I wanted to take a moment to share my recent experience with your store in hopes that it may help improve service and communication moving forward.
I placed my order online at approximately 7:31 p.m. on 10/11/2025, as I normally do, and received an email confirmation stating my order would arrive within 20–35 minutes, which was perfectly reasonable. Around 8:13 p.m., I called the store and spoke with Jeffrey, who assured me that the Domino’s Tracker was NOT accurate and that my order should arrive within about five minutes. At that point, I had no issue at all.
However, the reason I called initially was because the Tracker indicated that my order had already been delivered, even though it had not arrived. After waiting a bit longer, I called back at 8:31 p.m. (with a house full of hungry guests). I spoke with Jeffrey again to check on the status. He explained rather casually that the driver goes wherever the GPS directs them, which I understood, but I found it concerning that no one had reached out to clarify or confirm the delivery location, especially since my correct contact number was printed on the receipt attached to the pizza boxes. And also this was not the first time having an order delivered to my home.
Our conversation lasted roughly 13 minutes. Jeffrey identified himself as the manager and mentioned that his manager was Cassandra and the store owner was Brian. Unfortunately, during our exchange, he did not ask how he might resolve the issue or what would make things right from my perspective. Instead, he simply said the order would be refunded.
Then, at 2:25 a.m. Friday morning 10/11/2025, I received a lengthy voicemail informing me that the case I had opened was closed, without anyone speaking with me in detail about what actually occurred. As someone who values professionalism and courtesy in business, I found it surprising to receive a customer service call outside of normal business hours. If you could hear the tone from the person who left the message, it was like he was making it seem, as if though I the customer had made an error, by not providing enough details. Then lied and said I had already talked with the General Manager, which I had NOT!
While I’ve been a loyal customer and have always appreciated Domino’s efficiency in the past, this experience left me quite disappointed. I’ll be reaching out to corporate directly and will take my business elsewhere. You be sure to becareful using this location, I would NOT recommend them to anyone!
Thank you for taking the time to review my concerns. I hope this feedback is received in the constructive spirit it’s intended, to help ensure future customers have a more positive experience.
Atmosphere: 1
Food: 1
Service: 1
Loni Burson
I ordered a pizza and it was delivered to the wrong address. I was tracking the driver from my front porch but still no delivery. I called the store and spoke to the mgr. and he stated the driver said he delivered it to a house that looked like an Italian villa. Funny, my house doesn’t look like an Italian villa. I even have a ring camera and 2 big dogs that never barked!! The mgr stated he would make a new pizza, deliver it and refund my $. An hour and half later after ordering the first one I received my new pizza. Kept checking my Venmo account and NO REFUND. I called the store and I was told that since I had received a new pizza they wouldn’t refund my $. Not happy!!
Blake Handlin
Terrible service pizza came crushed and flipped upside down and turns out wasn’t even our order!
Atmosphere: 1
Food: 2
Service: 1
Brenda Cole
Ordered for delivery. Vegetarian pizza has always been my favorite. This time and last time the pizza was dry, overcooked and could not see any sauce on it. The premade salad was not worth the money.
Food: 1
Service: 4
TayNorrel
Courteous staff, fresh pizza, and quick! As usual
Charles Stinson
First off. I'm the customer.. You're the shop worker. You work in a retail pizza establishment. You have a duty to speak to customers in a manner that's acceptable. And telling someone to go around the corner to get change for a $50 bill is not an acceptable response. What is acceptable is that your policy is that you do not accept bills over $20 and the conversation stops there. Do not suggest to anyone ever again that they go to a gas station for change. Once I leave your restaurant, I'm not returning. The reason your store does not accept bills over $20, is because of sticky fingers around there. They don't want the bills coming back out of the safe. Lastly. If someone asks something that requires a manager's approval and you already know the answer to that. Don't make a circle around the kitchen mouthing to yourself and return just like that and return to me with a no, Just be a man and say no sir, it's not possible. It's just easier to handle the situation a lot different. I was completely dumbfounded with your lack of professionalism this evening and I'm sure it showed. You need more training. We won't be ordering from your location again if at all.
