Gave up on ordering catfish here for several years then when it went under new management this past August tried the fish again just to see and it was great! But since November till now I guess it is just too hard to put even a little salt in their corn meal. Had high hopes but…. giving up again.
Food: 1
Hunter
Ever since the new management came in the chicken has been just barely finished cooking, rather than a nice crispy golden brown it is a soggy yellow flop. Also they changed how much sugar is in the sweet tea and now it tastes like any other sweet tea in this city.
Atmosphere: 2
Food: 1
Service: 4
Monica Thurman
The Health Department needs to do a drop-in visit and the manager on duty that Saturday 10/19 2024 needs to go back to Food Handling and Manager Responsible Course RUN RUN RUN!!! DONT EAT AT THIS LOCATION MY HUSBAND AND I WERE HAVING A AFTERNOON LUNCH DATE around 1:30pm we went in to order our food The total was over $25.00 for the both of us got our order drove home started eating the chicken it was SO OLD WE COULDN'T EAT IT I calledbthe number to the location off Google the store didn't answer so I called another location the called and called me back to say don't understand why they were not answering then told me to take the food back to that location WE DID JUST THAT DROVE one of the employees was outside pushing the trash he dumped the trash and by the time he came inside we were at the counter talking to the manager about our food she said No problem Hail Started the man from the outside come in the backdoor he pushing the trashcan she calls out to him drop some poppers he said ok walked over to the freezer gets the bag puts his hand inside the bag and drops the poppers in the oil AT THIS POINT I ASKED THE SAME MANAGER TO PLEASE I NEED TO TALK TO YOU SHE CAME OVER I INFORMED her he was outside with the trash and HE DIDN'T WASH HIS HANDS SHE THEN SAID SHE WOULD MAKE OUR FOOD WELL LADY HE WAS THE SAME COOK THE FIRST TIME WE CAME AND YOUR GOING TO COOK POPPERS OUT THE SAME BAG HE WAS JUST IN AND the manager went to the cook he started laughing, the shift manager, and she began laughing looking at us She came back and asked well what do you want me to do
I told her we would come back another day to eat she took my name and said she would post it in the manager's office No refund was offered to us. We left
Pam Strother
Awesome as always. New Management shows they care. Continue to bring on employees that want to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll
Thurmank
I'm a customer from this morning we brought some food this morning and the food was old and we called the manager and she said bring it back up to them and they also left the pies that we ordered off.. I talked to the manager about one of the employees that took out the trash and didn’t wash his hands after and when the manager went back to talk to him about it he just shrugged his shoulders and they were laughing in the back about it.. we live in Mansfield so you know it was a drive to get there just for them to play in our face I’m so disgusted by the whole situation..
Service: 1
Nora Lizarraga
Not our first time visiting but this time, service was terrible. Waited about 30 minutes for our family order. After reminding them that I was still waiting, they put the order together and didn't even apologize for the delay. Only because it was already late, but I should've canceled my order!
Service: 1
Stephanie Vest
Chicken Express doesn't quite live up to their name. Waited over twenty minutes for my order. Customer service needs improvement (difficulty ordering, girl initially gave me the order of the customer behind me, order was wrong).
Atmosphere: 1
Food: 4
Service: 1
Rebecca Rampy
We love chicken express and while we were in town to visit (only a week) we ate it every day. The staff were always great.
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Tenders, Roll
Savannah Rose
Every Thursday or Friday I will go to Chicken Express and purchase family meal deal for $21.99 last week I did not receive my biscuits this week they only gave me Chicken legs and only 9 pieces when it is suppose to be 5 thighs and 5 legs very disappointed.
Their web site menus prices certainly do not reflect the prices once I arrived. A 16 piece family meal showed to be $29.95. Upon arrival , their in store menue showed to be $46.09. When I mentioned it, I was totally ignored.
Atmosphere: 5
Food: 5
Service: 5
Mari Corbitt
I was going to eat here tonight but it looks closed at 8:45pm...I thought they were opened until 10pm?
Gwen Rios
I do not like the new way of preparing the chicken livers. Please go back to the original recipe, or I'll request the original. If you continue to serve the chicken livers this new way, and you refuse to honor request for the original recipe, I will no longer frequent your restaurant, except to get ice tea.
pat nickson
Order my Chicken thru Door Dash. It was fast but the Chicken was old like it has been sitting up since lunch. I called and lady said she can put it down for the next time. That's bad business. If I could come get it I wouldn't have order thru Door Dash. You need to refund me for bad food.
Food: 1
Serena Roach
Went into this location for the first time in a long time and this location is so clean, and the food was great! When I asked what changed, I was told they are now under new management. The new General Manager (Angela) is very kind and seems to have a vision for this store. Highly recommend checking it out! Thank you Angela and staff for a wonderful visit! My family will be returning!
