Popeyes Louisiana Kitchen

1445 E Belt Line Rd, Richardson
(682) 282-6766

Recent Reviews

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Pastor Dorothy Smith Wilson

Always good and hot. Don't like the Biscuit receipt but that's because I'm a 3rd generation Biscuit Maker.??⚘️

Atmosphere: 5

Food: 5

Service: 5

Jacqi Lathers

The entire staff at this location needs customer service training ASAP! Just rude for no reason. Food is hit or miss, store clean but staff needs to do better!

Atmosphere: 3

Food: 4

Service: 1

Daniel Garcia

I just got popeyes, ordered a #3 combo with fries. Than i said i wanted an other order of fries. I got my combo n no extra fries. and charged me for the other side of fries.

Ryan Vaughn

Parking: Front and side not a whole lot of spaces.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cinnamon Apple Pie, Popeyes Apple Pie, Popeyes Chicken Sandwiches, Popeyes Bone-In Wings, Popeyes Strawberry Biscuits, Signature Chicken Combo, 24 Popeyes Wings, Popeyes Golden BBQ Chicken Sandwich, Fried Chicken, 6 Spicy Bone-In Wings Combo

Jessica Wells

I have been to this location 3 times & each time I experienced the same bad & rude service. I ordered mac & cheese and could tell by the appearance it was old. I returned it & asked for a different side. Which was given to me, but I was charged extra for the mac & cheese and when I requested a refund for the difference I was charged the drive thru worker sighed, refused to refund me & instead asked me if I wanted an apple instead. Apparently wanting my $1.00 was too much to ask. That was my 3rd visit here. The first time I visited this location I was in the drive thru & I asked for fresh food. After I paid I was told to pull forward to wait on my food. I pulled forward & sat in the parking lot for 15 minutes & no one still brought my food out. I pulled back around to the drive thru window & explained I had been sitting for 15 minutes. She rudely handed me my food & abruptly closed the window, without offering an apology. The women that work the drive thru window are extremely rude, lack basic customer service skills & do not have general human dignity.

Atmosphere: 1

Food: 1

Service: 1

Fairly Lasseiz

I had an excellent experience at this Popeyes location, thanks to the amazing service from the team. There was a slight mix-up with my order, but the manager and her staff went above and beyond to make it right. The manager was incredibly apologetic and even offered a free 12-piece order to compensate for the mistake. The entire team was friendly, efficient, and committed to ensuring I left satisfied. Great customer service and delicious food—I’ll definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Popeyes Chicken Sandwiches, New Honey Lemon Pepper Wings, Boneless Wing Combo, 24 Popeyes Wings, New Popeyes Boneless Wings

Autumn September

I am from NOLA and this was the best Popeyes I have been to! This is better than the ones in New Orleans!

Atmosphere: 5

Food: 5

Service: 5

vanessa rivera

Popeyes chicken is goated

Atmosphere: 5

Food: 5

Service: 5

Steve Evans

Food is always fresh, and the staff is always friendly and helpful

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Popeyes Chicken Sandwiches

Della Faye

I ordered 6 pc boneless wings and they were about the size of a quarter. Staff was offended when I gave back the wings and asked them to refund the cost for the wings. They stated they couldn't refund my money bcuz I ordered through the App.
I am disappointed in this Popeyes location.

Food: 1

Service: 1

Scureena Chy

Manager was very rude and impatient, not an example to show infront of staff, if you hate your job go look elsewhere to work if you're not happy or stay home if your

Service: 1

Richard Lindsay

If I could give zero stars I would the manger was very rude she had a customer infront of me after she finished with her she acted like I was not standing there then proceeded to count the to draws in front then the drive thru after standing there for 10 min she
finally had somebody helped me I understand that people have life going on but this was totally wrong

Service: 1

A.G.

This location is a hit or miss. Today, I went through the drive thru to purchase a five piece chicken meal. The pieces looked like they’ve been sitting for a while and overcooked. I also received a tiny wing, which isn’t a “piece” at all. I was at the same location maybe a couple weeks ago and the food was so fresh! Make sure you look at your food and ask for fresh chicken and decent sized pieces each time.

Atmosphere: 3

Food: 2

Service: 3

Classic Googler

Fresh and hot but they gave me someone else’s order in the drive through. I came back around and they apologized, took back the wrong order, and gave me the right order. I had ordered and paid for 1 spicy breast but they ended up giving me a 2nd spicy breast in the box for free. Maybe a mistake, maybe an apology, hard to tell.

Food: 5

Service: 4

Poovalagan Jagadeeswaran

Food taste was good, We need to inform the people to make it wet with sauces but they are denying and demanding to pay more money but nothing was listed like that in the menu. Only Drive through is open till 11 PM, Lobby or pickup is allowed till 10PM only. Please plan accordingly

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: 24 Popeyes Wings

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