Popeyes Louisiana Kitchen

Hello will anyone answer the phone my family order the chicken legs so tiny it wasn’t a full leg

Food: 3

When i lived in Chicago Popeyes was the place to get good sized well seasoned chicken. Since i moved to Texas so much is lacking. I visited Popeyes for the first time moving to Missouri City, they actually served me some rotten chicken, the piece was a wing. I broke it apart and it was smelling bad. This was on State Highway 6 in Missouri City. I was totally incenced. I showed it to the manager, she did give me two extra peices thro. Since then i visited another Popeyes store and i must say the chicken left a lot to be desired. What is up with Popeyes down here????.

Atmosphere: 1

Food: 1

Service: 1

Love that the app has the potential to really work great!!!
Like when in real crunch time scenarios!

Atmosphere: 4

Food: 5

Service: 4

I don’t agree with the order kiosk in the lobby. And the customer service was not there. The food was ok. Chicken wings were bruised. After going inside, and realizing the kiosk did not have the right options for my order, I hopped in the long line for the drive-through. The gentleman in the drive-through was not pleasant. I missed the good old days where customer service actually mattered.

Atmosphere: 1

Food: 2

Service: 1

Food is not fresh. All are soggy and we all got sick. The staff who takes order today was rough and not good for customer service .

Atmosphere: 1

Food: 1

Service: 1

Visited 8/1/26. I was greeted and helped by Heber. He had great customer service, he was kind and knowledgeable! Everyone else who did make contact with while there was nice too. I’m new to the area and will be back to this specific location ! Keep up the good work !

Atmosphere: 5

Food: 5

Service: 5

They are very quick seeming like your food doesn’t get cooked when you order it. There is no employee that understands proper English, It’s numerous times I’ve had to come back in or just take what they give me. I asked for a box of fries and he gives me a large after I already paid, I tell the young man “that’s not what I asked for “ he gets his manger she tells me “I have to pay for what I already asked for”. Seems like they need new employees.

Atmosphere: 1

Food: 3

Service: 1

I live 10 min away, so I often opt for a delicious & quick meal. However, my order is ALWAYS wrong when handed to me. It hasn’t been correct once and I’ve visited a several dozen times, so I expect it. Fortunately, the manager is a kind lady and always corrects and adds what is missing. Always check your order.

Almost spend $40 but didn’t get a single pack of sauces..to bad service from the employe.

Atmosphere: 2

Food: 3

Service: 1

I went Thur pickup window. Everything was hot and fresh.

Food: 5

Service: 5

Everything was bad, and they were fully staffed with people just standing around socializing.
Now let’s get to my food. I order a single item— fried pickles and asked for them to be “made to order”. They understood I wanted them to be fresh. Instead they took the old stale pickles and refried them, serving me old pickles saturated in oil.

I online ordered for my husband at 11:14am for delivery as a surprise, money is taken out of my account. But no food was ever delivered. Had husband go to location and there is no account for the order and he was dismissed. Been going back and forth with customer service/ guest service through email. No resolve so far. I just want my $26.90 back in my account

Service: 1

I am typically not impressed with the service at Popeyes, but this location has a phenomenal customer service. They communicate wait times when behind. They also are very kind and It’s safe to say that this is one of the better Popeyes.

Atmosphere: 5

Food: 5

Service: 5

Horrible. Mischarged me

I had to wait 15 minutes in the store even though I ordered ahead on the app. Red beans and rice was watered down.

Atmosphere: 4

Food: 4

Service: 2