Dunkin'

3831 W Grand Pkwy N, Katy
(346) 608-8053

Recent Reviews

Sort by
Adriana

I am writing to bring to your attention some serious concerns regarding a manager named Maggy and another manager a man can’t recall their name unfortunately . There have been troubling reports about inappropriate and unprofessional behavior towards younger employees. These allegations include asking for inappropriate favors, which is highly concerning and unacceptable.
While I do not have the full details or the last name of the other individual involved, I believe it is crucial to investigate these claims thoroughly to ensure a safe and respectful work environment for all employees.
I trust that the appropriate actions will be taken to address this matter.
Thank you for your attention to this serious issue immediately!

Mohammed Ali

I love this location and like to come every day

Mohammad Alam

Very good service ?

Atmosphere: 5

Food: 5

Service: 5

Dave M

If you’re out of Halloween buckets just say so. Don’t use buckets from the dollar store and not tell people who don’t know any better.

Atmosphere: 1

Food: 1

Service: 1

Bruce Van Tilburg

Don't go to this location if you are looking for the Halloween MUNCHKINS Bucket. They are giving out cheap dollar store buckets not the bucket you are suppose to get.

courtney L

My husband went to get the halloween bucket and paid $16 for a WALMART bucket!!! Wtf. I just bought the exact bucket yesterday for $1.14. It's OK if you ran out then say so but I'm not happy, what a scam.

Food: 3

Service: 1

Manuel Pena

Allways great tasting icecream and doughnuts.

Atmosphere: 5

Food: 5

Service: 5

V Marie

Caramel Craze was tasty. Pumpkin donut really taste like pumpkin. The new location is clean and inviting. I'll go again.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Doughnut

Laurie Schwarzbach

Coffee and service are always great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant, Hash Browns, Egg and Cheese

BARRY WEPRIN

The Doughnuts were fresh tasting.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

Edith Chavez

If I could put zero stars I would, the girl at the window was so rude. She approached me with an attitude the whole interaction. I waited at the window for my munchkins and sandwhich.. she opened the window and asked with an attitude why I was still there what I was waiting for. When I explained I had two missing items she shut the door and brought her manager. Will not be coming back horrible customer service. And I got the wrong donut holes. I’d rather go to over priced Starbucks then come to this dunkin again.

Ricardo Lizardo

⛔️ WARNING ⛔️. try to avoid this location the customer service is the worst ever. The staff gets upset when you try to correct your own order when they get it wrong.

Service: 1

SALOMON RAMIREZ

The coffee was not brewed correctly my cup had alot of ground coffee inside

Atmosphere: 1

Food: 1

Service: 1

D P

Go somewhere else. The girl at the window was very rude and disorganized. Also, she was super high.

We setup a mobile order and went up to the window. They said it wasn’t ready and asked us to pull around to the curb pickup. We waited for 20 minutes. We went back to the drive through to ask about our orders. They tried to give us the melted iced coffees from 20 minutes ago. We asked them to make new ones. They asked us to go back around the building to wait again, and said we could not sit there at the window while they made the coffees because other people are waiting. We pulled around and waited another 20 minutes before they brought out the coffees. It was a total of 47 minutes between when we paid on the app and when they handed us the coffees. The girl at the window was visibly high as a kite.

The girl that brought the coffee up to the curb was super nice. She explained that they have a poor communication process. She also gave us donuts for all the trouble.

Someone there knows it’s a shyt show. I do really like dunkin, but the stoner employees can ruin a visit.

Atmosphere: 3

Food: 3

Service: 1

Tyikee Reed

Angel was handling business like a BOSS! Shortstaffed one morning when I went. I get it, things happen! Angel accepted the challenges and overcame them by ensuring he did all he could to keep a smile and help every customer as quickly as possible. Thanks again Angel!

Atmosphere: 5

Food: 5

Service: 5

Loading...