No forks no soda machine chicken dryNot coming back to this location corn bread not baked properly coldPlano
Atmosphere: 1
Food: 1
Service: 1
Russell Corum
How sad that this business with such great food has closed so many stores and cut offerings in the ones still open.
Atmosphere: 1
Food: 5
Service: 4
Linda Masteller
I will never be back again. Food looked good but chicken was very dry, corn, was cold,, potatoes were cold, bread was cold. I asked for it to be reheated, and then it was cooked too much. Only a shell of what it used to be.
Atmosphere: 4
Food: 1
Service: 3
Amanda Rice
Boston should go back to Boston. They are trying to serve southern food with an epic fail. The chicken was so dry I had to drink water just to swallow it. The cornbread (if you can even call it that) tasted like a dry sweet cake overloaded with sugar. The macaroni and cheese was like noodles swimming in a cheese soup, over salted and flavorless. Don't get me started on the mashed potatoes. Are they even real because they looked and tasted like instant potatoes and very bland. I highly suggest you do not waste your money there. If you're looking for southern comfort fast food, Grandy's is 10x better. I called Boston Market to give feedback but no one answered. I ordered the chicken family meal to last me several days but ended up throwing it in the garbage which is where it belongs. GROSS FOOD DON'T WASTE YOUR MONEY!
Atmosphere: 1
Food: 1
Service: 3
Henry
Food and service is terrible. We used enjoyed Boston market chicken a lot but what happened to this place OMG!! Chicken tastes like couple of days old and the restaurant was so hot while I was waiting. It is a never going back place. Oh I miss those old fashioned rotisserie chickens….
Atmosphere: 1
Food: 1
Service: 1
norm millender
I've been a customer for well over 20 years at the various locations in North Dallas and this was the worst meal I've ever had. The corn and mashed potatoes were good but the chicken was awful and the corn bread was rock hard. The soda machine doesn't work and the bathroom was dirty. Talk about a fall from grace...VERY DISAPPOINTED with my meal...
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mashed Potatoes, Half Chicken
Michael H.
HORRIBLE, save your money and go somewhere else! Chicken was dry, the menu selection was extremely limited, 2 options of the quarter chicken, sides were bad, cornbread was hard!
Mercy
We picked up 3 half chickens, and they were out of sides, and corn bread at5pm, I don't understand why at the peak of dinner. When the food arrived, I noticed the spinach, and macaroni had water on them, thr cream of spinach was like runny soup! The chicken had no FLAVOR, IT WAS DRY. We live 45 minutes away, and we don't want to go back until we speak with manager, and no one is answering!
Atmosphere: 2
Food: 2
Service: 3
Bella B.
Food was gross. Meatloaf was dry and tasted blander than it should. Corn was undercooked. Cornbread was cold. They didn't have 90% of sides and NO sandwiches or salads. Just insane. No milk for kids drinks. Nothing. Service was 2/5. The guy seemed like he was just going through the motions. I get it, crappy job and you're stuck in it but at least try. Anyhow ambiance? Lol. Dirty and not well kept. Please save your money ($36 for two adults and a kid for horrible food).
Go Cowboys
oh my god. no air conditioning today 7-10-2023. looked at old reviews and it has been months!!!!! this is clearly the owner wanting to save money. this is sickening. the food was awful!!! the "crispy" chicken with gravy was just a microwaved chicken patty like from the mcdonlds chicken sanwhich with runny white gravy on top. couldnt even eat it. they no longer serve all the sides. just corn, brochli, mashed potatoes, and mac n cheese. heat index of 115 degrees today. we couldnt stay and eat. just left. will be calling the health department for sure. some how some way the staff were friendly. im guessing they are blowing through new employees daily.
The poor employees are still working under these awful conditions. I’ve heard the AC has not been fixed for a long time now and that is seriously dangerous to their health. Despite the major issue that needs to be fixed, the workers are very friendly and nice and the service was great. Texas summer is already above 100 degrees and I cannot imagine being around the kitchen and inside with heat like that. Please do something!
Atmosphere: 1
Food: 5
Service: 5
John Timm
Food is adequate. Staff friendly. AC has been out of service for weeks. They should shut down until it is fixed. I feel bad for the employees.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Half Chicken, Chicken Pot Pie
Tarisha Burton
This isn't the same Boston Market the I grew to love in the 90's. I'm originally from Boston and used to take my kids here frequently for family meals! I haven't had Boston Market in year's b/c they are non existence in some area's. But now I understand why it's like this! I had the worst food ever...chicken was ok,corn was just corn, the Mac and cheese was very runny and salty, the sweet potato casserole was soupy and the sprite needed to be changed! I said something about the sprite and had gotten a drink from another machine that only had a select few drinks available and no ice! Had to get the ice from the drive through and the machine that is for the public the drinks was flat!! Oh not to mention no AC in the building on a 100 degree day in TX! very disappointed with Boston Market....it just ruined my memories of the good ole day's!
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Mac
Letitia Davis
The air conditioning was out, but the team was still friendly and got our food to us quickly. Shame on Boston Market corporate for not getting some portable air conditioning units in there. I get that parts are hard to get, but you're endangering your staff! There were a lot of fans but still. It's 100° degrees. I don't like that. Thank you Preston team for doing your best work!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Creamed Spinach, Half Chicken, Chicken Special
Solomon Cartier
The food was good but over salted. The service was fine considering the AC was out! Management should have shut down service until the AC was back on... poor employees worked in that heat for a full shift! Restaurant gets one star for the benefit of the employees and distain for the management!
