Ordered through the drive thru, excellent customer service from Izzy!
Service: 5
Joy Han
Adel wasted my 20 minutes because she forgot my order, even though there were NO customers waiting for their drinks. No apologies were given by her. She better review her customer service training.
Atmosphere: 2
Food: 2
Service: 1
Amirali
Perfect
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites, Espresso Roast
Jim Kepler
I've been to this location over 300 times since 2020. In 2023 I earned over 5,200 Starbucks Rewards points, almost all at this store. The baristas usually are the best with accurate, timely order taking and order fulfillment, but not today. Today they took over 20 minutes to prepare my tall blonde coffee and a plain bagel toasted with cream cheese. By time I received my bagel, it was toasted, but cold. Yes, they said sorry for taking so long. Today's a rainy day with the drive through line wrapped around the building but inside the store had half the tables empty. It's frustrating when you see multiple walk-in customer orders filled after yours. The young man on the oven was slow and seemed overwhelmed on a moderately busy morning. He seemed to be working in batches - doing three to six and letting them sit on the counter until he had a handful ready before moving them to the pickup point. To me, it seemed like he heated the food and let it sit long enough to get cold before serving. Guess he just had a bad day and he left a bad impression. Other coffeeshop options exist and if this continues. The competition will get the thousands of dollars I spend per year at Starbucks. Brand loyalty doesn't have to have world-class service but does need to deliver at least average service with the order served in a timely manner. Sigh.
Atmosphere: 3
Food: 1
Service: 2
Suryanarayanan Ranganathan
As always take too long to service.... cannot go there if you are in hurry.....food and coffee is great..staff are courteous and
I really enjoy this Starbucks. I first stumbled upon it when I placed a curbside Starbucks Target order with the item I was picking up, and Target was out of the item so they didn’t fulfill it at all ? I found this one and they took care of me and made sure I was very satisfied. I have some other Starbucks that are a little closer to where I live, but this store really goes above and beyond.Dietary restrictions: Lactose Intolerant- they accommodated me well with it
Atmosphere: 5
Food: 5
Service: 5
Victor Vela
very good good clean
Atmosphere: 5
Food: 5
Service: 5
Tina Martinez
Wonderful experience, store has gone downhill since their previous manager but staff here are great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites
Big Poppa
Amazing store, all great staff. Also writing this review to defend my favorite store. User @BearLookout apparently has had a bad experience yet it is only their perspective. I was there that day sitting down in the lobby and her story is completely not true. The store was busy and of course more people equals longer wait times but apparently that doesn't connect into their small brains. These batistas are amazing people to talk and converse with. They're not racist against ANYONE and this rude Bear Lookout is trying to use a "victim card" of being hispanic against them. She and her mother are the racist ones thinking this location would prioritize white people. I hope the manager and district manager see this and push her review aside. I also hope Bear Lookout sees this too and learn how to be patient when businesses are busy. They also need to be humbled and taught a lesson to not be racist. She was the one yelling at the workers to begin with and escalated the situation. Shame on her and her family for ruining Christmas day all on their own.
The worse experience my mom and i had on Christmas day! First they gave my mom the wrong coffee. She asked for a tall latte and she got regular coffee. She went back to the counter with the same guy who failed to give us a receipt. Mom procedure to go to the other side of the counter and wait extra time for her latte, in the meantime we were waiting for the breakfast sandwiches, and scones. Finally she got her coffee but no sandwiches. More time went by and the guy who ring us up was dispatching other customers that arrived after us. I got up to find out why it was taking so long. As i approached the counter, another guy had arrived to put order on late orders. As i was going to find out what happened, this child of a girl jumped all over my case, defensively, telling me that the guy was doing the best he could! No, he didn't. That she didn't like to be treated that way! What way, she was never invited to the conversation!!"""""Then like a BULLY THE SAME GUY WHO FAILED TO GIVE US THE REST OF OUR ORDER""CAME AROUND THE COUNTER, ASKED MY NAME, AND PROCEEDED TO TELL ME THAT IF I DON'T LIKE IT TO LEAVE!! "" We were discriminated against for being Hispanic as we were talking Spanish as we chose what to eat, and order...All other Americans there were served first even if they came after Us. We spent around $135.00. We should have gone back to the first Starbucks we stopped. This place was not our place to eat breakfast!! La Madeleine was closed.I don't appreciate being treated like that by a bully! Nor my Mom for waiting more than half hour for our breakfast.There's no excuse for letting us wait that long without any explanation, and on top for their incompetence. Just because they have a union, and they can't be fired. It doesn't mean they have the right to treat people like this! What kind of training are they receiving from Starbucks?? Never again in this place for sure! Here are the pictures of the people. The child is close to the front counter, the guy by the end of the pastry counter.
