Food was tasty and hot. I asked for no peppers on my smoke shack burger, but they put them on anyway. Burger was still good although I had to scrape the peppers off of it. Fries were greasy.
Love the burgers but hate the packaging!!!I love eating burgers and normally go to Wendys or Sonic which have more affordable burgers. Come to Shake shake to eat pricey burgers only when there is a deal going on. I normally order through an app and pick up the order to take home. Not sure why it is so fashionable at Shake Shake to keep the burgers half-naked where only one half is covered in an under-size paper envelope while the other half is kept naked in an oversized top-open carry bag so that even if someone sneezes around the carry out shelf, you bring those virus home. When we pay top dollars for these burgers why cut corners in packaging. Probably the top-brass at Shake Shack who makes the decisions need to pay a visit to not so pricey places like Wendys and Sonic and learn a thing or two about their packaging. Those aluminum foil packaging keep my burger secured and hot even if I do not eat them right away. Also they nicely tape the carry out packaging that I do not have to make sure if they are sitting up right in my car. Last time when I grabbed Shake Shack burgers, they fell out of their skimpy low-rise pants style packaging even before I could eat them :)
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Cheeseburger, Mushroom Burger
Erick
Came here for lunch, felt discriminated by the staff, i recieved my burger in a to go platter when i was eating inside, i noticed other people receiving their food in an actual plate and food being delivered to them while i had to go get mine on a carton box.
Atmosphere: 1
Food: 1
Service: 1
Warren Blackwell
Soda is out because they don’t have a key to unlock it. Manager must really be on the ball. …not!
Atmosphere: 3
Food: 4
Service: 1
Jaime Alvarez
My first time trying Shake Shack and the burger was okay. I ordered ahead and picked it up off the shelf and found the shake was nestled against a hot burger. Thankfully I got there in time to keep from getting a cold burger and a completely melted shake. I also said yes to the ketchup and napkins but they weren’t included. The order was prepared very quickly but I’m willing to wait an extra minute or two, to make sure the ketchup was included and a barrier of napkins placed between the burger and shake.
Atmosphere: 4
Food: 3
Service: 2
Dr. R.
Good food.
Atmosphere: 5
Food: 5
Service: 5
Endia Willis
Had a wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shack
Chef Jeffrey
I can't believe how human beings are so convinced Shake Shack Las Colinas is so awesome ??Shake Shack offers, 2 double burgers, 2 skimpy ice cold fries, 2 shakes for the unbelievable price of $38.00 plus tax....that's right, $38.00!!!!!!!!!....OVER $40 FOR 2 PEOPLE AT A OVERPRICED BASIC BURGER PLACE!!!!!!!In n Out burger is 1/2 mile awayIn n Out offers2 double double cheese burgers2 fresh cut french fries2 shakes for under $19.00 including taxDanny Meyers is the owner of Shake Shack and is completely clueless on pricing a below average burger place
Atmosphere: 1
Food: 1
Service: 1
Lauren Fowler
Ms. Sonya was very helpful and so nice. She’s amazing!
No unique taste. Chicken bites are very salty and just soaked with oil. Mushroom burger are not great and very bland. Shake shack sauce is very light and no punch to the taste. When you buy any chicken here, make sure to take lot of napkins so it can observe the soaked oil. Will rate chic fil a 10 out of 10 and this 2 out of 10.
Aesthetic Letdown, Decent BurgerRating: ⭐⭐⭐I couldn't help but be underwhelmed by Shake Shack's exterior; it resembles Plankton's Chum Bucket, a bit too gray and dull. The interior, with its gloomy industrial vibe, allows a peek into the kitchen. Opting for a double cheeseburger with bacon, the presentation was appealing, but the taste didn't quite justify the cost. The thin bread soaked up patty grease, the bacon was disappointingly thin, and the minimal lettuce left me wanting. The patty lacked seasoning, and while the fries were simple, the overall value fell short compared to other burger joints in the same price range.
Recommended dishes: Burger and Fries
CJ RODZ
Worst burger period… it was minuscule… “where is the beef”??? Burger tasted like onion, lettuce and tomato no flavor at all… stay away…
Atmosphere: 2
Food: 1
Service: 2
Sylvia Garcia
Won't be returning anytime soon. We went to place our order on the kiosk, was ready to pay & the kiosk froze. We asked the women working the register if she could please help us & the attitude we got was she did not want too. Then she told my Granddaughter who is only 5yrs.old when you get done with the crayons be sure & put them back before you leave. I asked another employee for the women's name & she asked me was there a problem & I explained how the lady at the register seemed bothered by us. This lady apologized & said she would speak to her. I believe she must have spoke to her cause when I went up to ask for a refill she stood in front of me & didn't say a word to me. So I said may I please get a refill on my Tea & she grabbed the cup filled it & set it on the counter & walked off without saying a word to me. We all have bad days but she needs to remember Hospitality is the line of work she is in. The burgers were good but for 3 adults & 1 child $62. For lunch was a bit pricey.Better luck next time.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Bacon Cheeseburger
Hide Nag
A typical American fast food. Burger and soft drinks. The attendants are not friendly at all!
