Black Rifle Coffee Company

The staff is s amazing but, our jeep group has been coming in at 9 am the last Sunday every month to meet for a couple of years. There never has been an issue before.
The past 2 months there has been only 2 people staffed when our group of 20+ arrive.
They are wonderful people who should not need to struggle so much or receive the attitude from people outside of our group because orders are taking longer than usual.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Plain Waffle or Cinnamon Waffle, Breakfast Bagellaconda Sausage, Batch Brew, Brownie, Cookie, Egg & Cheese Breakfast Croissant, Chocolate Chunk Cookie

Great tasting waffle sausage egg sandwich with a large house medium roast coffee 10% vet discount for under $5.99.
Only issue was large coffee cup lid pops off when you go to take a drink. Cup is too weak for that size coffee ☕️

Atmosphere: 4

Food: 5

Service: 5

Please do not take this too severely. It is meant to be constructive. I love the Black Rifle business model and want to continue as a patron.

First of all, the barista was hustling. She was doing her best and working very hard. This criticism is not directed at the individual working the drive through.

I have been delayed in the drive through multiple times, and I just want to provide some honest and helpful feedback. The little things matter and long term success depends on paying attention to them.

Here is the specific issue. As much as I am drawn to BR because of shared values that is not the essence of the customer relationship. Your bottom line and mine are all about being able to get a cup of coffee & sandwich quick…fast…and in a hurry.

Today is Friday and as a Catholic I abstain from meat. I asked for a sandwich at the drive through that met that requirement, and received an affirmative response. The yes did not, however, come with a follow on telling me how long it would take to prepare.

I have no idea how many minutes passed, but it was way too long. I left after paying, receiving coffee, and being told to continue waiting for the sandwich. There was a car behind me and I decided to leave without the food.

I proceeded to drive down the street to Starbucks and placed an order for a sandwich. It was paid for and produced in less than ninety seconds.

That is the standard. You have got to be able to get from order to completion at the window in well under two minutes.

If there is preparation that is going to take longer than tell the customer to come inside and wait. I would have been happy to do so…but I will not sit idling in my car…smelling exhaust fumes…and embarrassingly holding up the line.

If you want to beat the competition then you must do better with efficient service.

Service: 1

Always good time there. I've never been to a BRCC location where the staff didn't go above and beyond.

Atmosphere: 5

Food: 5

Service: 5

Great place for coffee! Awesome service and supports military and first responders!

Atmosphere: 5

Service: 5

The most amazing & awesome coffee shop in all of Central Texas, especially the

Atmosphere: 5

Food: 5

Service: 5

Great coffee, highly recommend the Betsy Ross. I was amped for hours with no crash. Great merch to choose from too.

Atmosphere: 5

Food: 5

Service: 5

Love this place! Always have fresh great coffe and my breakfast sandwich was yummy too.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg & Cheese Breakfast Croissant

Great coffee with an amazing atmosphere, and awesome service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Medium Batch Brew Coffee, Egg & Cheese Breakfast Croissant, Egg & Cheese Breakfast Bagel

Best coffee you could have.

Atmosphere: 5

Food: 4

Service: 5

BRCC is so good all around. Their coffee is great and has so much extra flavor. The food is delicious and there are a lot of options. What makes this location so special is the manager, Reagan. She is such a kind soul and works so hard.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Medium Batch Brew Coffee, Salted Caramel

Always love BRCC. First time visiting this location. It was pretty empty, which was welcomed. Allowed me to browse and check out the merchandise at this location. Not a lot to offer, but my husband dound a shirt and some srickers. All of our drinks were good. I tried the seasonal drangonfruit drink, and that was so good!! I will say this location is different in many ways but still spot on for customer service and drinks!

Atmosphere: 4

Food: 4

Service: 3

My dad loves this coffee, so I stopped by to pick him up a bag. The place is nice and clean. The customer service was awesome.

Atmosphere: 5

Service: 5

Best location and amazing employees wish was open until 8pm like the other location.

Atmosphere: 5

Food: 5

Service: 5

Great coffee and a good purpose.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chocolate Brownie