El Pollo Loco

1400 E Belt Line Rd, Richardson
(972) 907-1449

Recent Reviews

Sort by
Hai Truong

Last week I got burned rice and chickens and without the sauces. I give them one more chance today and they forget the sauce. Terrible place. Would not come back again.

Atmosphere: 1

Food: 1

Service: 1

The Apex Beat

Constantly gets my orders wrong and they gave me good food 1 time.

Atmosphere: 1

Food: 2

Service: 1

Kimberly Moore

ABSOLUTE WORST. The ‘man’ that helped us walked away before we could pay, and then sent another worker to our table to get payment. ‘Man’ didn’t ask what type of tortillas we wanted, didn’t give me my cup, asked if it was a medium with my combo, but it was actually a large, and I didn’t receive my chips and salsa/tortillas with my combo. Chicken was dry. Girl behind counter looked high and non responsive. Double chicken Bowl with drink was $14.30 and there was no double anything. This place is a joke.

Atmosphere: 1

Food: 1

Service: 1

Marco Cruz

Suppose to be open At 11 no one in site ….

Service: 1

jiaqi bao

I ordered online and picked up my order at the store. When I walked in, the service staff were very apathetic and didn't communicate with me at all. They just handed me my food. After checking, I realized they had forgotten to include the extra chicken breast I ordered. I went back and asked them for it, but they didn't apologize and still didn't communicate with me. Finally, I got my chicken breast, but when I got home, I discovered they had forgotten my drink, and the broccoli hadn't been washed – it still had dirt on the stems and was already turning yellow... I think there's a reason this store has so many one-star reviews.

Atmosphere: 1

Food: 1

Service: 1

Harold Conner

LAME! The Owner should be embarrassed about having a store run by inept staff! 1 person in line 1 car in the drive thru. I ordered a 4 piece mixed, the lady at the counter tells me it will 20 minutes. And no coleslaw, no wonder it is not busy with service like this the food is probably terrible as well! Be surprising if they stay in business much longer! It is the Owner's fault to have his store run this poorly!!! LAME!

Atmosphere: 1

Food: 1

Service: 1

Erick

I love the horchata from this place and i get it pretty often. The staff is very friendly, the food is also a must try . 10/10

Fred Akin-Nolan

This is the best place to have your Chicken LOCO !
The food is too good it's got to be real LOCO!

Atmosphere: 5

Food: 5

Service: 5

Daniel Garza

Greta service

Atmosphere: 5

Food: 5

Service: 5

Rosa Flores

good food

Atmosphere: 5

Food: 5

Service: 5

Genly Flores

nice service

Atmosphere: 5

Food: 5

Service: 5

johnson c s

Ordered chicken breast and wings meal, size of the chicken is very tiny even breast piece also. Not value for money at all. Side dish salad lettuce was not fresh it looks like 4-5 days old. Nothing outstanding. One time try is only recommend from my side.

Atmosphere: 3

Food: 2

Service: 2

Being Fair

El pollo loco is my favorite restaurant. This location is a great one. Love the food, always fresh and delicious. The employees are very friendly. Thank you for a great fresh nutritional meal and experience.

Atmosphere: 5

Food: 5

Service: 5

Edwin Maltez

Really tasty grilled chicken. I like it

Atmosphere: 5

Food: 5

Service: 5

rey niebla

Ordered a chicken burrito combo turns out the burrito was full of salad and beans but not chicken.
This is Not a good place to have lunch.

Atmosphere: 3

Food: 1

Service: 3

Loading...