If I could give negative stars for customer service I would. This message goes to the owner of this location, I was mistreated and disrespected by your employee, Reina, I was called a low class for using coupons that I got at HEB, she spoke to me and my niece with no respect, yelling and in a rude manner talking to me, she refused to give me her name, the store number or the corporate number … I even tried to speak to the manager but Reina stated she didn’t have a way to contact her, which she later did after I told her I was going to call corporate; my niece was present throughout the whole scandal she was giving me about my coupons, not to mention that whatever rule she was trying to rudely follow was not printed on the coupon, therefore it shouldn’t be “enforced”, something I tried to explain to her but she was simply not willing to listen. Kolachee factory is known for not only their great food but also loving and caring customer service, something both owner and employee lacked.
Atmosphere: 1
Food: 5
Service: 1
cvm 1
I’m hungry just thinking about
Atmosphere: 5
Food: 5
Service: 5
Rudy Ammer
Clean, fast, good kolaches fresh and heated on request. Friendly help. Wish they could adjust sound on the drive-thru speaker. I have to yell to get them to hear me.
The kolaches are delicious but the service has deteriorated a lot for some time.
Travis Johnson
Quick friendly service this morning. Smiles and politeness. ❤️ it!
Food: 5
Recommended dishes: Italian Chicken Croissant
**duckeee** Thornton
Delicious kolaches but sometimes they don't have certain flavors, which is fine. Staff is friendly and the drive thru is very fast. They have never messed up my order.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian Chicken, Hot Polish Sausage
Madeleine O Carroll
The kolaches here are fine, but the service has been SO. SLOW. lately. The employees don’t act with any urgency. There’s usually a line of 6 patrons or more inside plus the same amount in the drive thru and the line never moves. If you want food from here, be prepared to wait 15+ minutes to even place your order. And that’s on a weekday with 4 employees behind the counter. Forget about it on the weekends.This morning, I placed a mobile order for pick up “ASAP.” My confirmation email said my food would be ready for pick-up in an hour, which is ridiculous for fast food kolaches to begin with. This location is literally walking distance from me so I arrived within 10min. Waited in that 15min line I described earlier, only to find they had given my order to someone else. Then when they tried to re-fulfill it to me, they were out of what I ordered.
Atmosphere: 1
Food: 3
Service: 1
Madeleine O.
The kolaches here are fine, but the service has been SO. SLOW. lately. The employees don't act with any urgency. There's usually a line of 6 patrons or more inside plus the same amount in the drive thru and the line never moves. If you want food from here, be prepared to wait 15+ minutes to even place your order. And that's on a weekday with 4 employees behind the counter. Forget about it on the weekends. This morning, I placed a mobile order for pick up "ASAP." My confirmation email said my food would be ready for pick-up in an hour, which is ridiculous for fast food kolaches to begin with. This location is literally walking distance from me so I arrived within 10min. Waited in that 15min line I described earlier, only to find they had given my order to someone else. Then when they tried to re-fulfill it to me, they were out of what I ordered.
Very outdated card readers. By now, most places, including restaurants, are able to take "tap to pay"There are unfortunate times that someone may accidentally forget their card or cash, and only have their phone or watch. Nothing against the workers, they tried to help, but are not given updated technology (while the corporate location less than 10 minutes away has updated technology)
Atmosphere: 5
Food: 5
Service: 3
Tammy Harris Weintraub
Love Kolaches and this place has amazing people giving you the best
The people working here will serve several customers in the drive through line before serving those in the store. Bad sense of
Food: 2
Service: 1
Nadeem Alvi
I always made to go order of "Potato Egg n Cheese". Many times they gave me "Bacon Egg & Cheese". I explained them so many time please be careful, In my religion We cannot eat pork. But they kept making mistakes. on 6/10/2023 they made same mistake, I had to drive back and explain again. This time lady worker said "If we keep making mistake why do you keep coming back, go some where else". Yes I will stop ordering from here.
Jalapeno popper kolache is amazing ?
Excellent drive through service.
