We placed a delivery order and never received it. You cannot get ahold of customer services or the delivery department. We never received our order.
Julian D.
I don't understand why this establishment is so behind!!! Who doesn't have Apple Pay now a days?! So inconvenient!!! Step your game up losers
Kyle E.
The worst grocery store in West Plano. Even Walmart is a better experience. This is not a safe store at night. Constant police calls. Management does not do a good job of keeping enough items on the shelves. Store is constantly dirty.
Arzina M.
Shoutout to Tina this evening at self checkout (6/9/2022 9:04pm). She was on her A game. She's AWESOME! Thanks Tina, for showing me how to use the Kroger app for coupons!!
Brad B.
Dont come here if you need to use the customer service desk. They always conveniently close FOR THE ENTIRE DAY No explanation or alternative except to take your business elsewhere. No employee will even offer to help you while you stand there waiting anyway. Not good service and i really really look forward to a new grocer in the area to open. I cannot recommend this Kroger.
Hallie T.
Been coming here my whole life and I have 0 complaints about this store. They got an awesome renovation and the place looks brand new!
Ashlee T.
Came to Kroger and got want I wanted and then some. The overnight associate at the self checkout TINA I believe her name was is extremely rude and needs to have customer service training. I was purchasing a case of Trulys and was struggling to get my ID out of my see through wallet. I asked her if she needed to scan it because obviously you can see all the information on the front of my ID. She says nastily "I just need jt" and I said "alright, im just asking because I can't get it out" and I also told her that she didn't need to get an attitude to which she promptly replied in the same tone "I don't have an attitude" I explained to her that she was acting as if she did and it was unnecessary as you can see I was struggling. I work in customer service and would have never spoken to my customer that way. I've had a rough week already, I didn't come to Kroger for the attitude. I hope that I never have to deal with her again, I wouldn't want her to be representing my business in any form or fashion. Maybe I'll just visit another Kroger instead actually, I'm sure you won't miss my dollars anyway.
Sam S.
I like it cause they got Zapps chips and Arizona tea Very epic Ya momma Ya momma h
Listed hours show a 1AM closing time; however, they turn lights off and begin pushing people out at 10:50PM.
Maria Contreras
Good people , great customer service ,?
Sue S.
I just remembered why I hardly shop here anymore. They are constantly running a charitable drive. I was there the day before Thanksgiving. The manager (or whoever) got on the loudspeaker several times to announce their latest push for monetary donations. He sounded like a carnival barker. Each time a cashier would get a donation, he/she announced it over speaker then said "WOOHOO". I felt like I was at a Jerry Lewis telethon drive. Couldn't get out of there fast enough. It's probably the most annoying shopping experience I've had in a long time. Whoever came up with this idea needs to be tarred and feathered.
Stephanie S.
Please, stop with the announcements over the intercom every time someone makes a donation at check out! It is very tasteless, distracting, and annoying to shoppers and employees alike. Wow!
Brooke E.
Kroger is always my go to place. They always have great produce and everything is stocked on the shelves. Workers are always friendly and helpful.
Terrible store terrible people
Terrible store terrible people
We placed a delivery order and never received it. You cannot get ahold of customer services or the delivery department. We never received our order.
I don't understand why this establishment is so behind!!! Who doesn't have Apple Pay now a days?! So inconvenient!!! Step your game up losers
The worst grocery store in West Plano. Even Walmart is a better experience. This is not a safe store at night. Constant police calls. Management does not do a good job of keeping enough items on the shelves. Store is constantly dirty.
Shoutout to Tina this evening at self checkout (6/9/2022 9:04pm). She was on her A game. She's AWESOME! Thanks Tina, for showing me how to use the Kroger app for coupons!!
Dont come here if you need to use the customer service desk. They always conveniently close FOR THE ENTIRE DAY No explanation or alternative except to take your business elsewhere. No employee will even offer to help you while you stand there waiting anyway. Not good service and i really really look forward to a new grocer in the area to open. I cannot recommend this Kroger.
Been coming here my whole life and I have 0 complaints about this store. They got an awesome renovation and the place looks brand new!
Came to Kroger and got want I wanted and then some. The overnight associate at the self checkout TINA I believe her name was is extremely rude and needs to have customer service training. I was purchasing a case of Trulys and was struggling to get my ID out of my see through wallet. I asked her if she needed to scan it because obviously you can see all the information on the front of my ID. She says nastily "I just need jt" and I said "alright, im just asking because I can't get it out" and I also told her that she didn't need to get an attitude to which she promptly replied in the same tone "I don't have an attitude" I explained to her that she was acting as if she did and it was unnecessary as you can see I was struggling. I work in customer service and would have never spoken to my customer that way. I've had a rough week already, I didn't come to Kroger for the attitude. I hope that I never have to deal with her again, I wouldn't want her to be representing my business in any form or fashion. Maybe I'll just visit another Kroger instead actually, I'm sure you won't miss my dollars anyway.
I like it cause they got Zapps chips and Arizona tea Very epic Ya momma Ya momma h
Restaurantji Recommends
Listed hours show a 1AM closing time; however, they turn lights off and begin pushing people out at 10:50PM.
Good people , great customer service ,?
I just remembered why I hardly shop here anymore. They are constantly running a charitable drive. I was there the day before Thanksgiving. The manager (or whoever) got on the loudspeaker several times to announce their latest push for monetary donations. He sounded like a carnival barker. Each time a cashier would get a donation, he/she announced it over speaker then said "WOOHOO". I felt like I was at a Jerry Lewis telethon drive. Couldn't get out of there fast enough. It's probably the most annoying shopping experience I've had in a long time. Whoever came up with this idea needs to be tarred and feathered.
Please, stop with the announcements over the intercom every time someone makes a donation at check out! It is very tasteless, distracting, and annoying to shoppers and employees alike. Wow!
Kroger is always my go to place. They always have great produce and everything is stocked on the shelves. Workers are always friendly and helpful.