I’ve been coming here for years and I always enjoy getting their bento boxes. However, the last several times it wasn’t as good as before. The salmon portion is getting smaller and thinner. The sauces taste different and weird yet the price for the bento box went up to almost $21. It’s no longer worth it.
Atmosphere: 3
Food: 3
Service: 4
Becky L
From the moment we walked in we were met with terrible service and attitudes from the entire staff…asked how long the wait was and we were told no wait to grab the rest of our party we come back in with the full party and now it is a 45 minute wait. We asked if the restaurant side was cooked the same as the grill and was told by both hosts with attitude that of course it would be…we then asked for silverware 3-4 times and it finally took our server grabbing it after we were waiting to eat our food….then the plates come out…every single plate is cold or luke warm. Completely inedible for 2 out of 4 plates on our table. We asked our waitress to heat up our food and she took it back. The chicken portion was a kids portion on an adult plate that you pay money for. We then get our food back it’s still cold at this point we ask for a manager….both cold plates and the chicken now smells disgustingly burnt smell like plastic….the manager “Zack” arrives at the table with no care in the world for his entire job. Laughed at the fact that we said the food was still cold and smelt his words exactly were “oh well I’ve never heard that one before” like we’re making this up for free food. We just wanted to eat something that was edible…he has a lack of care for his job as a manager he thought we were a joke and didn’t take our complaint seriously….Tried to blame the waitress when the only person who was decent in the entire restaurant was the waitress! Don’t know if I will be coming back as much as I used to….
Atmosphere: 1
Food: 1
Service: 1
Sarai Devora
If I could rate this place, a zero, I would. We gave them an opportunity despite seeing that they already had an issue with the table behind us due to the order not coming out in a timely manner, we were there over an hour, and the food had still not come out. They were sitting people down, attending them and serving them before us. That were there after us. The drinks are horrible. Will never come back.
Atmosphere: 1
Food: 1
Service: 1
Gavin L
Amazing food and service.
Atmosphere: 5
Food: 5
Service: 5
Dennis Markus
Filet mignon was more like a sirloin very tough! The fried rice and vegetables were tasteless! The hibachi cook kept sneezing and was very messy! Very bad lunch! We will not be going back ever!!!
Atmosphere: 4
Food: 1
Service: 2
Soriah Smith
We came to this place as it has been our favorite go to place in lubbock for sushi and hibachi last night. The experience this time was horrible. We waited almost 2 hours to get in because they said that they were understaffed last night, which was understandable because it was a Friday night. BUT.....we were skipped to be seated multiple times because there was a chinese lady in the podium directing traffic to the hostesses and you can tell she didn't know what she was doing. 2 hours later and we finally sat down on the hibachi table and we asked for one of the brothers but we were told that none of them no longer worked there. I told my husband that we can go ahead and eat somewhere else but he insisted that we stick around and try it because we waited long enough. Our cook did not speak to us except for checking the order. The food was terrible and the service was by far the worst we've ever experienced here at hayashi. Management at this place has gone down hill and it doesn't look like it's going to be better anytime soon. We will be taking our business somewhere else from here on out. We will miss the brothers cooking, specially with the sauces they make. There is no more quality service here in our opinion, try at your own risk.
Atmosphere: 1
Food: 1
Service: 1
Brooke Caldwell
First time here, local friend’s recommendation. Andrew, bartender, steered me the right way. So fun to talk to and would definitely recommend coming to the bar.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Hofmann
A great hibachi place in town! Fairly inexpensive for the type of food and the environment is great. I have had a couple times where my steak was a tad overcooked otherwise I’d give 5 stars!
Atmosphere: 5
Food: 4
Service: 5
Randi Brackett
I don’t even know how to say it, we have always been huge fans of this restaurant. The service and atmosphere were really disappointing. After waiting for over 20 minutes to be acknowledged after being sat at our table by a hostess, we still waited over 30+ minutes for our sushi to be served. Took over 2 hours (including wait time) for sushi on a Monday night. Restaurant was full, but we had 2 servers walking right in front of our table the whole time. We had to get our own drinks from the bar, the restroom was in disrepair (I fixed a gross toilet) and we were never visited by management to address the shortcomings of the staff. One of the servers did offer to buy a round of drinks for us, that was kind of him. I don’t know what has happened to this location in the last 3 months, but until the management and service is addressed, we won’t be back.
Atmosphere: 1
Food: 3
Service: 1
Heather Hamilton
More of a PSA so you don’t run into the same issue we did. They no longer offer lunch specials on Fridays and don’t let you know when ordering and are still given the lunch menu. My teenager daughter and her friends went in to eat and their bills were each about $10-$12 higher than expected when ordering. Their online menu does not reflect their price increases. The lunch menu showed $17.99, online 22.99 and was charged 26.99.
