Dissapointed with their cheescakes. Super heavy and not delicious.
Aves
it’s absolutely so good but what blows my mind is how long it takes. Like it’s just ice cream, how long does it take to pull a lever?
linda rosales
I used to enjoy going here for banana splits until I found something that was harder than plastic in my banana split & I nearly broke my teeth on it . But I guess unless u actually break ur tooth or get injured they don’t care because they never addressed the issue . I talked to Jordan apparently 1 of the managers & they were supposed to refund my money which they never did & they were offering me some free ice cream . No thank you . I told them what I wanted & they were supposed to call me back & they never did & it’s been a few months & I’m the type that once I have an incident with a place ( restaurant) I most definitely will not return & I explained that to them as well . But they have chose to ignore me & not make this right . Those are all pieces of whatever hard stuff I bit into. Response to your post Trey ! First of all Trey there’s no way yall can determine that as a cherry pit without examining that yourself but of course yall will say anything and I think I know what a cherry pit is that is NOT a cherry pit , but it’s sad that this happened at yalls establishment not my fault yalls fault & second of all I didn’t request anything I told yall what I would be happy w/ cuz there’s no way that I would return to buy anything from yall . So yea like I said yalls fault not mine & that’s sad that u wanna treat someone that went thru an AWFUL AWFUL Experience thru ur establishment this way . And I do want my money bk & I will never recommend yall to anyone . And you think it’s funny & ur trying to mock me by saying I claimed emotional distress ! Yea I would think nearly breaking a tooth would qualify me ! So like I said it’s sad the way yall handled this situation & what I did tell yall is that I guess someone has to actually break a tooth or get injured to get y’all’s attention. So I will go by there when I’m in town & I do want my money back
Veronica Alvarez
Bummed they didn't have my pistachio but was still good. Love the texture of the ice cream
Ryan Doss
Our family loves a quick trip to J’s! My favorite is the blended Dr. J float!
Joan Boggs
Wonderful ice cream. Many options to choose from. Friendly staff.
Christian Jensen
I Stoped in for the first Time the other day and I'm Sorry To say that I Was not impressed. I purchased a large chocolate shake through the drive up. I don't remember how much it cost, but I do remember it was pretty expensive. At 76 years old, I have had my share of chocolate shakes. I have heard that this establishment has great ice cream and shakes. But the one I had was just not quite even average and as expensive as it is, I probably will not be going back anytime soon. I do have to say the young lady that was working there was very. friendly.
Erick Andrade
First time trying this establishment after wanting to go for some time. Didn't disappoint! Had two things, the Alamo soda and the cookie monster ice cream. The soda was delicious, on par with some of the combinations I've tried elsewhere. Same goes with the ice cream, my only letdown was that it was a tad bit too soft so it melted rather quickly. Will definitely be coming back to try some of the other stuff on the menu!
Absolutely dissatisfied and disappointed with this ice cream shop. They let out the big advertisement for the “Non-Dairy” and “Gluten Free” ice creams being the Dirt & Worms, Choco-Berry, and Mega-Mint. Don’t get me wrong the Mega-Mint IS going to obviously be gluten free & dairy free. I was over the moon to give these a shot as I had this ice cream shop growing up. But my disappointment was the fact that 2 out of the 3 that are labeled as gluten & dairy free on their menu is not actually gluten and dairy free. The Dirt & worms has oreo's in there which is NOT gluten or dairy free. Next, the Choco-berry is also not dairy free as it has chocolate in there. Having allergens like these is hard enough without companies falsely advertising their products being free of these allergens. I completely understand the ice cream itself is free of dairy & gluten. But the ice cream itself isn’t what’s being advertised as gluten and dairy free online or directly on their menu. Do NOT advertise the ‘fan favorites’ on the menus directly as being gluten & dairy free. I even asked the sweet lady taking our order why these were being advertised as not having these allergens and she even said “I don’t understand what our manager was doing or thinking”, she even knew that these were falsely advertised! That is extremely misleading and could cause someone harm if they don’t know that specific ingredients in these concretes would have gluten or dairy like I do. Do better! Will not be returning!
KamEvaRocks Bermea-Bennett
Good every time! We love the royal turtle!
Jaden Bobo
Best non dairy ice cream in Lubbock!!! Thrilled for having multiple options that aren’t just sherbet, but actual ice cream. So thankful I can actually enjoy a sweet treat with everyone without feeling excluded ❤️
Daniel Patrick
Love this place. Great selection and awesome staff
Kenedy Edmunds
Today the drive through customer service was absolutely terrible. It was 4:30 pm not very busy, and we felt rushed and not welcome. Very disappointed.