No forks no soda machine chicken dryNot coming back to this location corn bread not baked properly coldPlano
Atmosphere: 1
Food: 1
Service: 1
How sad that this business with such great food has closed so many stores and cut offerings in the ones still open.
Atmosphere: 1
Food: 5
Service: 4
I will never be back again. Food looked good but chicken was very dry, corn, was cold,, potatoes were cold, bread was cold. I asked for it to be reheated, and then it was cooked too much. Only a shell of what it used to be.
Atmosphere: 4
Food: 1
Service: 3
Boston should go back to Boston. They are trying to serve southern food with an epic fail. The chicken was so dry I had to drink water just to swallow it. The cornbread (if you can even call it that) tasted like a dry sweet cake overloaded with sugar. The macaroni and cheese was like noodles swimming in a cheese soup, over salted and flavorless. Don't get me started on the mashed potatoes. Are they even real because they looked and tasted like instant potatoes and very bland. I highly suggest you do not waste your money there. If you're looking for southern comfort fast food, Grandy's is 10x better. I called Boston Market to give feedback but no one answered. I ordered the chicken family meal to last me several days but ended up throwing it in the garbage which is where it belongs. GROSS FOOD DON'T WASTE YOUR MONEY!
Atmosphere: 1
Food: 1
Service: 3
Food and service is terrible. We used enjoyed Boston market chicken a lot but what happened to this place OMG!! Chicken tastes like couple of days old and the restaurant was so hot while I was waiting. It is a never going back place. Oh I miss those old fashioned rotisserie chickens….
Atmosphere: 1
Food: 1
Service: 1
I've been a customer for well over 20 years at the various locations in North Dallas and this was the worst meal I've ever had. The corn and mashed potatoes were good but the chicken was awful and the corn bread was rock hard. The soda machine doesn't work and the bathroom was dirty. Talk about a fall from grace...VERY DISAPPOINTED with my meal...
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mashed Potatoes, Half Chicken
HORRIBLE, save your money and go somewhere else! Chicken was dry, the menu selection was extremely limited, 2 options of the quarter chicken, sides were bad, cornbread was hard!
We picked up 3 half chickens, and they were out of sides, and corn bread at5pm, I don't understand why at the peak of dinner. When the food arrived, I noticed the spinach, and macaroni had water on them, thr cream of spinach was like runny soup! The chicken had no FLAVOR, IT WAS DRY. We live 45 minutes away, and we don't want to go back until we speak with manager, and no one is answering!
Atmosphere: 2
Food: 2
Service: 3
Food was gross. Meatloaf was dry and tasted blander than it should. Corn was undercooked. Cornbread was cold. They didn't have 90% of sides and NO sandwiches or salads. Just insane. No milk for kids drinks. Nothing. Service was 2/5. The guy seemed like he was just going through the motions. I get it, crappy job and you're stuck in it but at least try. Anyhow ambiance? Lol. Dirty and not well kept. Please save your money ($36 for two adults and a kid for horrible food).
oh my god. no air conditioning today 7-10-2023. looked at old reviews and it has been months!!!!! this is clearly the owner wanting to save money. this is sickening. the food was awful!!! the "crispy" chicken with gravy was just a microwaved chicken patty like from the mcdonlds chicken sanwhich with runny white gravy on top. couldnt even eat it. they no longer serve all the sides. just corn, brochli, mashed potatoes, and mac n cheese. heat index of 115 degrees today. we couldnt stay and eat. just left. will be calling the health department for sure. some how some way the staff were friendly. im guessing they are blowing through new employees daily.
Food: 1
Restaurantji Recommends
The poor employees are still working under these awful conditions. I’ve heard the AC has not been fixed for a long time now and that is seriously dangerous to their health. Despite the major issue that needs to be fixed, the workers are very friendly and nice and the service was great. Texas summer is already above 100 degrees and I cannot imagine being around the kitchen and inside with heat like that. Please do something!
Atmosphere: 1
Food: 5
Service: 5
Food is adequate. Staff friendly. AC has been out of service for weeks. They should shut down until it is fixed. I feel bad for the employees.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Half Chicken, Chicken Pot Pie
This isn't the same Boston Market the I grew to love in the 90's. I'm originally from Boston and used to take my kids here frequently for family meals! I haven't had Boston Market in year's b/c they are non existence in some area's. But now I understand why it's like this! I had the worst food ever...chicken was ok,corn was just corn, the Mac and cheese was very runny and salty, the sweet potato casserole was soupy and the sprite needed to be changed! I said something about the sprite and had gotten a drink from another machine that only had a select few drinks available and no ice! Had to get the ice from the drive through and the machine that is for the public the drinks was flat!! Oh not to mention no AC in the building on a 100 degree day in TX! very disappointed with Boston Market....it just ruined my memories of the good ole day's!
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Mac
The air conditioning was out, but the team was still friendly and got our food to us quickly. Shame on Boston Market corporate for not getting some portable air conditioning units in there. I get that parts are hard to get, but you're endangering your staff! There were a lot of fans but still. It's 100° degrees. I don't like that. Thank you Preston team for doing your best work!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Creamed Spinach, Half Chicken, Chicken Special
The food was good but over salted. The service was fine considering the AC was out! Management should have shut down service until the AC was back on... poor employees worked in that heat for a full shift! Restaurant gets one star for the benefit of the employees and distain for the management!
Atmosphere: 1
Food: 2
Service: 3