Not sure of his name, but the Hispanic guy working the drive thru at 11:50pm tonight lied and said his clock showed 12:04am indoors and refused service. Please update your clock properly (if the clock actually shows the incorrect time) or update your hours to reflect when your employees will refuse service because something clearly is inaccurate. Thanks in advance.
Chris Meinen
The guy running the drive thru is great! Great service!
Atmosphere: 5
Food: 5
Service: 5
Lost in Nowhere
The shakes are pretty decent, but the other food options aren't particularly great for the price; the burgers we got were super greasy, and the fries are passable but nothing to write home about. This may be the fault of the electronic kiosks, but it felt like the employees wanted to avoid human interaction if at all possible, so it felt kind of awkward/standoffish when we came in.
Also bitcoin ewww
Atmosphere: 2
Food: 2
Service: 2
cale abbott
Nobody on a register all kiosk pay. Makes you scan a receipt to get ice cream/ water. Over all very cheap of ownership and lacks customer service feel.
Atmosphere: 2
Food: 2
Service: 1
sr Bryant
Always fresh and ao goopd
Pris Nicole
I rarely give negative reviews. I work in customer service and I’m empathetic to anyone working in hospitality.
However, my nearly 70 year old mother dined here yesterday. She brought to the attention of a worker that there was a hair in her food. (She pulled her to the side and whispered so it wouldn’t attract guest). The worker immediately yelled “manager! This is lady is complaining to get her money back!!!” My mother had no intention of getting money back just to get clean fries. The manager came over annoyed and asked what my mom’s problem was. My mom explained the situation and that she was not looking to get money just replace the fries. The manger looks my mother dead in her eyes and with a loud tone states, “ this is black people hair! I’m not black and my workers aren’t black. It’s obviously not ours. “ the shock that came across my mother (who had greyish straight hair and my sister had blonde hair)
The manager seemed annoyed. Avoided her after that and eventually just gave my mom her money without replacing the food.
Horrible experience and unnecessary.
Atmosphere: 1
Food: 1
Service: 1
Aj
The staff are super nice the worker last night gave me free drinks because the person in front of us did not pay the food was amazing it was sooooo good I really do recommend coming here it's soooo good
Atmosphere: 5
Food: 5
Service: 5
Miles Thaing
Fries are awesome deep fry with beef tallow taste better then nextdoor Crap a burger and McPDiddy fries.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Stewart
I had a great experience at Steak 'n Shake! The food was hot, fresh, and full of flavor — exactly what you want from a classic burger joint. The steakburgers were juicy and cooked just right, and the fries were crispy and seasoned well. And you can't leave without trying one of their milkshakes — thick, creamy, and made to order.
What really stood out, though, was the staff. Everyone I interacted with was friendly, attentive, and seemed to genuinely care about the customer experience. They kept the dining area clean and made sure orders were accurate and quick. It's refreshing to see a team that takes pride in their work.
Definitely coming back for more!
Atmosphere: 5
Food: 5
Service: 5
Maryann Galvan
Wow! Must admit i was not expecting this place to be clean but it was! Floors, bathroom, and the booths were clean and happy. Their fries and onion rings are fried in beef tallow which is a plus and their staff was super friendly! Great experience 👍
Food was hot, had great portions and was delicious!!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Wong
sparkling clean. I'm pleased with the easy access for mobility-impaired to park, to enter the building, and to find a good table. Service is fast and friendly. The allergen list is available, 27 pages on the digital ordering screen
Atmosphere: 5
Food: 5
Service: 5
Amanda
Yum 😋 thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Matthew Whittington
Had a delicious butterfingers with sautéed onions including the beef oil fries
Atmosphere: 5
Food: 5
Service: 5
Matthew Hoover
This place is not steak n shake anymore. Its like some sort of futuristic void. No waiters. You just pay at a digital kiosk. You even have to scan a QR code to get your drink. The entire human experience is gone here.
Not sure of his name, but the Hispanic guy working the drive thru at 11:50pm tonight lied and said his clock showed 12:04am indoors and refused service. Please update your clock properly (if the clock actually shows the incorrect time) or update your hours to reflect when your employees will refuse service because something clearly is inaccurate. Thanks in advance.
The guy running the drive thru is great! Great service!
Atmosphere: 5
Food: 5
Service: 5
The shakes are pretty decent, but the other food options aren't particularly great for the price; the burgers we got were super greasy, and the fries are passable but nothing to write home about. This may be the fault of the electronic kiosks, but it felt like the employees wanted to avoid human interaction if at all possible, so it felt kind of awkward/standoffish when we came in.
Also bitcoin ewww
Atmosphere: 2
Food: 2
Service: 2
Nobody on a register all kiosk pay. Makes you scan a receipt to get ice cream/ water. Over all very cheap of ownership and lacks customer service feel.
Atmosphere: 2
Food: 2
Service: 1
Always fresh and ao goopd
I rarely give negative reviews. I work in customer service and I’m empathetic to anyone working in hospitality.
However, my nearly 70 year old mother dined here yesterday. She brought to the attention of a worker that there was a hair in her food. (She pulled her to the side and whispered so it wouldn’t attract guest). The worker immediately yelled “manager! This is lady is complaining to get her money back!!!” My mother had no intention of getting money back just to get clean fries. The manager came over annoyed and asked what my mom’s problem was. My mom explained the situation and that she was not looking to get money just replace the fries. The manger looks my mother dead in her eyes and with a loud tone states, “ this is black people hair! I’m not black and my workers aren’t black. It’s obviously not ours. “ the shock that came across my mother (who had greyish straight hair and my sister had blonde hair)
The manager seemed annoyed. Avoided her after that and eventually just gave my mom her money without replacing the food.
Horrible experience and unnecessary.
Atmosphere: 1
Food: 1
Service: 1
The staff are super nice the worker last night gave me free drinks because the person in front of us did not pay the food was amazing it was sooooo good I really do recommend coming here it's soooo good
Atmosphere: 5
Food: 5
Service: 5
Fries are awesome deep fry with beef tallow taste better then nextdoor Crap a burger and McPDiddy fries.
Atmosphere: 5
Food: 5
Service: 5
I had a great experience at Steak 'n Shake! The food was hot, fresh, and full of flavor — exactly what you want from a classic burger joint. The steakburgers were juicy and cooked just right, and the fries were crispy and seasoned well. And you can't leave without trying one of their milkshakes — thick, creamy, and made to order.
What really stood out, though, was the staff. Everyone I interacted with was friendly, attentive, and seemed to genuinely care about the customer experience. They kept the dining area clean and made sure orders were accurate and quick. It's refreshing to see a team that takes pride in their work.
Definitely coming back for more!
Atmosphere: 5
Food: 5
Service: 5
Wow! Must admit i was not expecting this place to be clean but it was! Floors, bathroom, and the booths were clean and happy. Their fries and onion rings are fried in beef tallow which is a plus and their staff was super friendly! Great experience 👍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was hot, had great portions and was delicious!!
Atmosphere: 5
Food: 5
Service: 5
sparkling clean. I'm pleased with the easy access for mobility-impaired to park, to enter the building, and to find a good table. Service is fast and friendly. The allergen list is available, 27 pages on the digital ordering screen
Atmosphere: 5
Food: 5
Service: 5
Yum 😋 thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Had a delicious butterfingers with sautéed onions including the beef oil fries
Atmosphere: 5
Food: 5
Service: 5
This place is not steak n shake anymore. Its like some sort of futuristic void. No waiters. You just pay at a digital kiosk. You even have to scan a QR code to get your drink. The entire human experience is gone here.
Atmosphere: 1
Food: 1
Service: 1
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