Dutch Bros Coffee

Name: Dutch Bros Coffee
Address: 5840 N Fry Rd, Katy, Texas, 77449, US
Telephone: (877) 899-2767
Price range: $
Rating: 3.8

$ • Coffee Shops, Pet Friendly

Hours:
5840 N Fry Rd, Katy
(877) 899-2767

About Dutch Bros Coffee

Dutch Bros Coffee is known for its broad range of drink options and, most notably, its customer service. The crew feels like a well-oiled team on busy mornings, with positive energy that makes the wait more enjoyable. Many praise the strong leadership and management for shaping a friendly, efficient, and welcoming crew that keeps the vibe positive during rush hours. Staff are frequently described as amazing, kind, very friendly, and providing great service with quick and efficient service. Specific drinks like the golden eagle, customized as a latte with soft top, are recommended. The experience is often called awesome with the best service and coffee.

However, significant issues are reported with mobile order-ahead service. Customers advise not to order ahead unless prepared to wait over 20 or even 30 minutes, as these orders do not appear to be a priority even after checking in. There are instances of drinks being poorly made, such as one being so watered down it was gross and not drinkable. During some shifts, staffing and efficiency problems are observed, with only two people working and one not contributing to drink-making, leading to long waits while drive-through customers receive timely service. Despite these operational flaws, the staff encountered are generally considered friendly. The location is a daily stop for many who love it and recommend it for its consistently good coffee and the best service.