They never took my order, there was just one car before me after 15 minutes waiting I ended up leaving, horrible service, no wonder why it always looks empty.
Service: 1
Amber Kost
Me and my family have been coming here for decades. Food is always delicious. Service is fast and staff always makes sure we have enough salsa for everyone.
Atmosphere: 5
Food: 5
Service: 5
Sachenka Cruz
Don’t have coffee ready waited about 20 for 2 regular tacos
Atmosphere: 1
Food: 1
Service: 1
Iris Jimenez
I’ve eaten at this restaurant twice and don’t know why I gave it a second chance. Both times, the food has been disgusting. Yesterday, I ordered a carne guisada taco with avocado and was served mostly fat. The cook also added beans which I did not order. The few pieces of meat in the taco tasted rancid, so I threw it away. I have learned my lesson and will never patronize this El Pato location again. The owners of this site should consider going into another line of business. Yuck!
Atmosphere: 1
Food: 1
Service: 1
Juan Cruz
I told Ernesto I don't want a cold taco or a white cold tortilla at drive thru...but that's exactly what I got.. Ernesto said the avocado makes it cold ..really bro cheese isn't even melted.....beef cheese avocado taco
Atmosphere: 1
Food: 1
Service: 1
jose niño
Although I love el patio, today’s service was not the best. I placed an order to eat in and my food sat on the to go pile for half an hour . I asked about my food at midpoint and was told my food was coming out. I finally got my food. My tacos and chalupa were SOGGY. 😣. Awful. Very disappointed.
Atmosphere: 3
Food: 3
Service: 1
E S
@10:21am… the lady in the drive thu was rude. I told her I wasn’t close to the speaker and she like okay about now and was like hello hello. When I got to it she don’t repeat my order or nothing she was like okay drive up. No thank you nothing. Like come on what kind of customer service that bs
Atmosphere: 1
Food: 1
Service: 1
Miguel Montano
Stopped at El Pato, Pharr- old business 83 for lunch. Stood in line, mngr did not acknowledge my presence, looked to be frustrated and l I ke a chicken without a head. I placed my order and sat away from the cashier area by the windows. All of the sudden, I heard manager scolding an employee. Employee seemed Anglo. He was yelling at him in front of customers. That totally pussed me off. Not the time or place to be doing that. I got up and went to the counter. Another customer was in line complaining about a wrong order. As I was about to speak, the employee had my plate and called out my name. I told him I wasn't going to take it and needed my money back. The manager asked why, I told him I did not appreciate the way he was treating his employee. I also told the employee not to let manager treat him in that demeanor. The employee responded he wasnt learning to which I told him it wasnt his fault, the. Manager should never refer to an employee in such manner. I also told manager he should get out of the business ess if he was going to be with that attitude. I requested the corporate number to what he just pointed at the receipt which doesn't have the corporate number but rather the store phone number. I later went to the San Juan location and requested the number. I called several times on various options, for Solis, and Bocanegra or something like that...ext 35 and 21 to which I did not get an answer or call back. I wonder if the way the management was acting was on his own action or of its coming down from leadership in corporate since no one seems to care enough to answer phone, call back from left vms or reply back to email. Not going back to that location. No need to reply either. Done wasting my time.
Atmosphere: 1
Food: 1
Service: 1
C Ramirez
I ordered the daily special which was carne guisada. This is advertised to come with tortillas but I only got 1 tortilla. The drive thru service was very slow and they said they had not made any salsa yet and it was already 1pm.
Mac ENNIS
Food was not up to par, asked for toasted tortillas, only 1/4 was completed. Paid for unsweet tea, got sweet tea, then they were out, changed to Dr Pepper immediately flat, tasted awful, asked just for water got a second Dr Pepper, tossed into trash. Received 2 hot sauces on 6 tacos, pretty ridiculous. Will not visit this franchise again at this location.
The food has been horrible lately and they don't serve you correct
Atmosphere: 5
Food: 1
Service: 4
Iylda Dominguez
Went to order and I told to give me hot salsa incompompetent their rude especially that big older woman with a ponytail no salsa no napkins salt ext never will stop by their worst service
Bianca Martinez
It’s closed down
Gus G
The customer service here went to crap , qorst place to eat thats why i hadnt go e here in a long time and i dont plan on returning , dirty tables drive thru stinks
Atmosphere: 1
Food: 4
Service: 1
Gabriel Porter
Drive through breakfast tacos for really dang cheap. Gotta love it.
