There is a fee to use the table device they call a kiosk. Look under check detail screen.
Atmosphere: 3
Food: 2
Service: 4
Austin Conner
This Texas Roadhouse has what you expect from all Texas Roadhouses. Great rolls, decent food, and far too many people in it. The parking lot is always packed, from open to close, and there are always so many people inside you can't really have decent conversations because it's hard to hear one another. Given the immense popularity of the chain, I do not understand why they do not open more locations in town to help more people get in.
TLDR; Great food, decently priced, way too loud, this location is somewhat difficult to get in and out of since it shares a parking lot with another business and doesn't have a traffic light on any of the exits but is right next to them so traffic blocks the exits often.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Rolls with Cinnamon Butter, Salads, House Salad, Chicken Fried Steak
levi durham
Normally this location is good, but today was the opposite of that. Our waiter had an attitude the entire time, took forever to come back between times, and rushed us to order our food. We ordered medium steak and ribs, the steak was so tough you couldn’t even cut through it. Once you did get it cut. It was brown all the way through, which is far off from a medium. My ribs were also not good. They came with 3 bones just sitting there without any meat. At that point why even bring me the bones?? After mentioning our food was bad our waiter just said “okay” and took the food back. A manager eventually came around and he was nice and discounted the food. But with how long we waited in the first place it was not worth it to sit around and wait for our food to be remade. Shoutout to the manager who actually tried to help. Disappointed in the cooks and the waiters
Atmosphere: 2
Food: 1
Service: 1
Howard Tekler
Got a ribeye to go along with our other food. Asked for it to be mid-rare and in the notes I asked for it to be cooked between rare and mid rate. The steak was well done! Very disappointing. Because it was a to go order I did not want to drive back to get it redone.
Food: 1
Service: 5
Steve Romo
The online order doesn't work! And called 3 times on hold for over 20mins! Each time! Unbelievable like really busy or not am a paying customer to!! If you going to do take out make it Available!!!!@
Service: 1
George Willcoxon
My wife and son went to eat there tonight. She brought me back a chicken fried steak and sweet potato. This was the most disgusting and nastiest chicken fried steak I have ever had in my entire life. The steak was greasy and way over cooked. The sweet potato had marshmallows that were burnt to a crisp. The second she opened the containers the smell of burnt food and nasty grease came out and filled the dining room. I've attached pictures to prove it. A complete waste of money. I'll never be back to this place.
Food: 1
Tammy Chambers
This place has gone down hill my steak was over cooked from medium to well done. The rolls where small. Waitress did not give us any more refills for drinks.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Buttered Corn House Salad Steak Fries, Baked Potato
Gwen Newell
Picked up my to-go order as soon as I got the text and drove home to eat (5 minute drive). Steak was lukewarm. The sweet potato had probably been under the heat lamp for too long because it was dry and burned, only about a third of it was edible. I realize restaurant operating costs have escalated like everything else, but come on y'all. Almost $30 for a meal for one person - try to at least provide good value.
Food: 2
Roger Beikmann
Really good steaks. Mash potatoes are delish.. along with the green beans. Service got a three because of how they seat parties over 8....we didn't get seated how they said and it was crowded and in traffic....but the server was very curtious and attentive. Prices are to be expected for a steakhouse.
Parking: Can not do reservations of parties over 6 online!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mashed Potatoes, Country Fried Chicken
Meagen Garza
I've been here alot of times even in the old building. But here lately the tables have been drity the plates on the tables for bread have been wet. The floor underneath the boothes were covered in butter, trash, napkins and food. I wonder what thier kitchen looks like with the serving area looks this dirty. The vegetables tasted like burnt grill and the chicken has zero flavor. I wouldn't suggest anyone go here anymore has I feel it has gone down hill. Very dissatisfied with my visit.
This place has really gone down hill! We use to love coming here but lately the staff has been rude and the food quality has been declining. We will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
K Torres
This place has really gone down hill and it seems like it has been since they moved to the new location in lubbock. I never get my steak cooked at the correct temp which sucks so the last time I went I got chicken which was definitely delicious just wish the portion was bigger for how expensive they are. The rolls are delicious as always and customer service is hit or miss. I won't be coming back here at least not this location just based on the fact that there are better places I can get chicken, because I refuse to get steak here anymore. I won't pay all that money for a wrongly cooked steak and even when I request it to be corrected it still comes out wrong
Rosendo Ortiz
Worse road house I been to ,bread hard like a rock ,didn't even eat the food just paid for it and left ,call manager to the table it seems like a problem he said you know your waitress could help you ,sorry I bother you
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Country Fried Chicken
Maria Nunez
I usually eat dine in and food is great, today I got take out I can’t respond on how the food was because they were out of silverware. So I had to wait to eat it. I’m sure it would have been great fresh! On top of that my order was confirmed at window yet my baked potato turned out to be a sweet potato. Next time I will be eating McDonalds they always have silverware.
Atmosphere: 4
Food: 3
Service: 4
Patricia Fuentes
We went late on a Sunday, maybe an hour before closing. We were sat in a corner and seemed we were forgotten. We had to ask another employee for our server. I get it, everyone is trying to do their closing duties but we were still paying 😒 food was mid, service mid, atmosphere mid.