Great everything.
Love this place the absolute best!!
Dissapointed with their cheescakes. Super heavy and not delicious.
it’s absolutely so good but what blows my mind is how long it takes. Like it’s just ice cream, how long does it take to pull a lever?
I used to enjoy going here for banana splits until I found something that was harder than plastic in my banana split & I nearly broke my teeth on it . But I guess unless u actually break ur tooth or get injured they don’t care because they never addressed the issue . I talked to Jordan apparently 1 of the managers & they were supposed to refund my money which they never did & they were offering me some free ice cream . No thank you . I told them what I wanted & they were supposed to call me back & they never did & it’s been a few months & I’m the type that once I have an incident with a place ( restaurant) I most definitely will not return & I explained that to them as well . But they have chose to ignore me & not make this right . Those are all pieces of whatever hard stuff I bit into. Response to your post Trey !
First of all Trey there’s no way yall can determine that as a cherry pit without examining that yourself but of course yall will say anything and I think I know what a cherry pit is that is
NOT a cherry pit , but it’s sad that this happened at yalls establishment not my fault yalls fault & second of all I didn’t request anything I told yall what I would be happy w/ cuz there’s no way that I would return to buy anything from yall . So yea like I said yalls fault not mine & that’s sad that u wanna treat someone that went thru an AWFUL AWFUL Experience thru ur establishment this way . And I do want my money bk & I will never recommend yall to anyone . And you think it’s funny & ur trying to mock me by saying I claimed emotional distress ! Yea I would think nearly breaking a tooth would qualify me ! So like I said it’s sad the way yall handled this situation & what I did tell yall is that I guess someone has to actually break a tooth or get injured to get y’all’s attention. So I will go by there when I’m in town & I do want my money back
Bummed they didn't have my pistachio but was still good. Love the texture of the ice cream
Our family loves a quick trip to J’s! My favorite is the blended Dr. J float!
Wonderful ice cream. Many options to choose from. Friendly staff.
I Stoped in for the first Time the other day and I'm Sorry To say that I Was not impressed. I purchased a large chocolate shake through the drive up. I don't remember how much it cost, but I do remember it was pretty expensive. At 76 years old, I have had my share of chocolate shakes. I have heard that this establishment has great ice cream and shakes. But the one I had was just not quite even average and as expensive as it is, I probably will not be going back anytime soon. I do have to say the young lady that was working there was very. friendly.
First time trying this establishment after wanting to go for some time. Didn't disappoint! Had two things, the Alamo soda and the cookie monster ice cream. The soda was delicious, on par with some of the combinations I've tried elsewhere. Same goes with the ice cream, my only letdown was that it was a tad bit too soft so it melted rather quickly. Will definitely be coming back to try some of the other stuff on the menu!
Restaurantji Recommends
Absolutely dissatisfied and disappointed with this ice cream shop. They let out the big advertisement for the “Non-Dairy” and “Gluten Free” ice creams being the Dirt & Worms, Choco-Berry, and Mega-Mint. Don’t get me wrong the Mega-Mint IS going to obviously be gluten free & dairy free. I was over the moon to give these a shot as I had this ice cream shop growing up. But my disappointment was the fact that 2 out of the 3 that are labeled as gluten & dairy free on their menu is not actually gluten and dairy free. The Dirt & worms has oreo's in there which is NOT gluten or dairy free. Next, the Choco-berry is also not dairy free as it has chocolate in there. Having allergens like these is hard enough without companies falsely advertising their products being free of these allergens. I completely understand the ice cream itself is free of dairy & gluten. But the ice cream itself isn’t what’s being advertised as gluten and dairy free online or directly on their menu. Do NOT advertise the ‘fan favorites’ on the menus directly as being gluten & dairy free. I even asked the sweet lady taking our order why these were being advertised as not having these allergens and she even said “I don’t understand what our manager was doing or thinking”, she even knew that these were falsely advertised! That is extremely misleading and could cause someone harm if they don’t know that specific ingredients in these concretes would have gluten or dairy like I do. Do better! Will not be returning!
Good every time! We love the royal turtle!
Best non dairy ice cream in Lubbock!!! Thrilled for having multiple options that aren’t just sherbet, but actual ice cream. So thankful I can actually enjoy a sweet treat with everyone without feeling excluded ❤️
Love this place. Great selection and awesome staff
Today the drive through customer service was absolutely terrible. It was 4:30 pm not very busy, and we felt rushed and not welcome. Very disappointed.
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