Only ordered unsweetened tea.
Atmosphere: 5
Service: 5
Gave up on ordering catfish here for several years then when it went under new management this past August tried the fish again just to see and it was great! But since November till now I guess it is just too hard to put even a little salt in their corn meal. Had high hopes but…. giving up again.
Food: 1
Ever since the new management came in the chicken has been just barely finished cooking, rather than a nice crispy golden brown it is a soggy yellow flop. Also they changed how much sugar is in the sweet tea and now it tastes like any other sweet tea in this city.
Atmosphere: 2
Food: 1
Service: 4
The Health Department needs to do a drop-in visit and the manager on duty that Saturday 10/19 2024 needs to go back to Food Handling and Manager Responsible Course RUN RUN RUN!!! DONT EAT AT THIS LOCATION MY HUSBAND AND I WERE HAVING A AFTERNOON LUNCH DATE around 1:30pm we went in to order our food The total was over $25.00 for the both of us got our order drove home started eating the chicken it was SO OLD WE COULDN'T EAT IT I calledbthe number to the location off Google the store didn't answer so I called another location the called and called me back to say don't understand why they were not answering then told me to take the food back to that location WE DID JUST THAT DROVE one of the employees was outside pushing the trash he dumped the trash and by the time he came inside we were at the counter talking to the manager about our food she said No problem Hail Started the man from the outside come in the backdoor he pushing the trashcan she calls out to him drop some poppers he said ok walked over to the freezer gets the bag puts his hand inside the bag and drops the poppers in the oil AT THIS POINT I ASKED THE SAME MANAGER TO PLEASE I NEED TO TALK TO YOU SHE CAME OVER I INFORMED her he was outside with the trash and HE DIDN'T WASH HIS HANDS SHE THEN SAID SHE WOULD MAKE OUR FOOD WELL LADY HE WAS THE SAME COOK THE FIRST TIME WE CAME AND YOUR GOING TO COOK POPPERS OUT THE SAME BAG HE WAS JUST IN AND the manager went to the cook he started laughing, the shift manager, and she began laughing looking at us
She came back and asked well what do you want me to do
I told her we would come back another day to eat she took my name and said she would post it in the manager's office
No refund was offered to us. We left
Awesome as always. New Management shows they care. Continue to bring on employees that want to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roll
I'm a customer from this morning we brought some food this morning and the food was old and we called the manager and she said bring it back up to them and they also left the pies that we ordered off.. I talked to the manager about one of the employees that took out the trash and didn’t wash his hands after and when the manager went back to talk to him about it he just shrugged his shoulders and they were laughing in the back about it.. we live in Mansfield so you know it was a drive to get there just for them to play in our face I’m so disgusted by the whole situation..
Service: 1
Not our first time visiting but this time, service was terrible. Waited about 30 minutes for our family order. After reminding them that I was still waiting, they put the order together and didn't even apologize for the delay. Only because it was already late, but I should've canceled my order!
Service: 1
Chicken Express doesn't quite live up to their name. Waited over twenty minutes for my order. Customer service needs improvement (difficulty ordering, girl initially gave me the order of the customer behind me, order was wrong).
Atmosphere: 1
Food: 4
Service: 1
We love chicken express and while we were in town to visit (only a week) we ate it every day. The staff were always great.
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Tenders, Roll
Every Thursday or Friday I will go to Chicken Express and purchase family meal deal for $21.99 last week I did not receive my biscuits this week they only gave me Chicken legs and only 9 pieces when it is suppose to be 5 thighs and 5 legs very disappointed.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Their web site menus prices certainly do not reflect the prices once I arrived. A 16 piece family meal showed to be $29.95. Upon arrival , their in store menue showed to be $46.09. When I mentioned it, I was totally ignored.
Atmosphere: 5
Food: 5
Service: 5
I was going to eat here tonight but it looks closed at 8:45pm...I thought they were opened until 10pm?
I do not like the new way of preparing the chicken livers. Please go back to the original recipe, or I'll request the original. If you continue to serve the chicken livers this new way, and you refuse to honor request for the original recipe, I will no longer frequent your restaurant, except to get ice tea.
Order my Chicken thru Door Dash.
It was fast but the Chicken was old like it has been sitting up since lunch. I called and lady said she can put it down for the next time. That's bad business. If I could come get it I wouldn't have order thru Door Dash. You need to refund me for bad food.
Food: 1
Went into this location for the first time in a long time and this location is so clean, and the food was great! When I asked what changed, I was told they are now under new management. The new General Manager (Angela) is very kind and seems to have a vision for this store. Highly recommend checking it out! Thank you Angela and staff for a wonderful visit! My family will be returning!
Atmosphere: 5
Food: 5
Service: 5
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