We ordered a big New Yorker pizza. We had one before and it was great. This one was as thin as paper and had hardly any toppings on it except for tons of oregano which we did not ask for. There was a buy one, get a coupon for a future free one. One we bought sucked. Why would we want another one now? Pizza Hut needs to get a QA upgrade.
Food: 2
haz D
Worker keeps yelling aggressively for no reason.
Atmosphere: 1
Service: 1
Rosie Rose
I placed an order using a deal on pizza hut’s app. It it for a 3 topping large pizza and breadsticks. I upgraded to stuffed crust and cheese sticks. The total with tip was $27.88. When the driver arrived he told me that I was charged less than I was supposed to be and my total was actually almost $35. He wanted me to give him cash for the rest of the total which I didn’t have (hence why I paid with card). He told me that the deal doesn’t work with stuffed crust and it would nullify the deal… but the page for the deal literally says otherwise. He told me he would just give it to me but that HE would have to pay for it… what?!
The driver said they called before but I had no missed calls and the fact that instead of cancelling the order or accepting the agreed to price, they tried to charge me more and in cash at the door is unbelievable. I made an agreement with pizza hut to pay a certain cost for items I ordered… this whole thing is ridiculous. The driver shouldn’t be made to pay the cost either, this is on pizza hut and their app!
After he left, I went straight on the app to put all the stuff in the checkout again to prove the price it showed me. It was the exact same. I took screenshots of everything. I am attaching them to this review.
I will be calling pizza hut about this experience tomorrow. Pizza hut showed me a price, I paid it… only pizza hut should be responsible for any mistake in their app, not myself or the driver.
Lastly, I will say this particular pizza hut has always had good and fresh pizza… but this experience was NOT IT.
Food: 5
Service: 1
Raul Benitez
I wish Pizza hut woukd use a foreign people to answer local customers need.. I prefer people in the store directly to it
Atmosphere: 4
Food: 5
Service: 5
Vivian Valentine
Pizza was pretty good!
Food: 5
O'Shay Beamon
We recently ordered pizza for a minor league football team kids pizza had to be at the game by noon so I ordered online Got a call from the Hut confirming my order was correct and it wasn't so got that fixed user error and delivered earlier so I could get to the game on time over and above the kids absolutely loved the pizza Thank you
Kid-friendliness: Children love Pizza Hut are kidding me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Large Pizza, Meat Lovers Pizza
Matt Reily
Nice service, pizza was good?
Atmosphere: 5
Food: 5
Service: 5
Chris
The drink was forgotten so the guy had to go back to the store and come back 30mins later (he was nice about it, but it's still inconvenient), the wings were wet (not sauce-y, but actually wet, like the sauce was watered down), and the pizza wasnt that good. It just didnt have a ton of flavor. It's been a while since we've had Pizza Hut, and will probably be another *long* while before we order again.
Only giving 2 stars cuz the delivery guy was nice and he came back with the drink.
Food: 2
Service: 2
Chris Day
The drink was forgotten so the guy had to go back to the store and come back 30mins later (he was nice about it, but it's still inconvenient), the wings were wet (not sauce-y, but actually wet, like the sauce was watered down), and the pizza wasnt that good. It just didnt have a ton of flavor. It's been a while since we've had Pizza Hut, and will probably be another *long* while before we order again.Only giving 2 stars cuz the delivery guy was nice and he came back with the drink.
Always a great experience The manager at the store Always goes out of his way to make sure orders are correct Definitely one of the Best managers that I that I have encountered at any fast
Atmosphere: 5
Food: 5
Service: 5
Momma Maria
Been getting pizzas from this store for years now, and they have never changed. Always the best pizzas, the best delivery drivers, and the food is just always perfect.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Marinara, Meat Lovers Pizza
bethk
Pizza over 1 hour late, out for delivery over an hour. No pizza. No help from call center. Store answered once and hung up, now not answering. Complete fail from this
Service: 1
Libby Conn
The guy working the pickup counter on Super Bowl Sunday was so nice and friendly. Pizza was good and ready right on time.