There is a fee to use the table device they call a kiosk. Look under check detail screen.
Atmosphere: 3
Food: 2
Service: 4
This Texas Roadhouse has what you expect from all Texas Roadhouses. Great rolls, decent food, and far too many people in it.
The parking lot is always packed, from open to close, and there are always so many people inside you can't really have decent conversations because it's hard to hear one another.
Given the immense popularity of the chain, I do not understand why they do not open more locations in town to help more people get in.
TLDR; Great food, decently priced, way too loud, this location is somewhat difficult to get in and out of since it shares a parking lot with another business and doesn't have a traffic light on any of the exits but is right next to them so traffic blocks the exits often.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Rolls with Cinnamon Butter, Salads, House Salad, Chicken Fried Steak
Normally this location is good, but today was the opposite of that. Our waiter had an attitude the entire time, took forever to come back between times, and rushed us to order our food. We ordered medium steak and ribs, the steak was so tough you couldn’t even cut through it. Once you did get it cut. It was brown all the way through, which is far off from a medium. My ribs were also not good. They came with 3 bones just sitting there without any meat. At that point why even bring me the bones?? After mentioning our food was bad our waiter just said “okay” and took the food back. A manager eventually came around and he was nice and discounted the food. But with how long we waited in the first place it was not worth it to sit around and wait for our food to be remade. Shoutout to the manager who actually tried to help. Disappointed in the cooks and the waiters
Atmosphere: 2
Food: 1
Service: 1
Got a ribeye to go along with our other food. Asked for it to be mid-rare and in the notes I asked for it to be cooked between rare and mid rate. The steak was well done! Very disappointing. Because it was a to go order I did not want to drive back to get it redone.
Food: 1
Service: 5
The online order doesn't work! And called 3 times on hold for over 20mins! Each time! Unbelievable like really busy or not am a paying customer to!! If you going to do take out make it Available!!!!@
Service: 1
My wife and son went to eat there tonight. She brought me back a chicken fried steak and sweet potato. This was the most disgusting and nastiest chicken fried steak I have ever had in my entire life. The steak was greasy and way over cooked. The sweet potato had marshmallows that were burnt to a crisp. The second she opened the containers the smell of burnt food and nasty grease came out and filled the dining room. I've attached pictures to prove it. A complete waste of money. I'll never be back to this place.
Food: 1
This place has gone down hill my steak was over cooked from medium to well done. The rolls where small. Waitress did not give us any more refills for drinks.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Buttered Corn House Salad Steak Fries, Baked Potato
Picked up my to-go order as soon as I got the text and drove home to eat (5 minute drive). Steak was lukewarm. The sweet potato had probably been under the heat lamp for too long because it was dry and burned, only about a third of it was edible. I realize restaurant operating costs have escalated like everything else, but come on y'all. Almost $30 for a meal for one person - try to at least provide good value.
Food: 2
Really good steaks. Mash potatoes are delish.. along with the green beans. Service got a three because of how they seat parties over 8....we didn't get seated how they said and it was crowded and in traffic....but the server was very curtious and attentive. Prices are to be expected for a steakhouse.
Parking: Can not do reservations of parties over 6 online!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mashed Potatoes, Country Fried Chicken
I've been here alot of times even in the old building. But here lately the tables have been drity the plates on the tables for bread have been wet. The floor underneath the boothes were covered in butter, trash, napkins and food. I wonder what thier kitchen looks like with the serving area looks this dirty. The vegetables tasted like burnt grill and the chicken has zero flavor. I wouldn't suggest anyone go here anymore has I feel it has gone down hill. Very dissatisfied with my visit.
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
This place has really gone down hill! We use to love coming here but lately the staff has been rude and the food quality has been declining. We will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
This place has really gone down hill and it seems like it has been since they moved to the new location in lubbock. I never get my steak cooked at the correct temp which sucks so the last time I went I got chicken which was definitely delicious just wish the portion was bigger for how expensive they are. The rolls are delicious as always and customer service is hit or miss. I won't be coming back here at least not this location just based on the fact that there are better places I can get chicken, because I refuse to get steak here anymore. I won't pay all that money for a wrongly cooked steak and even when I request it to be corrected it still comes out wrong
Worse road house I been to ,bread hard like a rock ,didn't even eat the food just paid for it and left ,call manager to the table it seems like a problem he said you know your waitress could help you ,sorry I bother you
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Country Fried Chicken
I usually eat dine in and food is great, today I got take out I can’t respond on how the food was because they were out of silverware. So I had to wait to eat it. I’m sure it would have been great fresh! On top of that my order was confirmed at window yet my baked potato turned out to be a sweet potato. Next time I will be eating McDonalds they always have silverware.
Atmosphere: 4
Food: 3
Service: 4
We went late on a Sunday, maybe an hour before closing. We were sat in a corner and seemed we were forgotten. We had to ask another employee for our server. I get it, everyone is trying to do their closing duties but we were still paying 😒 food was mid, service mid, atmosphere mid.
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