Ice Cream Shops in Palacios

“Excellent breakfast and fantastic lattes 💕💕💕“

“5 star for the service. 1 star for the manager on duty Friday night Sept 13 2024.

This has been bugging me so I just need to get it out there.

Friday night me and a friend stopped at DQ and they were pretty busy.

There's a young girl that I've seen there several times and she's always be super polite and always has a smile on her face.

Well Friday night she was working the register, making ice cream, taking food to tables, and even taking curbside orders out to cars in the parking lot.

There was an older man waiting on food when I got there and he was still there waiting when I finished my burger.

The female manager noticed and went to see what he was waiting on so she could figure out what happened.

She then ripped into this young girl accusing her of giving someone the wrong order.

Note I didn't see anyone come back saying there order was wrong while I was there and watched the manager herself deliver an incomplete order.

When all this went down the young girl said she didn't take the wrong order and the manager immediately threatened to fire her. I gotta give the girl credit for standing her ground. All this went down in front of the customers.

Come on DQ do better

We all know things happen, but your managers are the captains of the ship. There job is to keep the ship on course and safely correct it's direction if it gets off course.

You DO NOT threaten to throw your ship mates overboard and you absolutely don't do that in front of the customers.

If this young lady leaves because of the way she was treated, talked down to, and belittled in front of the customers you are 100% loosing an asset.“

“Great service and my favorite Diet Cherry Limeade.“