Absolutely horrible service. Waited in line inside for almost 10 minutes while watching the staff grab online and drive-thru orders to fill. There were several people in line behind me as well, waiting.
Even if there are multiple drive-thru orders, you do not ignore the inside patrons. Have the same number of people dedicated to filling window orders as you would for dine-in.
Atmosphere: 1
Food: 2
Service: 1
Logic Lights
Love the food, most the people are pretty nice and polite. I usually go through the drive-thru
Atmosphere: 3
Food: 3
Service: 3
gwen gillespie
We went in a little after 11 and most dishes were very low and not hot. We had to wait for fried rice. Honestly, cook was making it when we walked in. Not a long wait. It just was not the best that day.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Fried Rice
Shelley Wood
Just stopped in to place an order. Nothing was fresh. I asked about getting fresh food and was told they stop making food at 9pm. They close at 10:30 pm. Extremely disappointed 😞 Guess I'll have to go somewhere else. 😞 I wish now I had taken a pic of the food.
The food there is very dangerous! I don't know what exactly can go wrong but probably a lot, if you want to get sick and feel poisoned 5 minutes after your meal you should go and try it out, if not don't go there, go somewhere else. You got warned!
Atmosphere: 3
Food: 1
Service: 5
Johnny Young
Me, and my partner just had this experience at Panda Express in Lufkin Texas... We walked in, approached the counter, and were greeted by the young lady, who said," I'll be right with you. She then walked away, in order to fill a drive through order. We stood there like mouth breathing fools, for 10 minutes, until we walked out. I told the young lady, " you should worry about your customers, who bothered to come inside". I also told her, I'd be calling her corporate office. We subsequently left, and went to Newk's across the street. I highly recommend Newk's. We were served promptly, and courteously. "Thank you, Newk's!" "Shame on you, Panda Express".
Atmosphere: 5
Food: 5
Service: 1
Connie Voelkel
Always love this food. Love the app to get deals and discounts. You can get a family meal and we fed 6 people with it. Good food at a good price. And it's fast food, what a treat.
I ordered $50 worth of food on the 12th around 2100pm When my food never showed up I checked the order to see how it had gotten switched to Pick up??? When I started calling they kept hanging up over 45 calls the Girl answered and tried to tell me something was wrong with the phones !!! I asked to speak to the manager they laid the phone down and LEFT ME ON HOLD FOR OVER 15 minutes until I hung up!!! started calling back until I gave !!! Tonight the 14th I started calling at 2020 I just kept hitting redial same as I did on the 12th !!!! They just kept hanging up!!!! WORST SERVICE EVER!!!!!!
Atmosphere: 1
Food: 1
Service: 1
enrique garcia
Great service
Atmosphere: 5
Food: 5
Service: 5
reverend incubus
The teriyaki chicken is some of the best I've had in Lufkin......the orange chicken could be better but it's a fast food type of restaurant so it's what to expect.
Food was great, staff was even better. Very friendly. Our 5 yr old spilled alot of his water on his seat and under the table. I was cleaning it up when a staff member came over and asked if he needed his drink replaced. And that they would mop and clean the mess.
Atmosphere: 5
Food: 5
Service: 5
Debra Goodwin
My husband's favorite
Atmosphere: 5
Food: 5
Service: 5
Diana Jones
The sweet tea is lacking. The food is OK for the price.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Honey Walnut Shrimp
Eric Collins
The people are pleasant, the food is good and the veggies are fresh.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Beef and Broccoli, Plate, Honey Walnut Shrimp
David Moulton
Slow dining room service. Really slow. And the drove through is also slow. 40+ minutes. Wrong order. No condiments.
Absolutely horrible service. Waited in line inside for almost 10 minutes while watching the staff grab online and drive-thru orders to fill. There were several people in line behind me as well, waiting.
Even if there are multiple drive-thru orders, you do not ignore the inside patrons. Have the same number of people dedicated to filling window orders as you would for dine-in.
Atmosphere: 1
Food: 2
Service: 1
Love the food, most the people are pretty nice and polite. I usually go through the drive-thru
Atmosphere: 3
Food: 3
Service: 3
We went in a little after 11 and most dishes were very low and not hot. We had to wait for fried rice. Honestly, cook was making it when we walked in. Not a long wait. It just was not the best that day.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Fried Rice
Just stopped in to place an order. Nothing was fresh. I asked about getting fresh food and was told they stop making food at 9pm.
They close at 10:30 pm.
Extremely disappointed 😞
Guess I'll have to go somewhere else. 😞
I wish now I had taken a pic of the food.
Food: 1
Service: 1
Recommended dishes: Chow Mein, Firecracker Shrimp, Plate, Fried Rice
The food there is very dangerous!
I don't know what exactly can go wrong but probably a lot, if you want to get sick and feel poisoned 5 minutes after your meal you should go and try it out, if not don't go there, go somewhere else. You got warned!
Atmosphere: 3
Food: 1
Service: 5
Me, and my partner just had this experience at Panda Express in Lufkin Texas...
We walked in, approached the counter, and were greeted by the young lady, who said," I'll be right with you. She then walked away, in order to fill a drive through order.
We stood there like mouth breathing fools, for 10 minutes, until we walked out.
I told the young lady, " you should worry about your customers, who bothered to come inside".
I also told her, I'd be calling her corporate office.
We subsequently left, and went to Newk's across the street. I highly recommend Newk's.
We were served promptly, and courteously.
"Thank you, Newk's!"
"Shame on you, Panda Express".
Atmosphere: 5
Food: 5
Service: 1
Always love this food. Love the app to get deals and discounts. You can get a family meal and we fed 6 people with it. Good food at a good price. And it's fast food, what a treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein, Mushroom Chicken, Plate, Crab Rangoon, Fried Rice
I ordered $50 worth of food on the 12th around 2100pm When my food never showed up I checked the order to see how it had gotten switched to Pick up??? When I started calling they kept hanging up over 45 calls the Girl answered and tried to tell me something was wrong with the phones !!! I asked to speak to the manager they laid the phone down and LEFT ME ON HOLD FOR OVER 15 minutes until I hung up!!! started calling back until I gave !!!
Tonight the 14th I started calling at 2020 I just kept hitting redial same as I did on the 12th !!!! They just kept hanging up!!!!
WORST SERVICE EVER!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
The teriyaki chicken is some of the best I've had in Lufkin......the orange chicken could be better but it's a fast food type of restaurant so it's what to expect.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Plate, Crab Rangoon, Grilled Teriyaki Chicken Cub Meal
Restaurantji Recommends
Food was great, staff was even better. Very friendly. Our 5 yr old spilled alot of his water on his seat and under the table. I was cleaning it up when a staff member came over and asked if he needed his drink replaced. And that they would mop and clean the mess.
Atmosphere: 5
Food: 5
Service: 5
My husband's favorite
Atmosphere: 5
Food: 5
Service: 5
The sweet tea is lacking. The food is OK for the price.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Honey Walnut Shrimp
The people are pleasant, the food is good and the veggies are fresh.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Beef and Broccoli, Plate, Honey Walnut Shrimp
Slow dining room service. Really slow. And the drove through is also slow. 40+ minutes. Wrong order. No condiments.
Atmosphere: 2
Food: 5
Service: 1
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