Atmosphere: 4
Food: 4
Service: 5
Trent Pittman
Roger and team made it happen! On a slammed cold night he was turning the pizzas out a fast as he could! Appreciate his and his team’s dedication to customer service!
perfect pizza
Atmosphere: 5
Food: 5
Service: 5
We ordered a big New Yorker pizza. We had one before and it was great. This one was as thin as paper and had hardly any toppings on it except for tons of oregano which we did not ask for. There was a buy one, get a coupon for a future free one. One we bought sucked. Why would we want another one now? Pizza Hut needs to get a QA upgrade.
Food: 2
Worker keeps yelling aggressively for no reason.
Atmosphere: 1
Service: 1
I placed an order using a deal on pizza hut’s app. It it for a 3 topping large pizza and breadsticks. I upgraded to stuffed crust and cheese sticks. The total with tip was $27.88. When the driver arrived he told me that I was charged less than I was supposed to be and my total was actually almost $35. He wanted me to give him cash for the rest of the total which I didn’t have (hence why I paid with card). He told me that the deal doesn’t work with stuffed crust and it would nullify the deal… but the page for the deal literally says otherwise. He told me he would just give it to me but that HE would have to pay for it… what?!
The driver said they called before but I had no missed calls and the fact that instead of cancelling the order or accepting the agreed to price, they tried to charge me more and in cash at the door is unbelievable. I made an agreement with pizza hut to pay a certain cost for items I ordered… this whole thing is ridiculous. The driver shouldn’t be made to pay the cost either, this is on pizza hut and their app!
After he left, I went straight on the app to put all the stuff in the checkout again to prove the price it showed me. It was the exact same. I took screenshots of everything. I am attaching them to this review.
I will be calling pizza hut about this experience tomorrow. Pizza hut showed me a price, I paid it… only pizza hut should be responsible for any mistake in their app, not myself or the driver.
Lastly, I will say this particular pizza hut has always had good and fresh pizza… but this experience was NOT IT.
Food: 5
Service: 1
I wish Pizza hut woukd use a foreign people to answer local customers need.. I prefer people in the store directly to it
Atmosphere: 4
Food: 5
Service: 5
Pizza was pretty good!
Food: 5
We recently ordered pizza for a minor league football team kids pizza had to be at the game by noon so I ordered online Got a call from the Hut confirming my order was correct and it wasn't so got that fixed user error and delivered earlier so I could get to the game on time over and above the kids absolutely loved the pizza Thank you
Kid-friendliness: Children love Pizza Hut are kidding me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Large Pizza, Meat Lovers Pizza
Nice service, pizza was good?
Atmosphere: 5
Food: 5
Service: 5
The drink was forgotten so the guy had to go back to the store and come back 30mins later (he was nice about it, but it's still inconvenient), the wings were wet (not sauce-y, but actually wet, like the sauce was watered down), and the pizza wasnt that good. It just didnt have a ton of flavor. It's been a while since we've had Pizza Hut, and will probably be another *long* while before we order again.
Only giving 2 stars cuz the delivery guy was nice and he came back with the drink.
Food: 2
Service: 2
The drink was forgotten so the guy had to go back to the store and come back 30mins later (he was nice about it, but it's still inconvenient), the wings were wet (not sauce-y, but actually wet, like the sauce was watered down), and the pizza wasnt that good. It just didnt have a ton of flavor. It's been a while since we've had Pizza Hut, and will probably be another *long* while before we order again.Only giving 2 stars cuz the delivery guy was nice and he came back with the drink.
Food: 2
Service: 2
Restaurantji Recommends
Always a great experience The manager at the store Always goes out of his way to make sure orders are correct Definitely one of the Best managers that I that I have encountered at any fast
Atmosphere: 5
Food: 5
Service: 5
Been getting pizzas from this store for years now, and they have never changed. Always the best pizzas, the best delivery drivers, and the food is just always perfect.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Marinara, Meat Lovers Pizza
Pizza over 1 hour late, out for delivery over an hour. No pizza. No help from call center. Store answered once and hung up, now not answering. Complete fail from this
Service: 1
The guy working the pickup counter on Super Bowl Sunday was so nice and friendly. Pizza was good and ready right on time.
Atmosphere: 4
Food: 4
Service: 5
Roger and team made it happen! On a slammed cold night he was turning the pizzas out a fast as he could! Appreciate his and his team’s dedication to customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza
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