We decided to give them one more chance. Shame on us. Here are some things they need to work on: sewage smell when you walk in. Definitely a plumbing issue that they’ve had since April. The lighting is bad in the grill area. The OMG rolls were way too big. You couldn’t enjoy them nor could you pick them up with your chopsticks. Btw: when we asked for the chopsticks, the female waitress said, “look behind you.” Yes - we had to get up and get them ourselves. It took a long time for the chef to come out and get started. The steak was bland and tough and we ordered it medium and overall the food lacked flavor. We won’t be back.
Michael Kelley
Dont know why but the service was very slow, but once the show started the food was great and the atmosphere is even better.
Atmosphere: 5
Food: 5
Service: 3
Mary R-R
Overpriced food
Atmosphere: 2
Food: 3
Service: 3
Amor de Villa Real Tamarindo
Excellent hibachi experience! The food was fresh, flavorful, and delicious.
Andrea Martinez
My kids and I went for dinner yesterday and as soon as we walked in it smelled sooo soo soo bad even my two year old asked me why it smelled it just was not enjoyable . Food tasted like it only had soy sauce
Atmosphere: 1
Food: 2
Service: 5
Foodie Huang
The master of teppanyaki is professional 。The food is delicious.
Atmosphere: 5
Food: 5
Service: 5
Savvy Sojo
This is my favorite Hibachi restaurant. The Yum Yum sauce is delicious. I usually order steak and chicken with fried rice.
Atmosphere: 5
Food: 5
Service: 5
April Williams
⭐️ My rating is strictly based on service. I ordered two sushi rolls over the phone since the Katy location does not offer online ordering. When I arrived, the restaurant was completely empty except for a lady sitting in the corner on her phone. I said “excuse me” several times before she finally looked up as I got close.
Once I let her know I had called in an order, she quickly assisted me. However, when she told me the total, it was higher than the price listed on their online menu. I showed her the website, but at first she denied it was their menu and suggested it was for another location. Then she said prices had changed and told me if I didn’t like it, she could just cancel my order.
This kind of dismissive and unprofessional service left a very poor impression. Unfortunately, I will not be returning.
Service: 1
A A
Food was good and service was great!
Atmosphere: 5
Food: 5
Service: 5
Chris
I’ve been wanting to try Shogun for a while now and they did not disappoint. I’d definitely recommend giving this place a try if you’re thinking about trying somewhere new!
Food and customer service was great and they never let my drink get halfway!
Soup and salad was fantastic. However, the rice and main course was bland and without character.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Onion Soup, Ginger Salad
Bpeace1216
Their Shaggy Dog never disappoints!!
Food: 5
Service: 5
Supa Ken
Food was fresh and good. Hibachi guy was funny.
Atmosphere: 4
Food: 5
Service: 4
Ralph X
Very unprofessional. I come here all the time and decided to order delivery. They refused to remake my order, although it was paid for. I can’t be held liable for the actions of the delivery driver! I waited over two hours in the end to have nothing. Customer lost.
We decided to give them one more chance. Shame on us. Here are some things they need to work on: sewage smell when you walk in. Definitely a plumbing issue that they’ve had since April. The lighting is bad in the grill area. The OMG rolls were way too big. You couldn’t enjoy them nor could you pick them up with your chopsticks. Btw: when we asked for the chopsticks, the female waitress said, “look behind you.” Yes - we had to get up and get them ourselves. It took a long time for the chef to come out and get started. The steak was bland and tough and we ordered it medium and overall the food lacked flavor. We won’t be back.
Dont know why but the service was very slow, but once the show started the food was great and the atmosphere is even better.
Atmosphere: 5
Food: 5
Service: 3
Overpriced food
Atmosphere: 2
Food: 3
Service: 3
Excellent hibachi experience! The food was fresh, flavorful, and delicious.
My kids and I went for dinner yesterday and as soon as we walked in it smelled sooo soo soo bad even my two year old asked me why it smelled it just was not enjoyable . Food tasted like it only had soy sauce
Atmosphere: 1
Food: 2
Service: 5
The master of teppanyaki is professional 。The food is delicious.
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Hibachi restaurant. The Yum Yum sauce is delicious. I usually order steak and chicken with fried rice.
Atmosphere: 5
Food: 5
Service: 5
⭐️ My rating is strictly based on service.
I ordered two sushi rolls over the phone since the Katy location does not offer online ordering. When I arrived, the restaurant was completely empty except for a lady sitting in the corner on her phone. I said “excuse me” several times before she finally looked up as I got close.
Once I let her know I had called in an order, she quickly assisted me. However, when she told me the total, it was higher than the price listed on their online menu. I showed her the website, but at first she denied it was their menu and suggested it was for another location. Then she said prices had changed and told me if I didn’t like it, she could just cancel my order.
This kind of dismissive and unprofessional service left a very poor impression. Unfortunately, I will not be returning.
Service: 1
Food was good and service was great!
Atmosphere: 5
Food: 5
Service: 5
I’ve been wanting to try Shogun for a while now and they did not disappoint. I’d definitely recommend giving this place a try if you’re thinking about trying somewhere new!
Food and customer service was great and they never let my drink get halfway!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great food
Soup and salad was fantastic. However, the rice and main course was bland and without character.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Onion Soup, Ginger Salad
Their Shaggy Dog never disappoints!!
Food: 5
Service: 5
Food was fresh and good. Hibachi guy was funny.
Atmosphere: 4
Food: 5
Service: 4
Very unprofessional. I come here all the time and decided to order delivery. They refused to remake my order, although it was paid for. I can’t be held liable for the actions of the delivery driver! I waited over two hours in the end to have nothing. Customer lost.
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