Atmosphere: 4
Food: 5
Service: 5
If I could give negative stars for customer service I would. This message goes to the owner of this location, I was mistreated and disrespected by your employee, Reina, I was called a low class for using coupons that I got at HEB, she spoke to me and my niece with no respect, yelling and in a rude manner talking to me, she refused to give me her name, the store number or the corporate number … I even tried to speak to the manager but Reina stated she didn’t have a way to contact her, which she later did after I told her I was going to call corporate; my niece was present throughout the whole scandal she was giving me about my coupons, not to mention that whatever rule she was trying to rudely follow was not printed on the coupon, therefore it shouldn’t be “enforced”, something I tried to explain to her but she was simply not willing to listen. Kolachee factory is known for not only their great food but also loving and caring customer service, something both owner and employee lacked.
Atmosphere: 1
Food: 5
Service: 1
I’m hungry just thinking about
Atmosphere: 5
Food: 5
Service: 5
Clean, fast, good kolaches fresh and heated on request. Friendly help. Wish they could adjust sound on the drive-thru speaker. I have to yell to get them to hear me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese, Bar-B-Q Brisket, Cream Spinach
The kolaches are delicious but the service has deteriorated a lot for some time.
Quick friendly service this morning. Smiles and politeness. ❤️ it!
Food: 5
Recommended dishes: Italian Chicken Croissant
Delicious kolaches but sometimes they don't have certain flavors, which is fine. Staff is friendly and the drive thru is very fast. They have never messed up my order.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian Chicken, Hot Polish Sausage
The kolaches here are fine, but the service has been SO. SLOW. lately. The employees don’t act with any urgency. There’s usually a line of 6 patrons or more inside plus the same amount in the drive thru and the line never moves. If you want food from here, be prepared to wait 15+ minutes to even place your order. And that’s on a weekday with 4 employees behind the counter. Forget about it on the weekends.This morning, I placed a mobile order for pick up “ASAP.” My confirmation email said my food would be ready for pick-up in an hour, which is ridiculous for fast food kolaches to begin with. This location is literally walking distance from me so I arrived within 10min. Waited in that 15min line I described earlier, only to find they had given my order to someone else. Then when they tried to re-fulfill it to me, they were out of what I ordered.
Atmosphere: 1
Food: 3
Service: 1
The kolaches here are fine, but the service has been SO. SLOW. lately. The employees don't act with any urgency. There's usually a line of 6 patrons or more inside plus the same amount in the drive thru and the line never moves. If you want food from here, be prepared to wait 15+ minutes to even place your order. And that's on a weekday with 4 employees behind the counter. Forget about it on the weekends. This morning, I placed a mobile order for pick up "ASAP." My confirmation email said my food would be ready for pick-up in an hour, which is ridiculous for fast food kolaches to begin with. This location is literally walking distance from me so I arrived within 10min. Waited in that 15min line I described earlier, only to find they had given my order to someone else. Then when they tried to re-fulfill it to me, they were out of what I ordered.
Restaurantji Recommends
If you want a good breakfast, go to any kolache
Atmosphere: 5
Food: 5
Service: 5
Very outdated card readers. By now, most places, including restaurants, are able to take "tap to pay"There are unfortunate times that someone may accidentally forget their card or cash, and only have their phone or watch. Nothing against the workers, they tried to help, but are not given updated technology (while the corporate location less than 10 minutes away has updated technology)
Atmosphere: 5
Food: 5
Service: 3
Love Kolaches and this place has amazing people giving you the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Chicken Enchilada, Cherry Kolache, Egg
The people working here will serve several customers in the drive through line before serving those in the store. Bad sense of
Food: 2
Service: 1
I always made to go order of "Potato Egg n Cheese". Many times they gave me "Bacon Egg & Cheese". I explained them so many time please be careful, In my religion We cannot eat pork. But they kept making mistakes. on 6/10/2023 they made same mistake, I had to drive back and explain again. This time lady worker said "If we keep making mistake why do you keep coming back, go some where else". Yes I will stop ordering from here.
Atmosphere: 1
Food: 1
Service: 1