They never took my order, there was just one car before me after 15 minutes waiting I ended up leaving, horrible service, no wonder why it always looks empty.
Service: 1
Me and my family have been coming here for decades. Food is always delicious. Service is fast and staff always makes sure we have enough salsa for everyone.
Atmosphere: 5
Food: 5
Service: 5
Don’t have coffee ready waited about 20 for 2 regular tacos
Atmosphere: 1
Food: 1
Service: 1
I’ve eaten at this restaurant twice and don’t know why I gave it a second chance. Both times, the food has been disgusting. Yesterday, I ordered a carne guisada taco with avocado and was served mostly fat. The cook also added beans which I did not order. The few pieces of meat in the taco tasted rancid, so I threw it away. I have learned my lesson and will never patronize this El Pato location again. The owners of this site should consider going into another line of business. Yuck!
Atmosphere: 1
Food: 1
Service: 1
I told Ernesto I don't want a cold taco or a white cold tortilla at drive thru...but that's exactly what I got.. Ernesto said the avocado makes it cold ..really bro cheese isn't even melted.....beef cheese avocado taco
Atmosphere: 1
Food: 1
Service: 1
Although I love el patio, today’s service was not the best. I placed an order to eat in and my food sat on the to go pile for half an hour . I asked about my food at midpoint and was told my food was coming out. I finally got my food. My tacos and chalupa were SOGGY. 😣. Awful. Very disappointed.
Atmosphere: 3
Food: 3
Service: 1
@10:21am… the lady in the drive thu was rude. I told her I wasn’t close to the speaker and she like okay about now and was like hello hello. When I got to it she don’t repeat my order or nothing she was like okay drive up. No thank you nothing. Like come on what kind of customer service that bs
Atmosphere: 1
Food: 1
Service: 1
Stopped at El Pato, Pharr- old business 83 for lunch. Stood in line, mngr did not acknowledge my presence, looked to be frustrated and l I ke a chicken without a head. I placed my order and sat away from the cashier area by the windows. All of the sudden, I heard manager scolding an employee. Employee seemed Anglo. He was yelling at him in front of customers. That totally pussed me off. Not the time or place to be doing that. I got up and went to the counter. Another customer was in line complaining about a wrong order. As I was about to speak, the employee had my plate and called out my name. I told him I wasn't going to take it and needed my money back. The manager asked why, I told him I did not appreciate the way he was treating his employee. I also told the employee not to let manager treat him in that demeanor. The employee responded he wasnt learning to which I told him it wasnt his fault, the. Manager should never refer to an employee in such manner. I also told manager he should get out of the business ess if he was going to be with that attitude. I requested the corporate number to what he just pointed at the receipt which doesn't have the corporate number but rather the store phone number. I later went to the San Juan location and requested the number. I called several times on various options, for Solis, and Bocanegra or something like that...ext 35 and 21 to which I did not get an answer or call back. I wonder if the way the management was acting was on his own action or of its coming down from leadership in corporate since no one seems to care enough to answer phone, call back from left vms or reply back to email.
Not going back to that location.
No need to reply either. Done wasting my time.
Atmosphere: 1
Food: 1
Service: 1
I ordered the daily special which was carne guisada. This is advertised to come with tortillas but I only got 1 tortilla. The drive thru service was very slow and they said they had not made any salsa yet and it was already 1pm.
Food was not up to par, asked for toasted tortillas, only 1/4 was completed. Paid for unsweet tea, got sweet tea, then they were out, changed to Dr Pepper immediately flat, tasted awful, asked just for water got a second Dr Pepper, tossed into trash. Received 2 hot sauces on 6 tacos, pretty ridiculous. Will not visit this franchise again at this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food has been horrible lately and they don't serve you correct
Atmosphere: 5
Food: 1
Service: 4
Went to order and I told to give me hot salsa incompompetent their rude especially that big older woman with a ponytail no salsa no napkins salt ext never will stop by their worst service
It’s closed down
The customer service here went to crap , qorst place to eat thats why i hadnt go e here in a long time and i dont plan on returning , dirty tables drive thru stinks
Atmosphere: 1
Food: 4
Service: 1
Drive through breakfast tacos for really dang cheap. Gotta love it.
Atmosphere: 5
Food: 5
Service: 5
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