The service and food here is great but the fountain drinks are terrible. The mix between carbonation and syrup is way off, way too much carbonation. The orange Fanta tastes perfumey. Please have someone test and fix your ratios.
Atmosphere: 5
Food: 5
Service: 5
Garza Family
Maaaaan...we ALL tore it up! We ate it ALL! Even my lil 5yr old son didn't need coaxing or anything to eat his. Soon as they put it on our plate he dug in!
Atmosphere: 5
Food: 5
Service: 5
Martha Bishop
My husband and I have have been visiting Hyashi on 82nd for over 19 years and have been so happy with the food, service and atmosphere. I know in the last couple months there have been LOTS of changes. We went in this past Monday night, sat at our place at the bar and the place had a totally different feel. We found out people are leaving left and right because the new manager/owner is making so many changes. You will see her in the restaurant, doesn't talk to customers( which Monday night were very few) . She( name begins with L), stood right in front of us, never spoke. Too many employees have voiced how unhappy they are there and are leaving. This is not the same restaurant it has been in the past. Sadly, we will either go to Hyashi Downtown or find another sushi spot. Owner needs to take quick notice of what is going on there or she may loose her restaurant. 🍣
Atmosphere: 1
Food: 4
Service: 3
Mak Mart
Amazing staff! Wonderful food and the hostess was so sweet!!!
Atmosphere: 5
Food: 5
Service: 5
Olive Tree
Arrived at this location around 11:30 on a Sunday and it was quite busy. Looks like a happening place. I was told that there would be a 15 to 20 minute wait, which I was okay with because I had enough time. 25 minutes later I get set up my table right across from the bar and my server came up to me and took my drink order and came back to the table fairly quickly with my drink and to take the rest of my order. I ordered the hibachi steak and the server asked me how I would like my steak cooked and he went back to the kitchen to turn in my order. 30 minutes later he returns to my table with a salad and some broth and says I'm so sorry.I forgot and proceeds to tell me that my meal should be coming out any minute that they were waiting on fresh rice. Nearly 20 minutes after that, he brings a meal to my table, and it is not at all what I ordered and by that time, I was already out of time because I had an engagement scheduled for 2 o'clock. I can't rate the food.Unfortunately, because I was not able to eat.What I ordered however the salad and the sauce on top of the salad was amazand the broth was really good. I just wish that I had had the opportunity to try what I had actually ordered and I probably would have given a better review.
I’ve been coming here for years and I always enjoy getting their bento boxes. However, the last several times it wasn’t as good as before. The salmon portion is getting smaller and thinner. The sauces taste different and weird yet the price for the bento box went up to almost $21. It’s no longer worth it.
Atmosphere: 3
Food: 3
Service: 4
From the moment we walked in we were met with terrible service and attitudes from the entire staff…asked how long the wait was and we were told no wait to grab the rest of our party we come back in with the full party and now it is a 45 minute wait. We asked if the restaurant side was cooked the same as the grill and was told by both hosts with attitude that of course it would be…we then asked for silverware 3-4 times and it finally took our server grabbing it after we were waiting to eat our food….then the plates come out…every single plate is cold or luke warm. Completely inedible for 2 out of 4 plates on our table. We asked our waitress to heat up our food and she took it back. The chicken portion was a kids portion on an adult plate that you pay money for. We then get our food back it’s still cold at this point we ask for a manager….both cold plates and the chicken now smells disgustingly burnt smell like plastic….the manager “Zack” arrives at the table with no care in the world for his entire job. Laughed at the fact that we said the food was still cold and smelt his words exactly were “oh well I’ve never heard that one before” like we’re making this up for free food. We just wanted to eat something that was edible…he has a lack of care for his job as a manager he thought we were a joke and didn’t take our complaint seriously….Tried to blame the waitress when the only person who was decent in the entire restaurant was the waitress! Don’t know if I will be coming back as much as I used to….
Atmosphere: 1
Food: 1
Service: 1
If I could rate this place, a zero, I would. We gave them an opportunity despite seeing that they already had an issue with the table behind us due to the order not coming out in a timely manner, we were there over an hour, and the food had still not come out. They were sitting people down, attending them and serving them before us. That were there after us. The drinks are horrible. Will never come back.
Atmosphere: 1
Food: 1
Service: 1
Amazing food and service.
Atmosphere: 5
Food: 5
Service: 5
Filet mignon was more like a sirloin very tough! The fried rice and vegetables were tasteless! The hibachi cook kept sneezing and was very messy! Very bad lunch! We will not be going back ever!!!
