I placed my order ar 5:40 on a Monday only to receive it at 6:50. When I placed the order the expected time was 20- 30 min. You can see in my photo that it is still showed preparing 30 min after it was scheduled to be delivered. I had called the store to see if there was an issue, and was met with an indifferent employee stating that they only had one delivery driver. Unfortunately on top of this, the chicken was rubbery, and the pizza had absorbed the flavor of cardboard. Its a shame, Pizza Hut used to have the best pizza, and maybe they still do, but don't expect that from this location. I should further explain this is not the first issue I have had at this location with quality, but it will probably be the last.
Atmosphere: 1
Food: 2
Service: 1
Jeremi Gracy
DIRTY IS ALL IM SAYING
Atmosphere: 1
Food: 3
Service: 2
Yari Pérez cedeño
If you could give -0 to the service was perfect, horrible service, calls answer you and they leave you talking only with the online call and the complaint s of the service I will put them directly with the manager today 11/11/25 at 6:04pm , attended by a white-skinned girl who speaks English and Spanish.
Service: 1
Racquel Dawn
I placed my order and the delivery quote time was 7:41 pm - 7:49 pm. I checked the status of my order and it said “delivered at 7:37 pm, dig in” at this time it was 7:42 pm. I checked and there was no order. Since the latest was noted 7:49 pm, I waited until 7:50-7:55 pm to call to check the status, as my order was marked delivered at 7:37 pm. I called and was met with an unprofessional worker. She asked if it was delivery or carry out, and I expressed I placed an order for delivery and it was marked as delivered at 7:37 pm, but I have no order. She immediately responded with “it’s on its way”. No questions on who she was speaking with or confirming the order and address. So I said “do you know where it’s going?” And she asked if she could place me on hold. I was on hold and she never came back. I ended up hanging up as I saw the delivery driver parked at 8:02 pm, delivering my pizza at 8:04 pm, that was marked as delivered at 7:37 pm. This overall experience was disappointing and it’s becoming more common to have such poor experiences with this company as a whole. Previous orders from this location has been delivered with the most unprofessional workers. It really just puts a bad taste in your mouth, because customer service is not what it used to be. Workers have no care in the world for the service provided. If you’re running behind, I understand. Communication is key. But to mark things as delivered to hit numbers, when you’re not, is crazy.
Atmosphere: 1
Food: 4
Service: 1
lionel galvan
45 mins to make a pizza melt. Ridiculous. Had to wait almost 30 mins at restaurant for it. Then the lady tried to short me by not giving me my 1.29 Parmesan cheese.
Atmosphere: 1
Food: 1
Service: 1
Kenneth T
I placed an order for 2 flatz pizzas to try online. I went in to pick up and sat there to wait. My order was ready for 5 min and the cashier nowhere to be found. The other workers was out back smoking. My pizzas were cold when I got home and it was barely any cheese and toppings on it. I ate the supreme flatz already then just was so unhappy, I took a picture to make this review.
Atmosphere: 3
Food: 1
Service: 1
Marilyn Jonez
Ordered pizza. Very disappointed. It was supposed to have pepperoni, pork, and beef included. Very little beef and pork. I noted this at pickup. I was told that it was “mixed in”…Not! I would be pressed to say we got more than two ounces of these meats on the pizza. No bueno for the cost of the pizza. Will not do again.
Food: 2
Service: 2
Randy Williams
Ordered a tavern pizza, they sent me whatever they had (not a tavern pizza), then told me to check the receipt. Made a very specific order now all of a sudden I can't view it in the app. Hmmm. Just because you give me a receipt to say you gave me the wrong order doesn't mean you're not wrong for giving me the wrong order.
Anonymous Anonymous
The food is only as good as the person following the restaurants recipes by the book. The issue here is the accuracy, consistency, temperature and delivery of the comestibles. The ladies here do their best I’m sure but they are not getting these things right. Cheers.
Atmosphere: 2
Food: 3
Service: 2
Eva Garcia
Worst experience ever!!! The manager Elizabeth Is unprofessional and laughed at the fact the food was delivered cold and OPENED so I sent it back. No refund or remake was offered, they used DoorDash and the person did not speak English and took the food back. I had to leave work to come get my order redone since they had me on hold for 20 minutes and then they didn’t even apologize for their wrong doing! Go to ANY other pizza place, Pizza Hut is the worst!!!!
I like the pizza but not making food without gloves I didn’t like that
Shenika Leshea
This location caught my continued weekly business because, I placed an order online and when I got there my order was ready on time. Cool! The young man gave me my total and I paid for it. After I paid he said, we didn't have the crust you wanted so we did handtossed. I absolutely dislike handtossed. I asked him why didn't he call me when he discovered they didn't have what I ordered. He apologized, refunded my money and allowed me to keep the pizza. That was EXCELLENT customer service. He recognized the issue and fixed it immediately. No yelling, no disregard for my issue, no attitude. There is a location 2 minutes from my house, but I would rather drive the extra 5 because of him. I hate that I forgot his name, but he is there every Wednesday.
Atmosphere: 5
Food: 5
Service: 5
Dayra Y.
Allen provided really good service! Best service i’ve received compared to any other pizza huts i’ve been to.
Atmosphere: 5
Food: 5
Service: 5
Daniel Städeli
We ordered a pick-up from Pizza Max, as there’s no dine-in option — it’s strictly takeout. Our order took about 15 minutes to be ready. We got a special deal: a large pepperoni pizza with cheese tippers around the crust and three sauces for $13.99 plus tax. It was delicious and a great deal, easily feeding three people. I’m usually not a big Pizza Hut fan, but I would definitely come back here for a quick, last-minute meal. Good value and tasty!
