McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
4503 I 35 N Frontage Rd, Lacy Lakeview
(254) 867-0404
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Stopped there last year on my way to see my sister in New Braunfels and got me some pancakes, they put some extra silverware in the bag and it was two sets of pancakes where I ate one in the car and one at my sister’s house before I went to church that Sunday in New Braunfels and I know that Saturday was busy when I came in there. Thank God my stuff came out and I was too grateful.
I was screamed at after explaining I had not received my food. I was told that it was not her problem and “What am I supposed to do about it?” Then she lunged out of the drive thru window to scream at me. After all of this abuse, McDonald’s stole money from me and I received no food. I called customer service and was repeatedly told “your voice will be heard” then after I asked about my money, I was told the call was over and he hung up.
No counter employees. Was forced to order from the self order screen. I was prompted to enter a table tent # to complete my order. There were none, only at the empty counter. Waited for over 30 minutes with no sign of our food. My 8 year old son went to the counter. He said, "Sir" to an employee walking by and was completely ignored, only for the employee to help the adult who walked behind him several minutes after my son. My son flags down another employee, "SIR, we've been...read full review
Ratings
Menu
Hours
| Monday | 6AM - 11PM |
| Tuesday | 6AM - 11PM |
| Wednesday | 6AM - 11PM |
| Thursday | 6AM - 11PM |
| Friday | 6AM - 11PM |
| Saturday | 6AM - 11PM |
| Sunday | 6AM - 11PM |
McDonald's provides a satisfying dining experience with efficient service and friendly staff. Customers praise the quality of their specialty coffees, which are considered better than Starbucks at a more affordable price. The lady at the cash register always greets customers with a smile, and the overall cleanliness of the restaurant is impressive, with staff even cleaning the chair footrests. The interior has recently been updated, making it look clean and new. The restaurant is known for its kid-friendly atmosphere and is 100% wheelchair accessible. However, some customers have faced issues with long wait times, wrong orders, and inconsistent food quality, especially with fries. Occasionally, the ice cream machine has been broken. Despite these problems, most visitors have a positive experience and appreciate the effort the staff makes to serve quickly, though sometimes the service could be nicer. Customers note that food is always good when everything is correct, and the location continues to be a popular spot for quick meals.