Subway

8445 Freeport Pkwy, Irving
(972) 929-3630

Recent Reviews

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Scott Prentice

Seems to get a new owner every few months. This last one is definitely an upgraded version. Store has been updated!

Atmosphere: 4

Food: 4

Service: 4

Blaine Morgan

Poorly trained staff

Alcide Butler

Terrible experience at this Subway location. I ordered a protein bowl expecting the same amount of protein as a footlong sub, but the staff refused to provide the correct portion. Despite my request to add more protein, the employee was unaccommodating and gave me attitude. The claim that their location doesn't follow standard Subway practices seems unlikely, and the service was unprofessional. The employee's smirking and facial expressions made the experience even worse. Unfortunately, I won't be returning to this location. Maybe it's time for this franchise to review their staff's behavior and consider some changes.

Atmosphere: 1

Food: 1

Service: 1

mlucemo

I have been in this Subway three times in the last month, and the sandwich is never made with fresh bread.

Atmosphere: 2

Food: 1

Service: 1

Derrick Murray

Got basically half the meat a sub should get.

Atmosphere: 2

Food: 2

Service: 2

John

This was the one I was referring to that was in a weird spot. But nice and clean/quiet place

Atmosphere: 5

Food: 5

Service: 5

DrJRobert Lee

Quick and delicious sandwiches made to order.

Atmosphere: 4

Food: 5

Service: 5

James “Travis” Gilstrap

Ordered 3 online sandwiches and paid ahead. arrived at 3:30 pm on 1/13/24 and was informed they couldn't make sandwiches because they didn't have bread. They didn't have bread!!!! How can you have a subway with no bread? The lady said it didn't get made when they came in. Sorry excuse for a restaurant. How do you work in a subway and know the bread isn't made? Was told by the employee I would receive a refund. We shall see.
1/17/25 Still no refund and no one answers the phone at this store.
1/30/25 I suggest not using this subway. still have not received my refund. no answer when I call.

Megan Abbott

This location has the opportunity to be great, however, not with the woman who I presume is the manager in charge. Myself and 4 of my coworkers went in around 11:45 am and waited about 10 minutes until we were told they were out of bread. They said it would only be about 5 minutes so we decided to wait. The woman working kept making snide remarks under her breath but we ignored it. Another 5 minutes goes by and the same woman tells us we were crazy for waiting because it would be another 20 minutes. We said we'd wait and at that point were essentially told to leave because they were out of bread. Our group of 5 and then 2 other individuals then left. Subway lost 7 customers in a matter of minutes due to the lack of awareness that a Subway located in a busy business park like this should plan to have bread ready during the lunch rush. This is not the first review I've seen about bread not being ready. Please consider bringing in another manager who cares about the success of this location, because the current one does not and it shows greatly. We wont be going back.

C

I tried, but the subs are always sloppy.

Atmosphere: 5

Food: 2

Service: 1

Shashwat Shrestha

Worst Sandwich I ever had, worst Cheese steak. It was so so dry, I didn’t even find my Cheese on it or any kind of sauce that I had ordered with it.

Atmosphere: 1

Food: 1

Service: 1

Desiii

If I could give this a 0 I would worst subway experience horrible customer service I told them my order was wrong and the proceeded to just put the right cheese on top instead of re making it what if it was a food allergy. Not only that but the workers talk back ugly and have the worst attitude do better and hire better people.

Atmosphere: 1

Food: 1

Service: 1

Henenrry Añez

Excellent place, the employees are very friendly, they attended to me quickly, I received what I received.

Atmosphere: 5

Food: 5

Service: 5

Souvik Chatterjee

My worst experience at a subway. The server was pathetic and rude. We ordered 3 subs from the menu and each had 2x cheese - he did not give extra cheese then, gave less meat and while giving veggies he was giving extremely less quantity(see photos). When we pointed out he was extremely arrogant and dismissive and said we need to pay extra for onions. I tried taking his photo and name but he hid his face and removed his name tag. Please avoid this location. Hope the owner finds this person and takes appropriate steps. Date: 14 Dec, time around 1:30 pm.

Msg to owner: pls find the employee who was there and take necessary steps.

Atmosphere: 1

Food: 1

Service: 1

Kshitij Soni

Stale veggies. Cashier doesnt understand English. Drinks are like sugar water no soda. Worst subway experience.

Atmosphere: 3

Food: 1

Service: 1

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