On The Border Mexican Grill & Cantina - Valley Ranch

Wow. OTB has really changed. I ordered pick up. Food was ready on time, and the girl at the pick up area was very nice. But their nachos recipe has really changed. Ordered grande chicken fajita nachos. It was eatable, but I probably won't return. And when did they change their salsa recipe to the warm dark salsa that you get at another place (C.L.). Disappointed. Chicken had no flavor. The chips a thin now, and the nachos got smaller. Glad I didn't spend any more than I did.

Food: 2

Service: 5

I’m new to the area, and after work, I was tired…yet hungry. I was thinking I was coming to get some “ok” tasting food. However, I was pleasantly surprised. The food was delicious & hit the spot. I’m on a budget and my meal was under $30. If you’re on a budget and want some good tasting food & drinks, then this place is the spot.

Atmosphere: 3

Food: 4

Service: 5

Stopped by while visiting family in the area. It's been a while so we decided to give it a try. Wasn't disappointed! The fajitas were on point. Came out sizzling and tasted great! And the Margaritas were just right. Our server Diana was friendly and took great care of us. We wished we lived closer but we will definitely come back when in the area again.

Atmosphere: 5

Food: 5

Service: 5

In the past, I visited On The Border frequently. I really enjoyed the chicken fajitas years ago, but the quality had dropped significantly. The location is closest to me, Lewisville and Plano closed and I saw that On The Border was in bankruptcy. I thought one of my previous favorite places would be gone forever. Tonight, I visited the store in Irving for the first time and boy what a surprise! The service was a little slow because they were a little behind, but it was friendly. The food however, was spot on! I couldn’t believe how much better it was than the last time I’ve been to On The Border. One of the managers assisted us to help with the backlog. After the meal, I spoke with a manager, whose name is Deanna. She is super friendly and you can tell that she cares so much about the Restaurant and her On The Border family. She told me something I didn’t know. Apparently, On The Border was purchased out of bankruptcy by the Pappas group. Ironically, my absolute favorite chicken fajitas are at Pappasito’s. I hadn’t placed it before then, but On The Border’s new and improved chicken fajitas are very similar to Pappasitos but it a much lower price. Deanna informed us That since Pappa’s purchased On The Border, they now use fresh chicken instead of frozen. There were many other menu updates and it’s all coming together excellently! I’m so excited that one of my old favorites has reworked the menu and is under new leadership aggressively making improvements! If the food and managers like Deanna Are an insight into the future of this brand, I think the future is bright!

It’s the first time in a long time I’ve left a restaurant and the conversation on the way out was “so when can we come back?”

Thank you, Deanna and thank you to the new On The Border!

Atmosphere: 5

Food: 5

Service: 5

My family and I went in Saturday night and food was terrible, we asked to talk to manager but server said she was in the office. We waited 30-40 minutes for manager and she never came to us. I wouldn’t recommend this establishment if you want hot, good food or good customer service, we should have went to Chili’s next parking lot we will next time

Atmosphere: 1

Food: 1

Service: 1

Ordered fajitas. Guacamole with melted cheese. The guac was already brown. Margaritas were too sweet. Bartender did not help us. The We ordered charro beans but they were ranch style. Rice had no flavor. This place has gone down. Very disappointed ☹️

Atmosphere: 5

Food: 1

Service: 1

Since On the Border change ownership it's very noticeable the difference in some things. Their queso is a lot better I think and their chips are thinner and the salsa... I prefer the way it was made before even though it's still good. Their happy hour is really a good deal at half off.

Atmosphere: 5

Food: 5

Service: 4

I catered for my staff of 40 today and I can’t say enough good things. The staff was so friendly and energetic, the food was ready on time and hot. We will definitely be catering from here again, great experience! Thank you.

Atmosphere: 5

Food: 5

Service: 5

Wow! Ask for Edgar, great service & the food was delightful!

Atmosphere: 5

Food: 5

Service: 5

Food is good and the people are great.

Atmosphere: 3

Food: 4

Service: 5

Edgar is amazing and we had so much fun at our work group outing with him

Atmosphere: 5

Food: 5

Service: 5

It's been about 20 years since I was last at an On the Border. Decided to break the cycle today and man I'm glad I did.

Edgar, our server, was way on top of his game. Always topped up on everything, extremely personable and friendly, very fast and efficient. I will definitely be coming back to this specific location and asking for my mans again.

Atmosphere: 5

Food: 5

Service: 5

Had a great visit at lunch. The service Edgar gave us was excellent and he was very sweet to our little girl. A++, no notes!

Atmosphere: 5

Food: 5

Service: 5

Worst service I have ever witnessed. Food was terrible.

Great food! But PLEASE just play mariachi or bachata music. The pop country and soft rock is so weird and ruins the atmosphere