Recommended dishes: Whataburger Whatameal with Onion Rings, Burger, Onion Rings
Carmen Ramos
I think this is the best location of Whataburger in the Valley the food its allways fresh and delicius and the customer service is excepcional
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Burger
UwU. hermanos
Excellent place my favorite
Atmosphere: 5
Food: 5
Service: 5
Gerardo Aguirre
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
Naomi Garza
This is not the first time, rarely they put a decent amount of fries. This is so ridiculous, as a regular client this is so disrespectful, I go because I like WB, and when I pay for a meal, this is not a complete meal, this is a joke, they really need to put more attention to this, because doesn’t make sense paying for a complete meal and receiving this Medium Fries almost empty.
I got cold freeze I went around politely asked for new freeze they threw those fries into the fryer they came back out disgusting gave them back in SAME BAG DRIPPING W GREASE 😄😄 COOL!!!
Atmosphere: 2
Food: 1
Service: 1
D.Esperanza Garcia
Lady Joann attending upfront old lady but very good people gave us the laugh of the day thank you I came bitter from another place where they did not want to serve us well
Roy Rosalez
When a person goes to a chosen fast food restaurant you tend to get excited and look forward to ordering your favorite hamburger the way you like it.
Just shy of 12:00 I drove up to the drive-thru. I'm the third car in and I'm beating the lunch rush.
I ordered two number one meals and the person who's taking my order asked for my name and instructed me to go to the first window to pay.
At this point because I feel like I'm halfway to my goal to picking up lunch. As soon as I get up to the first window the cashier asks if my name is Rick. I replied "no, my name is Roy".
She asked me what I ordered and I told her it was two number ones. One would have thought that she would have repeated what that order was on the name just in case the name was wrong. Before I could say anything else she closes the window. I was waiting for her to reopen the window and instruct me to go ahead and go forward. She did not. Instead I sat for about 2 minutes. I had to yell to get her attention so I can figure out what the issue was.
She opened up the window and I asked what was going on and she replied "we are looking for your order". Then close the window again.
My initial thought at that moment, how can somebody lose an order?
I looked at my watch I sat there for another 2 minutes. Looking in my rearview mirror drive-thru traffic was starting to pile up. I took matters into my own hands and left the drive-thru and parked in front of the restaurant.
I then went inside to talk to a manager how can an order get lost. I have to assume that there are point of sale system can be operated by the most simplest minded person.
With my concern about losing orders I had stated that brother had experienced the same issue at another Whataburger location off of Jackson Street in McAllen which happens to be less than a mile away.
I had asked the manager if this is a common practice for the drive-thru orders to be lost.
She said that my order is ready. Another employee came to the counter and gave me my order I was about ready to give them my payment to the employee and had stated that it's taken care of.
In most cases I would still pay for it, but because of the fact that the Jackson Street location did the same thing I went ahead and took the meal for free.
The downfall of all this? One would think that a free meal would taste good. It did not. It was overall cold and the excitement of having a Whataburger did not taste good because of having a repeat experience from two different locations.
Did I finish eating the meal? No, because I stated the excitement of the meal was gone.
Fast food workers believe that they should have a living wage. Unless one is going to become a career manager fast food restaurants should only be a stopover to the next level of a person's career choices.
Messed up my order. Wanted a honey bbq chicken sandwich, gave me one with buffalo and ranch. Fries were cold as well.
Atmosphere: 3
Food: 2
Service: 3
Jenna Gonzalez
I had a disappointing experience with employee Mariana. She was unprofessional and displayed a consistently rude attitude while processing my order. Additionally, when I requested a drink change due to receiving the wrong item, she took an unnecessarily long time and responded with an unhelpful attitude. Based on this encounter, I do not plan to return and would not recommend this establishment to others.