Atmosphere: 4
Food: 1
Service: 2
We came to this place as it has been our favorite go to place in lubbock for sushi and hibachi last night. The experience this time was horrible. We waited almost 2 hours to get in because they said that they were understaffed last night, which was understandable because it was a Friday night. BUT.....we were skipped to be seated multiple times because there was a chinese lady in the podium directing traffic to the hostesses and you can tell she didn't know what she was doing. 2 hours later and we finally sat down on the hibachi table and we asked for one of the brothers but we were told that none of them no longer worked there. I told my husband that we can go ahead and eat somewhere else but he insisted that we stick around and try it because we waited long enough. Our cook did not speak to us except for checking the order. The food was terrible and the service was by far the worst we've ever experienced here at hayashi. Management at this place has gone down hill and it doesn't look like it's going to be better anytime soon. We will be taking our business somewhere else from here on out. We will miss the brothers cooking, specially with the sauces they make. There is no more quality service here in our opinion, try at your own risk.
Atmosphere: 1
Food: 1
Service: 1
First time here, local friend’s recommendation. Andrew, bartender, steered me the right way. So fun to talk to and would definitely recommend coming to the bar.
Atmosphere: 5
Food: 5
Service: 5
A great hibachi place in town! Fairly inexpensive for the type of food and the environment is great. I have had a couple times where my steak was a tad overcooked otherwise I’d give 5 stars!
Atmosphere: 5
Food: 4
Service: 5
I don’t even know how to say it, we have always been huge fans of this restaurant. The service and atmosphere were really disappointing. After waiting for over 20 minutes to be acknowledged after being sat at our table by a hostess, we still waited over 30+ minutes for our sushi to be served. Took over 2 hours (including wait time) for sushi on a Monday night. Restaurant was full, but we had 2 servers walking right in front of our table the whole time. We had to get our own drinks from the bar, the restroom was in disrepair (I fixed a gross toilet) and we were never visited by management to address the shortcomings of the staff. One of the servers did offer to buy a round of drinks for us, that was kind of him. I don’t know what has happened to this location in the last 3 months, but until the management and service is addressed, we won’t be back.
Atmosphere: 1
Food: 3
Service: 1
More of a PSA so you don’t run into the same issue we did. They no longer offer lunch specials on Fridays and don’t let you know when ordering and are still given the lunch menu. My teenager daughter and her friends went in to eat and their bills were each about $10-$12 higher than expected when ordering. Their online menu does not reflect their price increases. The lunch menu showed $17.99, online 22.99 and was charged 26.99.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The service and food here is great but the fountain drinks are terrible. The mix between carbonation and syrup is way off, way too much carbonation. The orange Fanta tastes perfumey. Please have someone test and fix your ratios.
Atmosphere: 5
Food: 5
Service: 5
Maaaaan...we ALL tore it up! We ate it ALL! Even my lil 5yr old son didn't need coaxing or anything to eat his. Soon as they put it on our plate he dug in!
Atmosphere: 5
Food: 5
Service: 5
My husband and I have have been visiting Hyashi on 82nd for over 19 years and have been so happy with the food, service and atmosphere. I know in the last couple months there have been LOTS of changes. We went in this past Monday night, sat at our place at the bar and the place had a totally different feel. We found out people are leaving left and right because the new manager/owner is making so many changes. You will see her in the restaurant, doesn't talk to customers( which Monday night were very few) . She( name begins with L), stood right in front of us, never spoke. Too many employees have voiced how unhappy they are there and are leaving. This is not the same restaurant it has been in the past. Sadly, we will either go to Hyashi Downtown or find another sushi spot. Owner needs to take quick notice of what is going on there or she may loose her restaurant. 🍣
Atmosphere: 1
Food: 4
Service: 3
Amazing staff! Wonderful food and the hostess was so sweet!!!
Atmosphere: 5
Food: 5
Service: 5
Arrived at this location around 11:30 on a Sunday and it was quite busy. Looks like a happening place. I was told that there would be a 15 to 20 minute wait, which I was okay with because I had enough time. 25 minutes later I get set up my table right across from the bar and my server came up to me and took my drink order and came back to the table fairly quickly with my drink and to take the rest of my order. I ordered the hibachi steak and the server asked me how I would like my steak cooked and he went back to the kitchen to turn in my order. 30 minutes later he returns to my table with a salad and some broth and says I'm so sorry.I forgot and proceeds to tell me that my meal should be coming out any minute that they were waiting on fresh rice. Nearly 20 minutes after that, he brings a meal to my table, and it is not at all what I ordered and by that time, I was already out of time because I had an engagement scheduled for 2 o'clock. I can't rate the food.Unfortunately, because I was not able to eat.What I ordered however the salad and the sauce on top of the salad was amazand the broth was really good. I just wish that I had had the opportunity to try what I had actually ordered and I probably would have given a better review.
Atmosphere: 4
Food: 2
Service: 1
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