“poor customer service. refused to give sale price because phone dead and couldn't show app.
DO NOT SHOP AT KROGER. Here's why. Today I was in Paris and ran in Kroger to get some fruit. While there I saw boston butts on sale. So I grabbed a couple, went to get my digital coupon and my phone died. Yes I know old people occasionally forget to plug in. I thought no problem the cashier can look it up since my kroger card was linked to the app ( at the behest of anther kroger employee). WELL WRONG ANSWER. I WAS TOLD I COULD NOT GET THE SALE PRICE WITHOUT THE APP. I EXPLAINED THE CIRCUMSTANCE AND ASKED FOR THE MANAGER. ENTER POLLY PURE HEART WHO CAN ONLY SMILE AND SAY " THATS POLICY". SO ALDIS YOU HAVE WON ME OVER. I WILL NEVER SET FOOT IN THAT STORE AGAIN. I WILL ENCOURAGE ALL MY FRIENDS TO SHOP ELSEWHERE. I TOLD THE MANAGER THEY JUST LOST A CUSTOMER TO WHICH SHE SMILED AND SAID SORRY. SHOP ALDI. SHOP OFTEN.“
“poor customer service. refused to give sale price because phone dead and couldn't show app. DO NOT SHOP AT KROGER. Here's why. Today I was in Paris and ran in Kroger to get some fruit. While there I saw boston butts on sale. So I grabbed a couple, went to get my digital coupon and my phone died. Yes I know old people occasionally forget to plug in. I thought no problem the cashier can look it up since my kroger card was linked to the app ( at the behest of anther kroger employee). WELL WRONG ANSWER. I WAS TOLD I COULD NOT GET THE SALE PRICE WITHOUT THE APP. I EXPLAINED THE CIRCUMSTANCE AND ASKED FOR THE MANAGER. ENTER POLLY PURE HEART WHO CAN ONLY SMILE AND SAY " THATS POLICY". SO ALDIS YOU HAVE WON ME OVER. I WILL NEVER SET FOOT IN THAT STORE AGAIN. I WILL ENCOURAGE ALL MY FRIENDS TO SHOP ELSEWHERE. I TOLD THE MANAGER THEY JUST LOST A CUSTOMER TO WHICH SHE SMILED AND SAID SORRY. SHOP ALDI. SHOP OFTEN.“