Baskin-Robbins

3061 N Fry Rd, Katy
(281) 721-5001

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Recent Reviews

This evening (11/11/2024) at 5:50 PM, I asked for a pint of Vanilla and Nutty coconut ice cream. Nutty was available, but Vanilla was running out, however, as I needed at least something, I asked the attendant to give me whatever you have. She scrounged the sides of the container and gave me in a small cup which was not even full scoop but charged me for the full scoop - fine. The most annoying thing was she did not use gloves while scooping out the ice cream. Is it the normal...
I called and spoke with nylon. She took care of me and made my order exactly the way I wanted it. Now days that goes a long way. Her customer service is highly appreciated. Thank Nylon
My ice cream is the consistency of soft serve due to freezer not being cold enough. Disappointment because if I were going for soft serve I wouldn't visit BR. No idea if it's always this way as I do not frequent this location.
When I brought the issue to their attention the server behind the counter acknowledged that she is aware the freezer isn't working right. No consolation offered. Was not offered an alternate ice cream or credit or refund

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