Atmosphere: 1
Food: 1
Service: 1
Amber Jean
I thought I’d post a positive review for them; unlike the other reviews on this page; I’ve received wonderful service and food from them EVERY TIME for the last several years. It’s always delicious, cooked perfectly and the lava crunch cakes are so so freaking good.
Thank y’all.
Brian Cribb
Ordered. They brought it out to me. I took it home and was completely satisfied with my order. Took a little while to bring out, but overall it was a great experience.
Atmosphere: 4
Food: 5
Service: 5
Thomas Moore
Domino's are one of my favorites so of course the food was great. Maybe smaller then most but still have the goods. Thank you Domino's.
Atmosphere: 3
Food: 4
Service: 4
Cierra Boughton
My husband ordered us two pizzas take out and got them cooked well done. The pizzas were hot and the toppings correct but I couldn’t eat the crust or the dough due to it being raw/undercooked. The bottom was black but the dough was raw.. I’m 6 months pregnant so that’s a big no no.
Had a problem with the pizza order and asked for the manager and she wasn't there, pizza was terrible,barely any toppings
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Pepperoni Pizza, Pizza
andre
Toppings becoming less and less per pizza.
Atmosphere: 1
Food: 3
Service: 3
Brittany Ponce
Quick and friendly
Atmosphere: 5
Food: 5
Service: 5
Amanda Perkins
annoyed with this location..my zip code is 76065, the location is 76065 but they don’t deliver to me but have before. 😑
Laurie Lundberg
This is my first and last time using the app. I ordered 1 large pepperoni and one large cheese pizza and 2 salads. With a 20 percent tip, bill came to $79.00. I got two cheese pizzas. Yes, my receipt showed two cheese pizzas, but when I reviewed the order twice before placing, I saw the pepperoni. I prefer placing the order on the phone. Which I can do at the many pizza stores in the town, which I will stick to in the future.
Dear Domino’s Team,
I wanted to take a moment to share my recent experience with your store in hopes that it may help improve service and communication moving forward.
I placed my order online at approximately 7:31 p.m. on 10/11/2025, as I normally do, and received an email confirmation stating my order would arrive within 20–35 minutes, which was perfectly reasonable. Around 8:13 p.m., I called the store and spoke with Jeffrey, who assured me that the Domino’s Tracker was NOT accurate and that my order should arrive within about five minutes. At that point, I had no issue at all.
However, the reason I called initially was because the Tracker indicated that my order had already been delivered, even though it had not arrived. After waiting a bit longer, I called back at 8:31 p.m. (with a house full of hungry guests). I spoke with Jeffrey again to check on the status. He explained rather casually that the driver goes wherever the GPS directs them, which I understood, but I found it concerning that no one had reached out to clarify or confirm the delivery location, especially since my correct contact number was printed on the receipt attached to the pizza boxes. And also this was not the first time having an order delivered to my home.
Our conversation lasted roughly 13 minutes. Jeffrey identified himself as the manager and mentioned that his manager was Cassandra and the store owner was Brian. Unfortunately, during our exchange, he did not ask how he might resolve the issue or what would make things right from my perspective. Instead, he simply said the order would be refunded.
Then, at 2:25 a.m. Friday morning 10/11/2025, I received a lengthy voicemail informing me that the case I had opened was closed, without anyone speaking with me in detail about what actually occurred. As someone who values professionalism and courtesy in business, I found it surprising to receive a customer service call outside of normal business hours. If you could hear the tone from the person who left the message, it was like he was making it seem, as if though I the customer had made an error, by not providing enough details. Then lied and said I had already talked with the General Manager, which I had NOT!
