I had an extremely disappointing experience at the Dairy Queen drive-thru. It was raining when I stopped by and ordered a Blizzard, and from start to finish, the service was unacceptable.
First, the employee did not perform the Blizzard flip, which is a well-known DQ policy. It’s literally part of their brand and when staff skip it, it signals a lack of care in how the product is prepared.
Second, the Blizzard they handed me was already melting, clearly not made properly or stored at the right temperature. On top of that, they gave it to me without a lid or napkins, despite me mentioning I was taking it home.
Because it was raining and I was in my car, the melted Blizzard spilled all over me — on my clothes, in my car, everywhere. A complete mess that could have been easily avoided if they had followed their own standards and showed basic customer consideration.
This is not what I expect from a brand like Dairy Queen. If you’re not going to follow your own Blizzard flip policy or ensure your product is properly served, why should customers keep coming back? I won’t be returning to this location, and I hope management takes this seriously.
Atmosphere: 1
Food: 1
Service: 1
shaw 9.81
Shout out to Julie ( Shift lead ) she hooked me up, new secret menu...medium soft serve cup topped with reeses and hot fudge...not blended!! Its a dairy queen, the original soft serve and blizzard. Come for the ice cream! never tryed anything else from the menu though lol
Great location, I can’t recall who answered the phone, but they had a great attitude and welcomed us before we even got there, ice cream is always great, the atmosphere is always clean and attentive, great location
Don’t bother coming coming here if they have more than 1 car in the drive through. No organization in the kitchen. Just make the drive to Killeen location.
Service: 1
Felisha DuPaul
Didn't get our order right as we placed it. Never read the order back so did the realize it until we got our food and were missing things. The manager did make it right and gave us the missing ice cream. The store was not clean and it took almost 5 minutes to get our order even taken. There was no line inside or in the drive thru so it was definitely subpar for dairyqueen. And our usual stop on ft hood street and temple 31st where they always exceed expectations!
This location needs a make-over and a good cleaning! The seat cushions are nasty. The staff seemed overwhelmed with the drive thru and then were moving slowly when we were trying to get napkins… even though there was only one other person inside with us. Overall, not a good experience and we won’t be back to this location.
Atmosphere: 1
Food: 3
Service: 2
Ivonne Velez
This location on 2410 is my favorite for years. Food is always hot and fresh... The only DQ I'll ever eat at
Atmosphere: 5
Food: 5
Service: 5
Guillermo
Great 🍔 and milkshake
Atmosphere: 5
Food: 5
Service: 5
gaspar santana-torres
Clean and Happy looking staff.
Wheelchair accessibility: Accessibility with wheel chair is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cone, Hamburger
Bri Rodriguez (Bri)
I love this DQ and the staff here. they've always had great customer service . When i was there .Food is always delicious. I've had nothing but great service from Lorna. She's always polite. Great customer service is hard to come by these days. Keep up the good work!
Better than most in the area!!
Atmosphere: 3
Food: 5
Service: 4
I had an extremely disappointing experience at the Dairy Queen drive-thru. It was raining when I stopped by and ordered a Blizzard, and from start to finish, the service was unacceptable.
First, the employee did not perform the Blizzard flip, which is a well-known DQ policy. It’s literally part of their brand and when staff skip it, it signals a lack of care in how the product is prepared.
Second, the Blizzard they handed me was already melting, clearly not made properly or stored at the right temperature. On top of that, they gave it to me without a lid or napkins, despite me mentioning I was taking it home.
Because it was raining and I was in my car, the melted Blizzard spilled all over me — on my clothes, in my car, everywhere. A complete mess that could have been easily avoided if they had followed their own standards and showed basic customer consideration.
This is not what I expect from a brand like Dairy Queen. If you’re not going to follow your own Blizzard flip policy or ensure your product is properly served, why should customers keep coming back? I won’t be returning to this location, and I hope management takes this seriously.
Atmosphere: 1
Food: 1
Service: 1
Shout out to Julie ( Shift lead ) she hooked me up, new secret menu...medium soft serve cup topped with reeses and hot fudge...not blended!! Its a dairy queen, the original soft serve and blizzard. Come for the ice cream! never tryed anything else from the menu though lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzards, Turtle Pecan Cluster Blizzard Treat
Kids here were great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzards, Bacon Cheese Hungr-Buster Combo
Got dipped cones 😋
Atmosphere: 3
Food: 5
Service: 4
Great location, I can’t recall who answered the phone, but they had a great attitude and welcomed us before we even got there, ice cream is always great, the atmosphere is always clean and attentive, great location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzards, Turtle Pecan Cluster Blizzard Treat
Don’t bother coming coming here if they have more than 1 car in the drive through. No organization in the kitchen. Just make the drive to Killeen location.
Service: 1
Didn't get our order right as we placed it. Never read the order back so did the realize it until we got our food and were missing things. The manager did make it right and gave us the missing ice cream. The store was not clean and it took almost 5 minutes to get our order even taken. There was no line inside or in the drive thru so it was definitely subpar for dairyqueen. And our usual stop on ft hood street and temple 31st where they always exceed expectations!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Blizzards, Turtle Pecan Cluster Blizzard Treat
Nice store the ice cream was good and the food is great will visit later
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzards
Ordered thru mobile app at 1:11pm. Received food at 1:37pm.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location needs a make-over and a good cleaning! The seat cushions are nasty. The staff seemed overwhelmed with the drive thru and then were moving slowly when we were trying to get napkins… even though there was only one other person inside with us. Overall, not a good experience and we won’t be back to this location.
Atmosphere: 1
Food: 3
Service: 2
This location on 2410 is my favorite for years. Food is always hot and fresh...
The only DQ I'll ever eat at
Atmosphere: 5
Food: 5
Service: 5
Great 🍔 and milkshake
Atmosphere: 5
Food: 5
Service: 5
Clean and Happy looking staff.
Wheelchair accessibility: Accessibility with wheel chair is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cone, Hamburger
I love this DQ and the staff here. they've always had great customer service . When i was there .Food is always delicious. I've had nothing but great service from Lorna. She's always polite. Great customer service is hard to come by these days. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
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