he's been able to eat Jello tired wanted pizza.
DeAnna Atkinson
The Cicis in Waxahachie used to be a clean, nice place for families to eat. The restaurant is filthy, there are never any clean tables & you have to stand in line & wait for a while so they can cook pizza. When my disabled daughter (whose on a walker) went to go ahead & sit down, the manager Josh came out & jumped on me for saving a table! Unbelievably rude & probably a violation of the disabilities act!! Our whole family has been going every Sunday after Church for a long time, but we won’t be back. Inexcusable behavior!
joyce crowley
We ordered a pizza from the Cicis in Garland on Lavon we ordered a pizza with spinach we got a pizza that had spinach sauce which we did not order when we took it back the manager Betsy refuse to exchange or compensate us for the pizza which is totally unacceptable as far as customer service We have been long time Cece’s lovers in this household and now we will no longer support your company eating out Betsy needs to be dealt with she needs a customer service class there’s no reason she should’ve been rude to my daughter about sauce on a pizza.
Awful company and awful store management (josh) was horrible and tried to blame an employee to try to cover up his mess!
I ordered pizza from Cici’s for pick up and the website did not take me to the main page to select my location so I assumed location services was on and it connected me to my local Cici’s location 4 minutes away. Unfortunately, it linked me to a Cici’s location 27 minutes away! I called the store to explain and they suggested I call my local store to see if they can take my order/transfer it. They said no. My daughter and I had to travel for over an hour in total to pick up pizza and wings that had to be recooked before we drove off. Thank God I checked it. The wings looked RAW and barely had any sauce. The pizza was burned. They probably thought that because I was coming from far that I was just gonna grab the food and go but NO. If I am I driving that far the food must be satisfactory. I wish they had the heart to transfer my order AND make my order right. Disappointed with the website, the inconvenience and the fact that that unacceptable the food was packaged for me to accept.
I know that this is not what you were expecting. That is not the experience that we want you to have with us. Let me make things right for you.Thank you for patiently waiting. Kindly give me a moment to contact the driver.ok Is will arrive at 9:12 Please give me a moment. I am waiting for a response from the driver.OK Thank you for patiently waiting. I was able to spoke your driver and he said that he gave back your order to the restaurant because the address is not matched in the order details and your location.So I am not going to get my food. Well how about my refund for the pizza?He is telling a lie and he got my pizza.Upon checking here on my end, your order was already canceled. The amount refunded will return to your original form(s) of payment. Most refunds are processed within 24 hours, depending on your bank. You can reference your order details within the app at any time and youll also receive a confirmation email. Is there anything else I can help you with?He wanted that pizza bad.Next time I will give the driver $4.99 and that is it. Rest assured that this will incidence will be notated. In the meantime, is there anything else I can assist you with?Noted on this. Again, in the meantime, is there anything else I can assist you with?Yes can you order me another pizza because I am hungry. I have been standing on my feet all day as a substitute teacher and that is terrible that I don't get any food.As much as I'd love to reorder for you but please know that we are not allowed to place an order on behalf of the customers.In the meantime, is there anything else I can assist you with?Will I receive credit for my order?You all need real drivers not one like him.He needs be fired.One moment please.Upon checking here , we already issued a $5 for the inconvenience, *************** the meantime, is there anything else I can assist you with?He took my pizza and he went home with it. He did not take that pizza back to the restaurant, that is a lie.
i love it wish they would open back up in *****
The store manager at 2936 Lavon DrUnit 300Garland, TX 75040United States is not fit to be a mañager it was a girl mañager on Monday at 4:50pm was rude and petty didn’t give me a refund even doe we had ate half a bread stick bc it we where hungry totally immature Cicis I need my whole money back I left with half bc I wasn’t going to waste my time on a unprofessional as people get back at me
I visited my local Forney Cicis location last night for dinner. I called in my order and went to pick it up. When I arrived, I checked my food and ask to purchase extra icing for my cinnamon rolls. The lady at the counter rung me up for the extra icing and I told her I will run to my car and get cash for said amount. I come back in and Abbie/Addie was standing next to her, so I checked my cinnamon rolls again and saw that Abbie/Addie had drizzled a thin line of icing onto the cinnamon rolls. I asked the lady for more icing and Abbie/Addie said "No ma'am"! Shocked, I looked at her and she said we just gave you some additional icing and we will have to charge you. I replied "you just saw me pay the lady for extra icing, and if there is an additional cost you need to lead with that instead of telling me no." I then informed her of her bad customer service, and she apologized and added more icing. The money I paid for extra icing was not placed into the cashier drawer, it was handed to Abbie/Addie. The staff need to be trained on how to treat paying customers. The pizza was okay, but this made my experience horrible. Please do better by properly training your employees on customer service, how to effectively communicate with customers, and not work in their ego.
