Very bad service, my food plate was dirty, I will never return to this place
Atmosphere: 1
Food: 1
Service: 1
Wendy Nava
We placed a pick up order online, due to the fact that when we call in an order they always get it wrong. So we decided to place the order ourselves online and just go pick it up. When I got to work I notice they still manage to get my order wrong. When I called the restaurant the manager David asked me to bring back the food so they can fix their mistake and make my order right! It is crazy to me that besides wasting my time and money going back, they still want me to go right away with the food or they won’t replace it or fix it another time. What is also alarming is that bringing food back into a food establishment can contaminate the other food and environment. They have no idea where the food had been and they wanted back in their kitchen, that is just gross. After I went back with the food and they saw they had messed up my order they were willing to replace it but at that point I just wanted my refund or a gift card. I was not going to trust them to make my food again. Also when we asked the manager David for a supervisor or Area director/coach information they had no idea where to get that information another red flag… my team and friends are very dissatisfied and disappointed with the customer service at this location.
Atmosphere: 1
Food: 1
Service: 1
alissa Anthony
They know what customer service is!!! The cooks are amazing too!
Robert Lopez
Chili's has been kicking butt lately. Really good burgers that have stayed at a level price. Everything else has gone up like crazy but there are still some good 3 for me deals with a ton of food. I like the Margarita of the months and the add-on margarita for $3.99 with the 3 for me deal, then I'm all set. Overall, a great value and good service. The only drawback would be, sometimes the table or menus can be a little sticky. But not a deal breaker.
Atmosphere: 4
Food: 5
Service: 5
john garza
I had an amazing time with my kids. The food was amazing and our server Jennifer couldn't have been any better. 5 Star service!
Atmosphere: 5
Food: 5
Service: 5
A.Dossman
We always have such an amazing experience when we come in. Roel remembers us, and is helpful when we want to know what special they have. He is very attentive and quick with service. Food was great, and came or quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwestern Eggrolls
Texas_Man_The_Legend
This is that you get when you order from here.... Vs what they advertise...No care was taken when making this meal. Missing ingredients. Just sad.Didn't have a good experience in the restaurant when dining in. Ordered this to go for family at home... Couldn't believe it when we opened the bag.It's saddening because my family really enjoys Chili's too. But I won't tolerate or pay for this kind of service.Fix this.
Atmosphere: 1
Food: 1
Service: 1
Wynne Kerins-Parr
Staff were awesome, food was lovely only thing was table was a little sticky underneath and restrooms were sticky but that gotten be from the cleaning
Atmosphere: 5
Food: 5
Service: 5
Mary Contrary
I never did like Chili's much. It was the only place we found open at the time.
Atmosphere: 2
Food: 2
Service: 4
jonathan gonzalez
I ordered guacamole and chips with my order and didn't get them guys when you order online make sure to tell the driver to double check your food because there no reason for anything to be missing !!!!!!!!!
Ordered the Texas Cheese Fries, asked them to grill the jalapenos and they were so awesome to do that for me!! Turned out soo good!!! Obsessed with their
I really like Chili's and usually no big issues. Food was okay. We were welcomed in at the front even though it was rainy and the floors and rugs were very wet. While eating, we saw paramedics go through twice with a stretcher but no one said why and we did not ask since it was not any of our business. When we went to leave, we were stopped at the hostess station by the front door and told we couldn't exit that way. We were then told to walk on the wet/damp floors all the way to the back room and go out the side door. In the rain, in a parking lot road with no sidewalks, through the standing water to where sidewalks began, and to the front disabled parking space. This was a major issue as I had someone parked in the disabled parking by the front door because they had walking issues and were unsteady on their feet. Chilis offered no apology, no concern, no forewarning, nothing. This put the person I was with at risk. Instead of speaking with corporate, I did speak with the manger on duty and told him I was not calling for any compensation, just so he could find a better solution than having other disabled persons that day have to take that route and be subjected to the elements and vehicles driving through the parking lot splashing them. I found his attitude and manner of speaking unprofessional and not a positive representative of Chilis.Will I eat at Chili's again? Yes. That particular location? Perhaps.Hopefully management will take that day as a learning experience and be better prepared. It was nerve wracking trying to make certain this person was safe and wouldn't fall. At the very least, Chilis should have told us the issues when they greeted us, or while we sat there eating, or when we paid, or before we left the booth and walked gingerly up front to leave. Multiple opportunities to inform us were missed or ignored. Had we been made aware upon entering, we would have just gone somewhere else that rainy day and ate at Chili's another day.
Atmosphere: 2
Food: 3
Service: 2
Anastasia Flenker
Overpriced for what you get now. My chicken strips were basically glorified chicken
Atmosphere: 4
Food: 3
Service: 4
John Stauffacher
Chili's left a lot to be desired – from cold fries to a miniature Santa Fe dinner salad, the IPA beer I ordered out of stock, an overflowing bathroom trash can, and torn seat cushion. The combination of quality, cleanliness, and comfort fell short, making for an overall disappointing dining experience.
Atmosphere: 3
Food: 2
Service: 4
joe Smitg
It meets the technical definition of food, I just have no idea why you'd eat here. There's plenty of non-chain restaurants in the area for the exact same price if not better for infinitely higher quality food, far better atmosphere that you actually enjoy eating.Asiels is probably the closest in type of restaurant, but Wurst Haus is also awesome and plenty of others in the area. Just save money and get better food.
