Popeyes Louisiana Kitchen

Not sure what happened here... we used to order a lot and lately we've stop... we always get what we did not order ex... when we order certain pieces of the chicken we get something differentand when we get 50/50 we get all traditional......I don't mind waiting a little bit longer as long as I get the right stuff.... we don't order as before... the staff is super friendly however my order is most of the time wrong 😩

Atmosphere: 4

Food: 3

Service: 3

I waited 29 min for my food after drive thru asked me to pull around because my chicken was not ready. They forgot to take me my food. I had to go in and request it and they acted surprised

I love this place everybody there is so good and kind always have my order fast absolutely love the chicken

Atmosphere: 5

Food: 5

Service: 5

This location is the worst location I have ever visited. The customer service is horrible. When their asked for condiments is poor. They lie and always say it in your bag. The meat was so dry as it had been sitting under the heat for hours. (Dehydrated) All the sides was cold. I will never return and I will never advise anyone to patronize with this location.

Atmosphere: 1

Food: 1

Service: 1

place closes at 1 , placed a order at 12:20 small combo and I went through 4 doordashers for almost an hour and they all waited and said it was closed. Didn’t let me get a refund or try another place until they closed. Lost my appetite and am so disappointed

Atmosphere: 1

Food: 1

Service: 1

The chicken was so delicious and just melt in your mouth crispy

Atmosphere: 5

Food: 5

Service: 5

lady at drive through with gray shirt didn’t acknowledge me i sat and waited in the drive then i said excuse me nothing still so i waited then i asked is it working she finally came on and said “ma’am give me a second” i was already waiting minutes i get to the window i asked if my order was in 5 separate boxes she’s said yes i get my bag it’s only 2 boxes i i asked for 5 separate boxes she had an attitude and passed me 4 empty boxes i wanted my food in different boxes. horrible customer service

Service: 1

Dunno how they do it, but the chicken here tastes gross. Spicy is more mild than mild. I've had other popeyes around Houston and they're way better. Skip this place.

Atmosphere: 2

Food: 1

Service: 2

Great food! Fresh and juicy.

Atmosphere: 5

Food: 5

Service: 5

Ordered through uber with the coupon they were giving. Called them to get specific pieces and told me they couldn’t accommodate me because “the order was already packed” ….. okay

Service: 1

Got the one piece meal, and noticed it was pinker than normal but assumed wrongly it was just blood that didn’t cook away. Ended up throwing it all up throughout the night. It they are busy don’t even take the chance that they will cook your food right.

Food: 1

Very satisfying

Atmosphere: 5

Food: 5

Service: 5

Great place

Atmosphere: 5

Food: 5

Service: 5

I ordered a sandwich using points and another (full price) sandwich online. Seeing that I couldn’t add cheese to the free one, I went in very quickly after placing the order and asked if I could pay to add cheese to my sandwich. The employee was dismissive and I couldn’t even understand what she was saying. Not because of language barrier, bc I also speak Spanish, but because she was mumbling and just spoke more towards her coworker. She made it seem like my request was impossible and was rude in her body language. I never got a full answer or whether she could add the cheese or not and she basically ignored me. I had my card out ready to pay, so it’s not like she didn’t see it. I was so frustrated once she handed me the order that I just left. Thankfully, my boyfriend who is more patient, saw my frustration and went back into ask for an extra slice of cheese and the ranch I was too frustrated to ask for. The service at this location has never been great, so this isn’t a one time experience. The workers are rude, they don’t listen, and they are lazy. It wasn’t even busy at all. As someone who works as a customer service agent myself, I understand how people should treat others and while the customer isn’t always right, bad service isn’t either. This location needs retraining and better management. All I asked for was overpriced cheese. That’s it.it would have taken 2 seconds.

Atmosphere: 1

Food: 5

Service: 1

Great dining!

Atmosphere: 3

Food: 5

Service: 5