It was the worst pizza I ever had
Cicic is a liar. They lied about MyCicis reward going return. And we can not do survey to get a $1 off. Most of the Cicis I went to the restroom is flooded and has bugs. Most of them has no air condition working. I have email Cicis headquarter customer service. I never ever hear back from them. At a Cicis pizza they would not open one of the door. And people was cutting me in lines starting from outside.
I ate at the CiCi's Pizza in Corsicana Texas today and the flavor was spot on It's almost like they've gone back to the original recipes from the day they opened garlic butter on the crust very freshkeep up the great job
LOYAL CUSTOMER Refused Service!!! @ 2441 Gus Thomasson - recently, just wanted to wash hands 1st!I went in to get a quick bite Pizza Buffet.Gestured to cashier, going to wash hands in restroom. Cashier yells, "You need to ask 1st".It WAS NOT busy at all...only 1 person waiting for a call in order.Walk over to counter "in shock"pull out my wallet to pay for buffet. Cashier says "don't want your money, you can leave now". Next...Ask her for mgr's name, she responds "I'm the mgr."Ask for her name, she says "not giving it to you", same thing when I asked her for the owners info... last response was, leave...reported to corporate 2 times with NO Response as of 4/25/23.Unfortunately, in my opinion, I was a victim of dining while BLACK. It is both sad and UNACCEPTABLE that Racism is still well and allowed. Will not recommend to anyone else.Despite all...there's always a remedy to unprofessional service.DONT spend your money were you're not welcomed. UNACCEPTABLE
Restaurantji Recommends
Not clean the first thing I see as I walk in is some looser with all kinds of c*** stuck in her face and tattoos all over her. That's disgusting. Then I see one girl cleaning the rest just standing around taking. Food all over the floor and tables. Go somewhere else to eat. The one I went to is in ********** ***** 5/6/23. ****** was the only one doing her job. And to her I say thank you.
Not clean the first thing I see as I walk in is some looser with all kinds of c*** stuck in her face and tattoos all over her. That's disgusting. Then I see one girl cleaning the rest just standing around taking. Food all over the floor and tables. Go somewhere else to eat. The one I went to is in ********** ***** 5/6/23. ****** was the only one doing her job. And to her I say thank you.
My son and his dad are at cleburne Cicis my son got buffet dad got personal small pizza cause he had major surgery only ate 2 slices asked for a small box he couldn't eat all at once was told no he had to spend 2 $ more or he couldn't get a box we're is compassion all he's been able to eat Jello tired wanted pizza.
The Cicis in Waxahachie used to be a clean, nice place for families to eat. The restaurant is filthy, there are never any clean tables & you have to stand in line & wait for a while so they can cook pizza. When my disabled daughter (whose on a walker) went to go ahead & sit down, the manager Josh came out & jumped on me for saving a table! Unbelievably rude & probably a violation of the disabilities act!! Our whole family has been going every Sunday after Church for a long time, but we won’t be back. Inexcusable behavior!
We ordered a pizza from the Cicis in Garland on Lavon we ordered a pizza with spinach we got a pizza that had spinach sauce which we did not order when we took it back the manager Betsy refuse to exchange or compensate us for the pizza which is totally unacceptable as far as customer service We have been long time Cece’s lovers in this household and now we will no longer support your company eating out Betsy needs to be dealt with she needs a customer service class there’s no reason she should’ve been rude to my daughter about sauce on a pizza.