Cheddar's Scratch Kitchen
                                4009 S Loop 289, Lubbock
                                 (806) 791-1213
                            
Recent Reviews
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I wish I had a better experience, but this place has been consistently disappointing for the past few months. Each time we come, the hostess seems to look as if we are inconveniencing them with a simple table for 2. We had the same server for 2 of the last 3 times and she was awful and inattentive. Tonight was awful. The hostess didn’t acknowledge us and was more concerned talking with other employees. I understand that Fridays are obviously busy but everything was extremely slow. Then after 30 minutes, my dish is missing a side while my husband’s looks absolutely disgusting. The waiter told us it was because they had to make their own gravy and it was burned beyond all recognition. So we sent it back and had to wait another 20 for fresh food. My chicken was overcooked, greasy and just unappetizing. My husband’s meatloaf was burned and his broccoli cheddar casserole was cold. To remedy the situation, our waiter offered us desserts.
Please do better. I traditionally love coming here but this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I ordered online, I got chips and queso with extra chips, a caesar pasta salad and a Fish & Shrimp platter with mashed potatoes and red beans. I got home and the chips were super salty we didn’t even end up eating them they were so bad. The queso was filled less than half way not even enough for half of the chips. The croissants were really good but they barely had any of the honey butter on it. As well as the salad barely had any pasta and the croutons were super soggy. My boyfriend enjoyed the Fish & Shrimp! Just upset I’ve been craving Cheddars for a while now just for it not to be how I remember.
Atmosphere: 4
Food: 1
Service: 4
Had office meeting there with 12 folks. Everything went very smoothly. The employees were pleasant and they were very accommodating. Will go back again.
Atmosphere: 5
Food: 5
Service: 5
Thank you Cam for providing excellent service tonight! My family loved you. Food was GREAT!
Atmosphere: 5
Food: 5
Service: 5
Never disappointed
Atmosphere: 5
Food: 5
Service: 5
A rarity these days, but the service has been excellent the last few times we have been. The food has been spot on as well.
Atmosphere: 4
Food: 4
Service: 5
Love to eat here always good food and great service. 😎🥳
Atmosphere: 5
Food: 5
Service: 5
The first time we dinned at cheddars was great decided to go back on July 21st 2025. This time was horrible. The ribs were so dry, the steak was tough and the chicken fry tasted horrible. Took forever to get our food and than the waitress rushed us. Won't be going back anytime soon.
Atmosphere: 4
Food: 2
Service: 3
The service and food quality have declined recently. We’ve been a few times and things are taking a long time and there’s no follow up from management. I think we will have to skip future visits.
Atmosphere: 3
Food: 3
Service: 3
The Monte Cristo was pleasantly yummy! Never had one before! So was the broccoli casserole.
Service was amazing, our waitress was tentative and well mannered. Unfortunately we didn’t get her name bc we were supposed to be doing take out but apparently forgot to press ADD on one of our meals so ended up eating there to order that meal and eat our Togo while hot! She was the Togo girl!
Kid-friendliness: They’ve got Shirley temples…. My daughter was happy!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Went to go have lunch with family and it was nasty. I ordered the chicken pot pie with house salad. It tasted like oil oil and had way too many peas. I mean there were 3/4 of the pie full of peas. There were 4 chunks of chicken if that. The salad was decent. Probably won't be eating here for a long time.
Atmosphere: 3
Food: 1
Service: 3
I usually love the food at Cheddar's but this was completely lackluster. The steak was obviously assembled with meat glue and was tough, stringy and left my mouth feeling greasy. The rice which usually delicious was bland and lacked the seasoning that makes it great. But, the painkiller was as good as at any location I've been to, and the service was great.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Honey Butter Croissants, Spinach Dip
The food was just ok, but The service was NOT! My server never brought us our free croissants and this is one of my favorites. She also left our drinks empty for long periods at a time. I had to get her attention each time. A larger group came in and she attended to them and pretty much forgot about our table. Not sure if I will be going back……
Atmosphere: 3
Food: 3
Service: 1
Unfortunately the burger we ordered was undercooked and my husband had a pretty bad night afterwards. The waiter and the staff were quick to try to resolve the issue and ended up taking off the bill. Was disappointed very much so by the food this time around but impressed by the management and the staffs willingness to make it right which was very much appreciated. All in all getting sick by food still isn’t something to play around with. This made us sad. Used to be one of our favorite places
Atmosphere: 5
Food: 1
Service: 5
We had a large group and we were seated within 15-20 minutes. Our server was great!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bourbon Glazed Salmon, Honey Butter Croissants, Mashed Potatoes
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