Domino's Pizza

This restaurant severely lacks customer service training. I call and get put on hold immediately for over 5 minutes. When I finally get to speak with someone she doesn’t give a name. I tell her I am missing sauces and she proceeds to put me on hold again. Then she tells me I can drive all the way back to get them or I can get a credit order for 2 extra sauces. I ask if they can’t just deliver it to the pinpoint location at Dominos and she again puts me on HOLD! She tells me know and I explain to her we’re not from here and what is the point of going to get the sauces tomorrow if I won’t be needing them. She tells me she doesn’t know making it seem as if it’s not her problem. I hang up and try to contact customer support which of course can only be contacted via email. So I call back and ask to speak with a manager. I get no name again and have to ask for his name. “Anthony” the so called manager answers and tells me there is nothing they can do because they didn’t deliver it to me and it was a car side order. I ask why they can’t just bring it to the pinpoint location at least and he said that it was not their problem or responsibility since it was a car side order. I explained to him that it was not my fault that I did not get my sauces and they should be able to bring me my sauces since it was a mess up on their end. He refuses telling me they will not because it’s not on them that I didn’t get them since it was a car side order. “Perla” is the so called team member who answered the phone when I first called and they both seemed to be content with their lack of customer service. Never again will I be ordering from Domino’s especially if they allow people like them to work for and represent the company. Will also be reporting to the BBB as this is completely unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Ordered at 8:35pm and didn't get my order until 10:30pm. Was going to write it off as maybe they were low staff, nope, there were 6 people there. Then they were turning people away and said online orders only, no walk ins. The pizza was cold when i picked it up and then they tell me they ran out of dough for parm bites and gave me cheese bread which was absolutely the only good thing in my order. The rest was cold, limp and toppings lacking. Never had a problem with them until now.

Atmosphere: 1

Food: 1

Service: 1

Terrible

I usually order from this location, as it is close to my house. However, customer service is very lacking, I usually over look things, but its a reoccurring issue with this location. The manager Daniel takes himself too seriously, and is kinda rude to his employees. I went to ask if an order was already out, and he didn't even let me talk. He cut me off, and saying it would be right out in a moment. I spent about 10 minutes waiting, before he even bothered checking. It turns out, it had been there all along, cold pizza I got. To add icing on the cake, it was missing some items,, just some dipping sauces missing, so I called and instead of giving me a partial refund he mentioned to go all the way back to the store or give my credit card info. Like I am going to risk my info for that, or waste time and gas going back for just that... Other dominoes locations are pretty good, but I would not recommend this one.

Atmosphere: 1

Food: 1

Service: 1

Always delicious, staff was very friendly also.

Atmosphere: 5

Food: 5

Service: 5

Everyone was very kind, especially Juan Méndez and Abi who guided us with our dinner, the pizza and dessert were very good 😋😋😋 I recommend!

Atmosphere: 5

Food: 5

Service: 5

Deplorable service. From customer service staff 10mi. Waiting for a pizza you ordered online.

Atmosphere: 2

Food: 5

Service: 1

Great service and fast thank you guys

Atmosphere: 5

Food: 5

Service: 5

Good attention. I just waited a little while for THE PIZZA to be delivered to me.

Atmosphere: 4

Food: 5

Service: 4

Worst service never answer the phone to place any type of order so not recommend

Service: 1

As its was alright

Atmosphere: 2

Food: 2

Service: 2

haven’t gotten that damn garlic crust even tho i called and specified to add it. 6th damn time in a row

Atmosphere: 1

Food: 1

Service: 1

Good service

Atmosphere: 3

Food: 3

Service: 2

Colbath dominos has knowledgeable, helpful staff. Managment is kind and curtious. Regardless of task being faced. From unsatisfied customers to drunk ones. Domino's on colbath gots u.

Parking: Best Domino's by far in the RGV.

Kid-friendliness: Bring ur kids and let them see the work put in to stretch and toss what soon becomes their meal. They enjoy it very much.

Wheelchair accessibility: Yup

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Pepperoni & Italian Sausage Pizza, Deluxe Pizza, Lava Cake, Meat Pizza, Garden Salad, Tater Tots, Chicken Wings

Very good service, they delivered the pizzas super fast and very good. Very friendly staff

Atmosphere: 5

Food: 5

Service: 5