Atmosphere: 4
Food: 5
Service: 4
Life of a great wife Boyd
Alan was great and very accommodating!! Thanks Alan!
I placed my order ar 5:40 on a Monday only to receive it at 6:50. When I placed the order the expected time was 20- 30 min. You can see in my photo that it is still showed preparing 30 min after it was scheduled to be delivered. I had called the store to see if there was an issue, and was met with an indifferent employee stating that they only had one delivery driver. Unfortunately on top of this, the chicken was rubbery, and the pizza had absorbed the flavor of cardboard. Its a shame, Pizza Hut used to have the best pizza, and maybe they still do, but don't expect that from this location. I should further explain this is not the first issue I have had at this location with quality, but it will probably be the last.
Atmosphere: 1
Food: 2
Service: 1
DIRTY IS ALL IM SAYING
Atmosphere: 1
Food: 3
Service: 2
If you could give -0 to the service was perfect, horrible service, calls answer you and they leave you talking only with the online call and the complaint s of the service I will put them directly with the manager today 11/11/25 at 6:04pm , attended by a white-skinned girl who speaks English and Spanish.
Service: 1
I placed my order and the delivery quote time was 7:41 pm - 7:49 pm. I checked the status of my order and it said “delivered at 7:37 pm, dig in” at this time it was 7:42 pm. I checked and there was no order. Since the latest was noted 7:49 pm, I waited until 7:50-7:55 pm to call to check the status, as my order was marked delivered at 7:37 pm. I called and was met with an unprofessional worker. She asked if it was delivery or carry out, and I expressed I placed an order for delivery and it was marked as delivered at 7:37 pm, but I have no order. She immediately responded with “it’s on its way”. No questions on who she was speaking with or confirming the order and address. So I said “do you know where it’s going?” And she asked if she could place me on hold. I was on hold and she never came back. I ended up hanging up as I saw the delivery driver parked at 8:02 pm, delivering my pizza at 8:04 pm, that was marked as delivered at 7:37 pm. This overall experience was disappointing and it’s becoming more common to have such poor experiences with this company as a whole. Previous orders from this location has been delivered with the most unprofessional workers. It really just puts a bad taste in your mouth, because customer service is not what it used to be. Workers have no care in the world for the service provided. If you’re running behind, I understand. Communication is key. But to mark things as delivered to hit numbers, when you’re not, is crazy.
Atmosphere: 1
Food: 4
Service: 1
45 mins to make a pizza melt. Ridiculous. Had to wait almost 30 mins at restaurant for it. Then the lady tried to short me by not giving me my 1.29 Parmesan cheese.
Atmosphere: 1
Food: 1
Service: 1
I placed an order for 2 flatz pizzas to try online. I went in to pick up and sat there to wait. My order was ready for 5 min and the cashier nowhere to be found. The other workers was out back smoking. My pizzas were cold when I got home and it was barely any cheese and toppings on it. I ate the supreme flatz already then just was so unhappy, I took a picture to make this review.
Atmosphere: 3
Food: 1
Service: 1
Ordered pizza. Very disappointed. It was supposed to have pepperoni, pork, and beef included. Very little beef and pork. I noted this at pickup. I was told that it was “mixed in”…Not! I would be pressed to say we got more than two ounces of these meats on the pizza. No bueno for the cost of the pizza. Will not do again.
Food: 2
Service: 2
Ordered a tavern pizza, they sent me whatever they had (not a tavern pizza), then told me to check the receipt. Made a very specific order now all of a sudden I can't view it in the app. Hmmm. Just because you give me a receipt to say you gave me the wrong order doesn't mean you're not wrong for giving me the wrong order.
The food is only as good as the person following the restaurants recipes by the book. The issue here is the accuracy, consistency, temperature and delivery of the comestibles. The ladies here do their best I’m sure but they are not getting these things right. Cheers.
Atmosphere: 2
Food: 3
Service: 2
Worst experience ever!!! The manager Elizabeth Is unprofessional and laughed at the fact the food was delivered cold and OPENED so I sent it back. No refund or remake was offered, they used DoorDash and the person did not speak English and took the food back. I had to leave work to come get my order redone since they had me on hold for 20 minutes and then they didn’t even apologize for their wrong doing! Go to ANY other pizza place, Pizza Hut is the worst!!!!
Atmosphere: 1
Service: 1
Restaurantji Recommends
I like the pizza but not making food without gloves I didn’t like that
This location caught my continued weekly business because, I placed an order online and when I got there my order was ready on time. Cool! The young man gave me my total and I paid for it. After I paid he said, we didn't have the crust you wanted so we did handtossed. I absolutely dislike handtossed. I asked him why didn't he call me when he discovered they didn't have what I ordered. He apologized, refunded my money and allowed me to keep the pizza. That was EXCELLENT customer service. He recognized the issue and fixed it immediately. No yelling, no disregard for my issue, no attitude. There is a location 2 minutes from my house, but I would rather drive the extra 5 because of him. I hate that I forgot his name, but he is there every Wednesday.
Atmosphere: 5
Food: 5
Service: 5
Allen provided really good service! Best service i’ve received compared to any other pizza huts i’ve been to.
Atmosphere: 5
Food: 5
Service: 5
We ordered a pick-up from Pizza Max, as there’s no dine-in option — it’s strictly takeout. Our order took about 15 minutes to be ready. We got a special deal: a large pepperoni pizza with cheese tippers around the crust and three sauces for $13.99 plus tax. It was delicious and a great deal, easily feeding three people. I’m usually not a big Pizza Hut fan, but I would definitely come back here for a quick, last-minute meal. Good value and tasty!
Atmosphere: 4
Food: 5
Service: 4
Alan was great and very accommodating!! Thanks Alan!
Atmosphere: 4
Food: 4
Service: 5
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