Food was tasty and hot. I asked for no peppers on my smoke shack burger, but they put them on anyway. Burger was still good although I had to scrape the peppers off of it. Fries were greasy.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger and Fries
Solid food, Solid place, solid qualityVegetarian options: Shroom burger & veggie burger
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cheese Fries, Mushroom Burger
Love the burgers but hate the packaging!!!I love eating burgers and normally go to Wendys or Sonic which have more affordable burgers. Come to Shake shake to eat pricey burgers only when there is a deal going on. I normally order through an app and pick up the order to take home. Not sure why it is so fashionable at Shake Shake to keep the burgers half-naked where only one half is covered in an under-size paper envelope while the other half is kept naked in an oversized top-open carry bag so that even if someone sneezes around the carry out shelf, you bring those virus home. When we pay top dollars for these burgers why cut corners in packaging. Probably the top-brass at Shake Shack who makes the decisions need to pay a visit to not so pricey places like Wendys and Sonic and learn a thing or two about their packaging. Those aluminum foil packaging keep my burger secured and hot even if I do not eat them right away. Also they nicely tape the carry out packaging that I do not have to make sure if they are sitting up right in my car. Last time when I grabbed Shake Shack burgers, they fell out of their skimpy low-rise pants style packaging even before I could eat them :)
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Cheeseburger, Mushroom Burger
Came here for lunch, felt discriminated by the staff, i recieved my burger in a to go platter when i was eating inside, i noticed other people receiving their food in an actual plate and food being delivered to them while i had to go get mine on a carton box.
Atmosphere: 1
Food: 1
Service: 1
Soda is out because they don’t have a key to unlock it. Manager must really be on the ball. …not!
Atmosphere: 3
Food: 4
Service: 1
My first time trying Shake Shack and the burger was okay. I ordered ahead and picked it up off the shelf and found the shake was nestled against a hot burger. Thankfully I got there in time to keep from getting a cold burger and a completely melted shake. I also said yes to the ketchup and napkins but they weren’t included. The order was prepared very quickly but I’m willing to wait an extra minute or two, to make sure the ketchup was included and a barrier of napkins placed between the burger and shake.
Atmosphere: 4
Food: 3
Service: 2
Good food.
Atmosphere: 5
Food: 5
Service: 5
Had a wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shack
I can't believe how human beings are so convinced Shake Shack Las Colinas is so awesome ??Shake Shack offers, 2 double burgers, 2 skimpy ice cold fries, 2 shakes for the unbelievable price of $38.00 plus tax....that's right, $38.00!!!!!!!!!....OVER $40 FOR 2 PEOPLE AT A OVERPRICED BASIC BURGER PLACE!!!!!!!In n Out burger is 1/2 mile awayIn n Out offers2 double double cheese burgers2 fresh cut french fries2 shakes for under $19.00 including taxDanny Meyers is the owner of Shake Shack and is completely clueless on pricing a below average burger place
Atmosphere: 1
Food: 1
Service: 1
Ms. Sonya was very helpful and so nice. She’s amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
No unique taste. Chicken bites are very salty and just soaked with oil. Mushroom burger are not great and very bland. Shake shack sauce is very light and no punch to the taste. When you buy any chicken here, make sure to take lot of napkins so it can observe the soaked oil. Will rate chic fil a 10 out of 10 and this 2 out of 10.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Sauce, 'Shroom Burger, Korean Style Fried Chicken Sandwich, Chick'n Shack
Aesthetic Letdown, Decent BurgerRating: ⭐⭐⭐I couldn't help but be underwhelmed by Shake Shack's exterior; it resembles Plankton's Chum Bucket, a bit too gray and dull. The interior, with its gloomy industrial vibe, allows a peek into the kitchen. Opting for a double cheeseburger with bacon, the presentation was appealing, but the taste didn't quite justify the cost. The thin bread soaked up patty grease, the bacon was disappointingly thin, and the minimal lettuce left me wanting. The patty lacked seasoning, and while the fries were simple, the overall value fell short compared to other burger joints in the same price range.
Recommended dishes: Burger and Fries
Worst burger period… it was minuscule… “where is the beef”??? Burger tasted like onion, lettuce and tomato no flavor at all… stay away…
Atmosphere: 2
Food: 1
Service: 2
Won't be returning anytime soon. We went to place our order on the kiosk, was ready to pay & the kiosk froze. We asked the women working the register if she could please help us & the attitude we got was she did not want too. Then she told my Granddaughter who is only 5yrs.old when you get done with the crayons be sure & put them back before you leave. I asked another employee for the women's name & she asked me was there a problem & I explained how the lady at the register seemed bothered by us. This lady apologized & said she would speak to her. I believe she must have spoke to her cause when I went up to ask for a refill she stood in front of me & didn't say a word to me. So I said may I please get a refill on my Tea & she grabbed the cup filled it & set it on the counter & walked off without saying a word to me. We all have bad days but she needs to remember Hospitality is the line of work she is in. The burgers were good but for 3 adults & 1 child $62. For lunch was a bit pricey.Better luck next time.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Bacon Cheeseburger
A typical American fast food. Burger and soft drinks. The attendants are not friendly at all!
Atmosphere: 3
Food: 3
Service: 2