Came to this establishment recently and was very disappointed. The girls working were on their phones when I walked in and it took five minutes to even be helped. They were so rude and made my food sloppily, not to mention the line of people not being helped. Do NOT come here if you value quality food, or like, basic customer service.
Atmosphere: 1
Food: 1
Service: 1
James Morris
To hell with this place. Sorry manager has just 1 person running the entire store. He has 5 people in line and what looked like 3 online orders. Every single person ahead of me walked out and I did the same after standing there for 30 minutes!!! I'm so done with subway all together. I'll never return.
Atmosphere: 1
Food: 1
Service: 1
brooklyn fields
I told the two girls working i had an online order and they said it wasnt ready yet so we waited about 15 mins ,and saw they were just on their phones. Then they helped a customer that just got there so i asked when my food would be ready and she said it has been ready in a rude voice then the other girl gives me it. I just think they should have told me it was ready instead of letting my sandwich get cold and making me late.
Laura Ramsey
We orderd 3 sandwiches and none of the 3 were what was ordered. We called and the man who answered was very rude and hateful on the phone. I have never been talked to by someone so bad. Do not go to this subway.
Atmosphere: 1
Food: 1
Service: 1
Lucresia Lopez
Good place to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Cookies
Janet Casazza
I go by there at least once a month to get a foot long veggie sandwich no cheese. My daughter -in-law is vegan so pretty simple. I told the sumwhat new employee just vinegar and oil but he put Italian dressing which isn't vegan. I called and went back for a new one and had no issues on the phone or at the location. Very satisfied and will continue to go there even though I live by May Pearl.
Atmosphere: 5
Food: 5
Service: 5
Mystuff01
If there was a 0 that’s what we would rank our experience. We had the meanest employee. We waited while she finished an order that was probably ordered online which is fine but most employees say I’ll be with you in just a minute or at least look up and acknowledge your presence. Then our Granddaughter didn’t speak loud enough and she barked at her that she must speak up. Rude to everyone. No smile but actual frown. We will not be returning. We feel sorry for the owner but she/he should observe their employees. Very uncomfortable
Service: 1
Trashad Alladin
I always have it my way at subway. I go out of my way for the way! YES!
Atmosphere: 5
Food: 5
Service: 5
Keun Haymon (GlamGirl318)
To many times I have walked into this location and the staff just look at me waiting for me tell them what I want rather than saying "Welcome to Subway, what would you like to order today" or some sort of greeting. I just walk right back out the door everytime. Tonight I couldnt decide what I wanted to eat so i said let me give Subway a try. Employee comes from the back and just looks at me as he puts on his gloves. I wait a few seconds to see if he will ever greet me and he doesn't. I politely say that I wont be placing an ordernand walk out. Good customer service is really does not exist these days.
Lauren “LGCAMOGIRL” Griffin
I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my business again.
I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my business again.
Alyssa Smith
Good evening, I came to this location at Midlothian 910 E Main St Subway tonight (Jan 23 8pm) I went with my mother who made a very large scene and yelled at both employees over almost nothing. I would like to personally apologize to specificly the two employees, a sweet man and young woman for her behavior. Both employees were very respectful, reasonable, and professional. I am sincerely sorry for their night likely ruined and verbally abused. Thank you subway for the dinner I hope you have a great night. :)
Atmosphere: 5
Food: 5
Service: 5
CHRIS SINGLETON
This location is a joke. Get people that know how to enter a code!!!!
Atmosphere: 1
Food: 4
Service: 1
Kia H
Great staff. Made everything excellent. Everything was fresh.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Lewis
I ordered ultimate BMT .I received only ham and not even the full amount for one meat.I didn't have any time to return. Last visit for me.
Came to this establishment recently and was very disappointed. The girls working were on their phones when I walked in and it took five minutes to even be helped. They were so rude and made my food sloppily, not to mention the line of people not being helped. Do NOT come here if you value quality food, or like, basic customer service.
Atmosphere: 1
Food: 1
Service: 1
To hell with this place. Sorry manager has just 1 person running the entire store. He has 5 people in line and what looked like 3 online orders. Every single person ahead of me walked out and I did the same after standing there for 30 minutes!!! I'm so done with subway all together. I'll never return.
Atmosphere: 1
Food: 1
Service: 1
I told the two girls working i had an online order and they said it wasnt ready yet so we waited about 15 mins ,and saw they were just on their phones. Then they helped a customer that just got there so i asked when my food would be ready and she said it has been ready in a rude voice then the other girl gives me it. I just think they should have told me it was ready instead of letting my sandwich get cold and making me late.
We orderd 3 sandwiches and none of the 3 were what was ordered. We called and the man who answered was very rude and hateful on the phone. I have never been talked to by someone so bad. Do not go to this subway.
Atmosphere: 1
Food: 1
Service: 1
Good place to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Cookies
I go by there at least once a month to get a foot long veggie sandwich no cheese. My daughter -in-law is vegan so pretty simple. I told the sumwhat new employee just vinegar and oil but he put Italian dressing which isn't vegan. I called and went back for a new one and had no issues on the phone or at the location. Very satisfied and will continue to go there even though I live by May Pearl.
Atmosphere: 5
Food: 5
Service: 5
If there was a 0 that’s what we would rank our experience. We had the meanest employee. We waited while she finished an order that was probably ordered online which is fine but most employees say I’ll be with you in just a minute or at least look up and acknowledge your presence. Then our Granddaughter didn’t speak loud enough and she barked at her that she must speak up. Rude to everyone. No smile but actual frown. We will not be returning. We feel sorry for the owner but she/he should observe their employees. Very uncomfortable
Service: 1
I always have it my way at subway. I go out of my way for the way! YES!
Atmosphere: 5
Food: 5
Service: 5
To many times I have walked into this location and the staff just look at me waiting for me tell them what I want rather than saying "Welcome to Subway, what would you like to order today" or some sort of greeting. I just walk right back out the door everytime. Tonight I couldnt decide what I wanted to eat so i said let me give Subway a try. Employee comes from the back and just looks at me as he puts on his gloves. I wait a few seconds to see if he will ever greet me and he doesn't. I politely say that I wont be placing an ordernand walk out. Good customer service is really does not exist these days.
I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my business again.
Restaurantji Recommends
I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my business again.
Good evening, I came to this location at Midlothian 910 E Main St Subway tonight (Jan 23 8pm) I went with my mother who made a very large scene and yelled at both employees over almost nothing. I would like to personally apologize to specificly the two employees, a sweet man and young woman for her behavior. Both employees were very respectful, reasonable, and professional. I am sincerely sorry for their night likely ruined and verbally abused. Thank you subway for the dinner I hope you have a great night. :)
Atmosphere: 5
Food: 5
Service: 5
This location is a joke. Get people that know how to enter a code!!!!
Atmosphere: 1
Food: 4
Service: 1
Great staff. Made everything excellent. Everything was fresh.
Atmosphere: 5
Food: 5
Service: 5
I ordered ultimate BMT .I received only ham and not even the full amount for one meat.I didn't have any time to return. Last visit for me.
Atmosphere: 1
Food: 1
Service: 1
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