Atmosphere: 1
Food: 1
Service: 1
Ariadne Garcia
This place has a big sing an offer a hot chocolate dived a line and says coffee it's triki because just is coffee doesn't chocolate flavor.CAREFUL because they don't explain this product for me it's a big laying.
this is texas baby!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Whataburger Whatameal with Onion Rings, Burger, Onion Rings
I think this is the best location of Whataburger in the Valley the food its allways fresh and delicius and the customer service is excepcional
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Burger
Excellent place my favorite
Atmosphere: 5
Food: 5
Service: 5
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
This is not the first time, rarely they put a decent amount of fries. This is so ridiculous, as a regular client this is so disrespectful, I go because I like WB, and when I pay for a meal, this is not a complete meal, this is a joke, they really need to put more attention to this, because doesn’t make sense paying for a complete meal and receiving this Medium Fries almost empty.
Service: 1
Loved it! Fresh food and quiet atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Cheese Whataburger, Whataburger Whatameal with Onion Rings, Burger, Whataburger Patty Melt
I got cold freeze I went around politely asked for new freeze they threw those fries into the fryer they came back out disgusting gave them back in SAME BAG DRIPPING W GREASE 😄😄 COOL!!!
Atmosphere: 2
Food: 1
Service: 1
Lady Joann attending upfront old lady but very good people gave us the laugh of the day thank you I came bitter from another place where they did not want to serve us well
When a person goes to a chosen fast food restaurant you tend to get excited and look forward to ordering your favorite hamburger the way you like it.
Just shy of 12:00 I drove up to the drive-thru. I'm the third car in and I'm beating the lunch rush.
I ordered two number one meals and the person who's taking my order asked for my name and instructed me to go to the first window to pay.
At this point because I feel like I'm halfway to my goal to picking up lunch. As soon as I get up to the first window the cashier asks if my name is Rick. I replied "no, my name is Roy".
She asked me what I ordered and I told her it was two number ones. One would have thought that she would have repeated what that order was on the name just in case the name was wrong. Before I could say anything else she closes the window. I was waiting for her to reopen the window and instruct me to go ahead and go forward. She did not.
Instead I sat for about 2 minutes. I had to yell to get her attention so I can figure out what the issue was.
She opened up the window and I asked what was going on and she replied "we are looking for your order". Then close the window again.
My initial thought at that moment, how can somebody lose an order?
I looked at my watch I sat there for another 2 minutes. Looking in my rearview mirror drive-thru traffic was starting to pile up. I took matters into my own hands and left the drive-thru and parked in front of the restaurant.
I then went inside to talk to a manager how can an order get lost. I have to assume that there are point of sale system can be operated by the most simplest minded person.
With my concern about losing orders I had stated that brother had experienced the same issue at another Whataburger location off of Jackson Street in McAllen which happens to be less than a mile away.
I had asked the manager if this is a common practice for the drive-thru orders to be lost.
She said that my order is ready. Another employee came to the counter and gave me my order I was about ready to give them my payment to the employee and had stated that it's taken care of.
In most cases I would still pay for it, but because of the fact that the Jackson Street location did the same thing I went ahead and took the meal for free.
The downfall of all this? One would think that a free meal would taste good. It did not. It was overall cold and the excitement of having a Whataburger did not taste good because of having a repeat experience from two different locations.
Did I finish eating the meal? No, because I stated the excitement of the meal was gone.
Fast food workers believe that they should have a living wage. Unless one is going to become a career manager fast food restaurants should only be a stopover to the next level of a person's career choices.
Atmosphere: 2
Food: 1
Service: 1
They always give the wrong order or missing items
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Messed up my order. Wanted a honey bbq chicken sandwich, gave me one with buffalo and ranch. Fries were cold as well.
Atmosphere: 3
Food: 2
Service: 3
I had a disappointing experience with employee Mariana. She was unprofessional and displayed a consistently rude attitude while processing my order. Additionally, when I requested a drink change due to receiving the wrong item, she took an unnecessarily long time and responded with an unhelpful attitude. Based on this encounter, I do not plan to return and would not recommend this establishment to others.
Atmosphere: 1
Food: 1
Service: 1
This place has a big sing an offer a hot chocolate dived a line and says coffee it's triki because just is coffee doesn't chocolate flavor.CAREFUL because they don't explain this product for me it's a big laying.
Newer style good breakfast deals go early...
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service from Erick
Atmosphere: 5
Food: 5
Service: 5
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