Pizza Hut
1602 E Belt Line Rd, Richardson
(972) 783-7000
Recent Reviews
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Trust me, there are multiple pizza places around this store.Choose them way better customer service.
Atmosphere: 1
Food: 1
Service: 1
I was supposed to get a call back for a delivery order with missing items and never got contacted back. I tried calling same day and was on hold for about an hour then went to the chat service. Chat agent was respectful and helpful but this location sucks!
Your own company agent contacted you to help a customer and you don’t respond what the heck?! I want a refund for the missing items
Atmosphere: 1
Food: 1
Service: 1
Waited 25 mins after stated 10 min wait time and never got my pizza. Staff didn’t provide any useful info about the situation
Like eating cardboard with no taste
Atmosphere: 2
Food: 2
Service: 2
This location is the WORST. I ordered BBQ wings with the My Hut Box and this is the nonsense I received. I don’t know if they ran out of sauce, the employees are just flat out lazy or if they pay for BBQ sauce out of their own pocket but this isn’t acceptable at all. Super disappointed
Atmosphere: 1
Food: 1
Service: 1
The pizza here is always good. The agents always make my pizza exactly the way I like it. I have never been disappointed. Fast and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza, Pepperoni Lover's Pizza
i placed an order for delivery took over 50 mins for them to cancel i called the store she told me she called and i had no missed calls.
Food: 1
Service: 1
Ordered deliver, driver showed up missing items from my order. Driver spoke no English tuff to communicate what was wrong took 5 plus minutes. Call the store to say the driver was coming back for my order. The person on the phone said "ya I remember that order it was hot and fresh". It won't be when the driver comes back with it. I sent the order back because it was not complete. Person on the phone said there is nothing they can do the order went out hot and fresh. I just wanted the correct complete order hot and fresh not bits and pieces at a time.
Atmosphere: 1
Food: 1
Service: 1
Called in to place my delivery young lady on the phone was very helpful/ had a lot of patience and super respectful 10/10 would order again from this Pizza Hut.
Vegetarian options: They have a veggie lovers pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Pepperoni Pizza
I ordered online for delivery and it never got delivered to my apartment I was tracking the driver and it said it was coming but his car was never moving and my kids were so hungry.so I kept on calling the store and never picked up it would send me to busy line.I was really mad ? seriously.Plz do something abt this
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
This place looks fine and the pizza looks way more fresh than other local Pizza Hut! Please ignore the other reviews and give this place a try!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breaded Boneless Wings
Manager at this location is very rude and ill-mannered. We placed an order which they messed up and was not able to fix it. Since I used my points to place an order, I couldn't do anything. Just try to stay away from this location. Manger have no etiquette to speak to the customers.
Service: 1
HORRIBLE experience and never again. Pizza delivery from the restaurant- not from Uber etc - never showed up and the manager told me it was not his problem and hung up on me.
Atmosphere: 1
Food: 4
Service: 1
I don’t know why people are lying about the food??. Everything tasted good and looked good. People talk to talk order!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered online and never got my order or even let known it wasn’t going to arrive just got an estimated time that wasn’t even
Service: 1
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