I've never had a bad experience here—until now. I ordered a 16-piece family meal and only received 8 pieces. Unfortunately, I didn’t notice until we got home, and we live far from the location. With kids needing to eat before practice, going back right away wasn’t an option.
I sent my husband (who was closer) to let them know we were short half our order. Instead of handling it professionally, the staff accused him of lying. As he walked away, they continued talking about him in a disrespectful way, which was completely unnecessary.
We’ve never had issues here before, but after this experience, we won’t be coming back. Mistakes happen—but treating paying customers like that is unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Jonathan Williams
Some of the best fried chicken I’ve had in years!! Great customer service and sides are good too. Definitely recommend getting the 2 Piece with 2 thighs and fried okra. If I lived nearby this place would be a regular stop.
Food: 5
Service: 5
Tin Rios
Never had a bad experience here personally. Only place i go eat when i have a job around the area
Julie Wells
I go for the tea and okra.
Atmosphere: 1
Food: 4
Service: 1
April Kilgore
Food was delicious. Nice quiet atmosphere. Clean bathrooms. Nice team members.
Atmosphere: 5
Food: 5
Service: 5
Goddess Freeman
I love Chicken Express!
Atmosphere: 5
Food: 5
Service: 5
Jace Christoph
There was a hair cooked into my chicken
Atmosphere: 5
Food: 1
Service: 5
Tim Tom
Love chicken express
Atmosphere: 5
Food: 5
Service: 5
Dalton Johnson
The food is good, always love some chicken express. But for some reason this location never has poppers. Not understanding how everytime I order them they never have them. Should just go ahead and remove them from the menu.
My husband and I tried calling before posting this review, no answer. Whoever was taking the drive through orders, explained they were out of chicken and if we wanted, to wait it would be 20 minutes. Because we didn’t have the extra time, she stated all she had was a few pieces that were not originally for our order but could add the pieces she did have available. Only for us to spend $41 on old chicken fried in old grease, cold rolls, under cooked fries, the meal was garbage! We didn’t notice until we got home. We couldn’t even eat it, it was so hard the chicken. Shame on you for poor service! If you wanted to get rid of the old chicken, you should have gone out to the dumpster yourself And not sell it to my family!!
Atmosphere: 1
Food: 1
Service: 1
Joe Montelongo
I got cold and old chicken. It was dry and the crust had fallen off. I could have waited for some fresh. I said something and nothing was done . I will not eat there for awhile.
I've never had a bad experience here—until now. I ordered a 16-piece family meal and only received 8 pieces. Unfortunately, I didn’t notice until we got home, and we live far from the location. With kids needing to eat before practice, going back right away wasn’t an option.
I sent my husband (who was closer) to let them know we were short half our order. Instead of handling it professionally, the staff accused him of lying. As he walked away, they continued talking about him in a disrespectful way, which was completely unnecessary.
We’ve never had issues here before, but after this experience, we won’t be coming back. Mistakes happen—but treating paying customers like that is unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Some of the best fried chicken I’ve had in years!! Great customer service and sides are good too. Definitely recommend getting the 2 Piece with 2 thighs and fried okra. If I lived nearby this place would be a regular stop.
Food: 5
Service: 5
Never had a bad experience here personally. Only place i go eat when i have a job around the area
I go for the tea and okra.
Atmosphere: 1
Food: 4
Service: 1
Food was delicious. Nice quiet atmosphere. Clean bathrooms. Nice team members.
Atmosphere: 5
Food: 5
Service: 5
I love Chicken Express!
Atmosphere: 5
Food: 5
Service: 5
There was a hair cooked into my chicken
Atmosphere: 5
Food: 1
Service: 5
Love chicken express
Atmosphere: 5
Food: 5
Service: 5
The food is good, always love some chicken express. But for some reason this location never has poppers. Not understanding how everytime I order them they never have them. Should just go ahead and remove them from the menu.
Service: 1
Great experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
My husband and I tried calling before posting this review, no answer. Whoever was taking the drive through orders, explained they were out of chicken and if we wanted, to wait it would be 20 minutes. Because we didn’t have the extra time, she stated all she had was a few pieces that were not originally for our order but could add the pieces she did have available. Only for us to spend $41 on old chicken fried in old grease, cold rolls, under cooked fries, the meal was garbage! We didn’t notice until we got home. We couldn’t even eat it, it was so hard the chicken. Shame on you for poor service! If you wanted to get rid of the old chicken, you should have gone out to the dumpster yourself And not sell it to my family!!
Atmosphere: 1
Food: 1
Service: 1
I got cold and old chicken. It was dry and the crust had fallen off. I could have waited for some fresh. I said something and nothing was done . I will not eat there for awhile.
Atmosphere: 3
Food: 1
Service: 3
Great customer service
Employees and food is great!!!
Atmosphere: 5
Food: 5
Service: 5
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