While I’ve been a loyal customer and have always appreciated Domino’s efficiency in the past, this experience left me quite disappointed. I’ll be reaching out to corporate directly and will take my business elsewhere. You be sure to becareful using this location, I would NOT recommend them to anyone!
Thank you for taking the time to review my concerns. I hope this feedback is received in the constructive spirit it’s intended, to help ensure future customers have a more positive experience.
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza and it was delivered to the wrong address. I was tracking the driver from my front porch but still no delivery.
I called the store and spoke to the mgr. and he stated the driver said he delivered it to a house that looked like an Italian villa.
Funny, my house doesn’t look like an Italian villa. I even have a ring camera and 2 big dogs that never barked!!
The mgr stated he would make a new pizza, deliver it and refund my $.
An hour and half later after ordering the first one I received my new pizza.
Kept checking my Venmo account and NO REFUND.
I called the store and I was told that since I had received a new pizza they wouldn’t refund my $.
Not happy!!
Terrible service pizza came crushed and flipped upside down and turns out wasn’t even our order!
Atmosphere: 1
Food: 2
Service: 1
Ordered for delivery. Vegetarian pizza has always been my favorite. This time and last time the pizza was dry, overcooked and could not see any sauce on it. The premade salad was not worth the money.
Food: 1
Service: 4
Courteous staff, fresh pizza, and quick! As usual
First off. I'm the customer.. You're the shop worker. You work in a retail pizza establishment. You have a duty to speak to customers in a manner that's acceptable. And telling someone to go around the corner to get change for a $50 bill is not an acceptable response. What is acceptable is that your policy is that you do not accept bills over $20 and the conversation stops there. Do not suggest to anyone ever again that they go to a gas station for change. Once I leave your restaurant, I'm not returning. The reason your store does not accept bills over $20, is because of sticky fingers around there. They don't want the bills coming back out of the safe. Lastly. If someone asks something that requires a manager's approval and you already know the answer to that. Don't make a circle around the kitchen mouthing to yourself and return just like that and return to me with a no, Just be a man and say no sir, it's not possible. It's just easier to handle the situation a lot different. I was completely dumbfounded with your lack of professionalism this evening and I'm sure it showed. You need more training. We won't be ordering from your location again if at all.
Atmosphere: 1
Food: 1
Service: 1
I thought I’d post a positive review for them; unlike the other reviews on this page; I’ve received wonderful service and food from them EVERY TIME for the last several years. It’s always delicious, cooked perfectly and the lava crunch cakes are so so freaking good. Thank y’all.
Ordered. They brought it out to me. I took it home and was completely satisfied with my order. Took a little while to bring out, but overall it was a great experience.
Atmosphere: 4
Food: 5
Service: 5
Domino's are one of my favorites so of course the food was great. Maybe smaller then most but still have the goods. Thank you Domino's.
Atmosphere: 3
Food: 4
Service: 4
My husband ordered us two pizzas take out and got them cooked well done. The pizzas were hot and the toppings correct but I couldn’t eat the crust or the dough due to it being raw/undercooked. The bottom was black but the dough was raw.. I’m 6 months pregnant so that’s a big no no.
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
Had a problem with the pizza order and asked for the manager and she wasn't there, pizza was terrible,barely any toppings
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Pepperoni Pizza, Pizza
Toppings becoming less and less per pizza.
Atmosphere: 1
Food: 3
Service: 3
Quick and friendly
Atmosphere: 5
Food: 5
Service: 5
annoyed with this location..my zip code is 76065, the location is 76065 but they don’t deliver to me but have before. 😑
This is my first and last time using the app. I ordered 1 large pepperoni and one large cheese pizza and 2 salads. With a 20 percent tip, bill came to $79.00. I got two cheese pizzas. Yes, my receipt showed two cheese pizzas, but when I reviewed the order twice before placing, I saw the pepperoni. I prefer placing the order on the phone. Which I can do at the many pizza stores in the town, which I will stick to in the future.
Atmosphere: 3
Food: 1
Service: 5
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