I’ve tried to like this place but they always disappoint. So, no more chances from me. The service is always terrible and they run out of food options every visit. Cheesecake is great. Food is ok. Service, ambiance and cleanliness are terrible.
Atmosphere: 2
Food: 3
Service: 1
Kay Townes
Anthony is super fun and a great waiter! Super attentive and friendly!!! And as always, the food is divine.
Atmosphere: 5
Food: 5
Service: 5
Glen Cooper
The cheesecake is over the top. I would advise going to their website first just to find out what type of cheesecake you want.
Atmosphere: 4
Food: 5
Service: 4
Mandy Tribble
The food was great like always, & the service was even better. We had Phoenix as our server. He was very sweet. Not only did he get everything out in a timely manner, but he also got our order just right! He made our time very enjoyable. We will definitely be going back!!
Atmosphere: 5
Food: 5
Service: 5
Sahand
Expensive
Krisann Quintana
Such a great dining experience! The wait staff was very friendly and personable, and good food!
Atmosphere: 5
Food: 5
Service: 5
ally brynn
Phoenix was an AMAZING server! So kind and attentive! He truly provided the best service I have ever had at a restaurant!!
Atmosphere: 5
Food: 5
Service: 5
Kamryn Martinez
This Cheesecake Factory was amazing! For a Saturday night, we made reservations in advance and arrived a bit earlier than expected. Despite the rush the manager had no issues seating us immediately. I highly highly recommend the Chicken Madeira or shrimp scampi!
Atmosphere: 5
Food: 5
Service: 5
Bluehawk67
Food was good.
Atmosphere: 5
Food: 5
Service: 5
Annaliese Lopez
My mother and I came out for dinner, and as always it was a delightful experience. We had Kay as our waitress and she was impeccable, despite being a low maintenance table; she was still very attentive and my water never went below half.
My family and extended family have been coming to Lubbock’s Cheesecake Factory for years. We live about an hour and a half away. The last few times we have been we were very disappointed. They have been slow to seat us when tables were open or sat dirty for over a half an hour. The waitress has been very slow to take our drink orders. The tea has been hot. Appetizers come with incorrect items. Waitress cannot be found, is slow to take our food orders, and disappears again when our food is delivered. Servers have also been annoyed with us that we had limited table space. Yesterday the male bathroom had hundreds of paper towels all over the floor and the sinks were overflowing with water. I let a staff member know and they shrugged it off. Our daughter’s children’s size alfredo had zero sauce on it. Our bill came and 18% gratuity was automatically added and the price was double what it was last month. The food was good as always but the services is slipping bad. Arrived at 1430, departed at 1620. Not busy at all, maybe our waitress had a second job? As we were leaving both managers show up and say thank you for coming.
Atmosphere: 4
Food: 5
Service: 1
sue S
Service was great
Terri Hamil
I love this place! The food is always so good, and the staff is so kind and very helpful! Waiters are very quick, and make sure you're checked on frequently. The feeling of the atmosphere is being in a fancy clean restaurant! This is honestly the best place to get spaghetti and meatballs! I have not yet found anywhere in Lubbock that has decent spaghetti and meatballs until I ate here!
Atmosphere: 5
Food: 5
Service: 5
Cash
Great experience great service and excellent food and good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Joanie Reecer
Our service was great. The spinach dip and bread were classic.
The Steak Frites I was served was nothing but fat and good incorrectly twice. I’m so glad I spent $30 on a steak for my dog….on my wedding anniversary. Even more, the mac and cheese was bland.
Utterly disappointed and the fact the manager didn’t catch a steak of that poor quality in their line check makes me question where the quality checks actually begin and end.
I’ve tried to like this place but they always disappoint. So, no more chances from me. The service is always terrible and they run out of food options every visit. Cheesecake is great. Food is ok. Service, ambiance and cleanliness are terrible.
Atmosphere: 2
Food: 3
Service: 1
Anthony is super fun and a great waiter! Super attentive and friendly!!! And as always, the food is divine.
Atmosphere: 5
Food: 5
Service: 5
The cheesecake is over the top.
I would advise going to their website first just to find out what type of cheesecake you want.
Atmosphere: 4
Food: 5
Service: 4
The food was great like always, & the service was even better. We had Phoenix as our server. He was very sweet. Not only did he get everything out in a timely manner, but he also got our order just right! He made our time very enjoyable. We will definitely be going back!!
Atmosphere: 5
Food: 5
Service: 5
Expensive
Such a great dining experience! The wait staff was very friendly and personable, and good food!
Atmosphere: 5
Food: 5
Service: 5
Phoenix was an AMAZING server! So kind and attentive! He truly provided the best service I have ever had at a restaurant!!
Atmosphere: 5
Food: 5
Service: 5
This Cheesecake Factory was amazing! For a Saturday night, we made reservations in advance and arrived a bit earlier than expected. Despite the rush the manager had no issues seating us immediately. I highly highly recommend the Chicken Madeira or shrimp scampi!
Atmosphere: 5
Food: 5
Service: 5
Food was good.
Atmosphere: 5
Food: 5
Service: 5
My mother and I came out for dinner, and as always it was a delightful experience. We had Kay as our waitress and she was impeccable, despite being a low maintenance table; she was still very attentive and my water never went below half.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My family and extended family have been coming to Lubbock’s Cheesecake Factory for years. We live about an hour and a half away. The last few times we have been we were very disappointed. They have been slow to seat us when tables were open or sat dirty for over a half an hour. The waitress has been very slow to take our drink orders. The tea has been hot. Appetizers come with incorrect items. Waitress cannot be found, is slow to take our food orders, and disappears again when our food is delivered. Servers have also been annoyed with us that we had limited table space. Yesterday the male bathroom had hundreds of paper towels all over the floor and the sinks were overflowing with water. I let a staff member know and they shrugged it off. Our daughter’s children’s size alfredo had zero sauce on it. Our bill came and 18% gratuity was automatically added and the price was double what it was last month. The food was good as always but the services is slipping bad. Arrived at 1430, departed at 1620. Not busy at all, maybe our waitress had a second job? As we were leaving both managers show up and say thank you for coming.
Atmosphere: 4
Food: 5
Service: 1
Service was great
I love this place! The food is always so good, and the staff is so kind and very helpful! Waiters are very quick, and make sure you're checked on frequently. The feeling of the atmosphere is being in a fancy clean restaurant! This is honestly the best place to get spaghetti and meatballs! I have not yet found anywhere in Lubbock that has decent spaghetti and meatballs until I ate here!
Atmosphere: 5
Food: 5
Service: 5
Great experience great service and excellent food and good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Our service was great. The spinach dip and bread were classic.
The Steak Frites I was served was nothing but fat and good incorrectly twice.
I’m so glad I spent $30 on a steak for my dog….on my wedding anniversary.
Even more, the mac and cheese was bland.
Utterly disappointed and the fact the manager didn’t catch a steak of that poor quality in their line check makes me question where the quality checks actually begin and end.
Atmosphere: 5
Food: 1
Service: 5
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