To many times I have walked into this location and the staff just look at me waiting for me tell them what I want rather than saying "Welcome to Subway, what would you like to order today" or some sort of greeting. I just walk right back out the door everytime. Tonight I couldnt decide what I wanted to eat so i said let me give Subway a try. Employee comes from the back and just looks at me as he puts on his gloves. I wait a few seconds to see if he will ever greet me and he doesn't. I politely say that I wont be placing an ordernand walk out. Good customer service is really does not exist these days.
Lauren Griffin
I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my business again.
Alyssa Smith
Good evening, I came to this location at Midlothian 910 E Main St Subway tonight (Jan 23 8pm) I went with my mother who made a very large scene and yelled at both employees over almost nothing. I would like to personally apologize to specificly the two employees, a sweet man and young woman for her behavior. Both employees were very respectful, reasonable, and professional. I am sincerely sorry for their night likely ruined and verbally abused. Thank you subway for the dinner I hope you have a great night. :)
Atmosphere: 5
Food: 5
Service: 5
CHRIS SINGLETON
This location is a joke. Get people that know how to enter a code!!!!
Atmosphere: 1
Food: 4
Service: 1
Kia H
Great staff. Made everything excellent. Everything was fresh.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Lewis
I ordered ultimate BMT .I received only ham and not even the full amount for one meat.I didn't have any time to return. Last visit for me.
Atmosphere: 1
Food: 1
Service: 1
Thaily Colon
Food poisoning. Will call the health department on Monday.
Atmosphere: 1
Food: 1
Service: 1
Brittany Ponce
Put an online order on & came to the store to pickup. Well there was 1 person working at a rush time & our order wasn't even started. We literally had to wait for the line of people & then the poor guy finally started our order.
Atmosphere: 1
Food: 2
Service: 1
Justin C.
I came in after work as I was standing there next to counter waiting for my turn the girl was like are you here for a sub if you are get behind the guy ordering before me So rude horrible location will be going to the Walmart location for now on
Melissa Parker
Worst subway you could possibly come to. I ordered extra meat on my sandwich did not get it. They do not know how to answer the phone died. Evidently they don’t know how to read or anything else. My dad’s sandwich was not right either but he took it anyways because he had to get ready to go to work and that was his dinner for tonight. The kid is rude and everything else like it was my fault that they did not know how to read or learn how to read.
At 1:20pm today you had three customers walk out because we could hear people playing in the back while one person was upfront helping others. Then when it was my time to order she completely ignored the line and walked away. I was planning on ordering 3 sub meals that's about 40-50$ you just lost out on.
Atmosphere: 1
Food: 1
Service: 1
Kayla Myers
Poor management . Server coughing on food and texted someone while we waited in line for a very long time. I won't go back here.
Atmosphere: 2
Food: 2
Service: 1
Shawn Hughes
The pizza sub was awesome, but man it took forever at lunchtime.
Atmosphere: 4
Food: 5
Service: 3
Barry Hornburg
Service was fast and friendly. Great sandwhiches!
Atmosphere: 4
Food: 4
Service: 5
Ryan G
Took 35 minutes to take 2 people's orders, and certain popular menu items were out of stock on this day. I really didn't want to make this review, but if this improves, it can disappear.
To many times I have walked into this location and the staff just look at me waiting for me tell them what I want rather than saying "Welcome to Subway, what would you like to order today" or some sort of greeting. I just walk right back out the door everytime. Tonight I couldnt decide what I wanted to eat so i said let me give Subway a try. Employee comes from the back and just looks at me as he puts on his gloves. I wait a few seconds to see if he will ever greet me and he doesn't. I politely say that I wont be placing an ordernand walk out. Good customer service is really does not exist these days.
I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my business again.
Good evening, I came to this location at Midlothian 910 E Main St Subway tonight (Jan 23 8pm) I went with my mother who made a very large scene and yelled at both employees over almost nothing. I would like to personally apologize to specificly the two employees, a sweet man and young woman for her behavior. Both employees were very respectful, reasonable, and professional. I am sincerely sorry for their night likely ruined and verbally abused. Thank you subway for the dinner I hope you have a great night. :)
Atmosphere: 5
Food: 5
Service: 5
This location is a joke. Get people that know how to enter a code!!!!
Atmosphere: 1
Food: 4
Service: 1
Great staff. Made everything excellent. Everything was fresh.
Atmosphere: 5
Food: 5
Service: 5
I ordered ultimate BMT .I received only ham and not even the full amount for one meat.I didn't have any time to return. Last visit for me.
Atmosphere: 1
Food: 1
Service: 1
Food poisoning. Will call the health department on Monday.
Atmosphere: 1
Food: 1
Service: 1
Put an online order on & came to the store to pickup. Well there was 1 person working at a rush time & our order wasn't even started. We literally had to wait for the line of people & then the poor guy finally started our order.
Atmosphere: 1
Food: 2
Service: 1
I came in after work as I was standing there next to counter waiting for my turn the girl was like are you here for a sub if you are get behind the guy ordering before me So rude horrible location will be going to the Walmart location for now on
Worst subway you could possibly come to. I ordered extra meat on my sandwich did not get it. They do not know how to answer the phone died. Evidently they don’t know how to read or anything else. My dad’s sandwich was not right either but he took it anyways because he had to get ready to go to work and that was his dinner for tonight. The kid is rude and everything else like it was my fault that they did not know how to read or learn how to read.
Restaurantji Recommends
At 1:20pm today you had three customers walk out because we could hear people playing in the back while one person was upfront helping others. Then when it was my time to order she completely ignored the line and walked away. I was planning on ordering 3 sub meals that's about 40-50$ you just lost out on.
Atmosphere: 1
Food: 1
Service: 1
Poor management . Server coughing on food and texted someone while we waited in line for a very long time. I won't go back here.
Atmosphere: 2
Food: 2
Service: 1
The pizza sub was awesome, but man it took forever at lunchtime.
Atmosphere: 4
Food: 5
Service: 3
Service was fast and friendly. Great sandwhiches!
Atmosphere: 4
Food: 4
Service: 5
Took 35 minutes to take 2 people's orders, and certain popular menu items were out of stock on this day. I really didn't want to make this review, but if this improves, it can disappear.
Atmosphere: 3
Food: 1
Service: 1