Very bad service, my food plate was dirty, I will never return to this place
Atmosphere: 1
Food: 1
Service: 1
We placed a pick up order online, due to the fact that when we call in an order they always get it wrong. So we decided to place the order ourselves online and just go pick it up. When I got to work I notice they still manage to get my order wrong. When I called the restaurant the manager David asked me to bring back the food so they can fix their mistake and make my order right! It is crazy to me that besides wasting my time and money going back, they still want me to go right away with the food or they won’t replace it or fix it another time. What is also alarming is that bringing food back into a food establishment can contaminate the other food and environment. They have no idea where the food had been and they wanted back in their kitchen, that is just gross. After I went back with the food and they saw they had messed up my order they were willing to replace it but at that point I just wanted my refund or a gift card. I was not going to trust them to make my food again. Also when we asked the manager David for a supervisor or Area director/coach information they had no idea where to get that information another red flag… my team and friends are very dissatisfied and disappointed with the customer service at this location.
Atmosphere: 1
Food: 1
Service: 1
They know what customer service is!!! The cooks are amazing too!
Chili's has been kicking butt lately. Really good burgers that have stayed at a level price. Everything else has gone up like crazy but there are still some good 3 for me deals with a ton of food. I like the Margarita of the months and the add-on margarita for $3.99 with the 3 for me deal, then I'm all set. Overall, a great value and good service. The only drawback would be, sometimes the table or menus can be a little sticky. But not a deal breaker.
Atmosphere: 4
Food: 5
Service: 5
I had an amazing time with my kids. The food was amazing and our server Jennifer couldn't have been any better. 5 Star service!
Atmosphere: 5
Food: 5
Service: 5
We always have such an amazing experience when we come in. Roel remembers us, and is helpful when we want to know what special they have. He is very attentive and quick with service. Food was great, and came or quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwestern Eggrolls
This is that you get when you order from here.... Vs what they advertise...No care was taken when making this meal. Missing ingredients. Just sad.Didn't have a good experience in the restaurant when dining in. Ordered this to go for family at home... Couldn't believe it when we opened the bag.It's saddening because my family really enjoys Chili's too. But I won't tolerate or pay for this kind of service.Fix this.
Atmosphere: 1
Food: 1
Service: 1
Staff were awesome, food was lovely only thing was table was a little sticky underneath and restrooms were sticky but that gotten be from the cleaning
Atmosphere: 5
Food: 5
Service: 5
I never did like Chili's much. It was the only place we found open at the time.
Atmosphere: 2
Food: 2
Service: 4
I ordered guacamole and chips with my order and didn't get them guys when you order online make sure to tell the driver to double check your food because there no reason for anything to be missing !!!!!!!!!
Restaurantji Recommends
Ordered the Texas Cheese Fries, asked them to grill the jalapenos and they were so awesome to do that for me!! Turned out soo good!!! Obsessed with their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey-Chipotle Crispers & Waffles, Southwestern Eggrolls
I really like Chili's and usually no big issues. Food was okay. We were welcomed in at the front even though it was rainy and the floors and rugs were very wet. While eating, we saw paramedics go through twice with a stretcher but no one said why and we did not ask since it was not any of our business. When we went to leave, we were stopped at the hostess station by the front door and told we couldn't exit that way. We were then told to walk on the wet/damp floors all the way to the back room and go out the side door. In the rain, in a parking lot road with no sidewalks, through the standing water to where sidewalks began, and to the front disabled parking space. This was a major issue as I had someone parked in the disabled parking by the front door because they had walking issues and were unsteady on their feet. Chilis offered no apology, no concern, no forewarning, nothing. This put the person I was with at risk. Instead of speaking with corporate, I did speak with the manger on duty and told him I was not calling for any compensation, just so he could find a better solution than having other disabled persons that day have to take that route and be subjected to the elements and vehicles driving through the parking lot splashing them. I found his attitude and manner of speaking unprofessional and not a positive representative of Chilis.Will I eat at Chili's again? Yes. That particular location? Perhaps.Hopefully management will take that day as a learning experience and be better prepared. It was nerve wracking trying to make certain this person was safe and wouldn't fall. At the very least, Chilis should have told us the issues when they greeted us, or while we sat there eating, or when we paid, or before we left the booth and walked gingerly up front to leave. Multiple opportunities to inform us were missed or ignored. Had we been made aware upon entering, we would have just gone somewhere else that rainy day and ate at Chili's another day.
Atmosphere: 2
Food: 3
Service: 2
Overpriced for what you get now. My chicken strips were basically glorified chicken
Atmosphere: 4
Food: 3
Service: 4
Chili's left a lot to be desired – from cold fries to a miniature Santa Fe dinner salad, the IPA beer I ordered out of stock, an overflowing bathroom trash can, and torn seat cushion. The combination of quality, cleanliness, and comfort fell short, making for an overall disappointing dining experience.
Atmosphere: 3
Food: 2
Service: 4
It meets the technical definition of food, I just have no idea why you'd eat here. There's plenty of non-chain restaurants in the area for the exact same price if not better for infinitely higher quality food, far better atmosphere that you actually enjoy eating.Asiels is probably the closest in type of restaurant, but Wurst Haus is also awesome and plenty of others in the area. Just save money and get better food.
Atmosphere: 1
Food: 2
Service: 3