Atmosphere: 1
Food: 5
Service: 1
Kirstin Webb
I love this location. I even changed my commute to work just so I can visit this Starbucks over others that are more convenient. The staff and managers are all wonderful. And the espresso is consistent and just right.
Atmosphere: 5
Food: 5
Service: 5
Lia F.
Starbucks is always great! I bought a Pumpkin Spice Latte for my daughter, who works from home, and a Caramel Frappuccino for me. Haha…I forgot to get a straw for my Frappuccino, but the Target we were heading to had a small Starbucks inside, so I grabbed a straw there. Slurp, slurp!Parking: Out front. This Starbucks HAS a drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Moayad Alomari
The cashier over charged us we have got two cold brew coffee under on veteran day which spouse be free and I got 12 hot regular coffee .. so he charged me 5.10 for that and gave me hot coffee 8 oz .. which is the whole thing should cost us only 12 oz hot coffee price which is 2.87$ .. I always get it on that price
Rajrajeshwari G S
Great experience. Understood my customisations very
Ordered through the drive thru, excellent customer service from Izzy!
Service: 5
Adel wasted my 20 minutes because she forgot my order, even though there were NO customers waiting for their drinks. No apologies were given by her. She better review her customer service training.
Atmosphere: 2
Food: 2
Service: 1
Perfect
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites, Espresso Roast
I've been to this location over 300 times since 2020. In 2023 I earned over 5,200 Starbucks Rewards points, almost all at this store. The baristas usually are the best with accurate, timely order taking and order fulfillment, but not today. Today they took over 20 minutes to prepare my tall blonde coffee and a plain bagel toasted with cream cheese. By time I received my bagel, it was toasted, but cold. Yes, they said sorry for taking so long. Today's a rainy day with the drive through line wrapped around the building but inside the store had half the tables empty. It's frustrating when you see multiple walk-in customer orders filled after yours. The young man on the oven was slow and seemed overwhelmed on a moderately busy morning. He seemed to be working in batches - doing three to six and letting them sit on the counter until he had a handful ready before moving them to the pickup point. To me, it seemed like he heated the food and let it sit long enough to get cold before serving. Guess he just had a bad day and he left a bad impression. Other coffeeshop options exist and if this continues. The competition will get the thousands of dollars I spend per year at Starbucks. Brand loyalty doesn't have to have world-class service but does need to deliver at least average service with the order served in a timely manner. Sigh.
Atmosphere: 3
Food: 1
Service: 2
As always take too long to service.... cannot go there if you are in hurry.....food and coffee is great..staff are courteous and
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Impossible Breakfast Sandwich, Vanilla Biscotti with Almonds, Blueberry Muffin
I really enjoy this Starbucks. I first stumbled upon it when I placed a curbside Starbucks Target order with the item I was picking up, and Target was out of the item so they didn’t fulfill it at all ? I found this one and they took care of me and made sure I was very satisfied. I have some other Starbucks that are a little closer to where I live, but this store really goes above and beyond.Dietary restrictions: Lactose Intolerant- they accommodated me well with it
Atmosphere: 5
Food: 5
Service: 5
very good good clean
Atmosphere: 5
Food: 5
Service: 5
Wonderful experience, store has gone downhill since their previous manager but staff here are great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites
Amazing store, all great staff. Also writing this review to defend my favorite store. User @BearLookout apparently has had a bad experience yet it is only their perspective. I was there that day sitting down in the lobby and her story is completely not true. The store was busy and of course more people equals longer wait times but apparently that doesn't connect into their small brains. These batistas are amazing people to talk and converse with. They're not racist against ANYONE and this rude Bear Lookout is trying to use a "victim card" of being hispanic against them. She and her mother are the racist ones thinking this location would prioritize white people. I hope the manager and district manager see this and push her review aside. I also hope Bear Lookout sees this too and learn how to be patient when businesses are busy. They also need to be humbled and taught a lesson to not be racist. She was the one yelling at the workers to begin with and escalated the situation. Shame on her and her family for ruining Christmas day all on their own.
Atmosphere: 5
Food: 5
Service: 5
Bathroom doors don’t lock properly.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
The worse experience my mom and i had on Christmas day! First they gave my mom the wrong coffee. She asked for a tall latte and she got regular coffee. She went back to the counter with the same guy who failed to give us a receipt. Mom procedure to go to the other side of the counter and wait extra time for her latte, in the meantime we were waiting for the breakfast sandwiches, and scones. Finally she got her coffee but no sandwiches. More time went by and the guy who ring us up was dispatching other customers that arrived after us. I got up to find out why it was taking so long. As i approached the counter, another guy had arrived to put order on late orders. As i was going to find out what happened, this child of a girl jumped all over my case, defensively, telling me that the guy was doing the best he could! No, he didn't. That she didn't like to be treated that way! What way, she was never invited to the conversation!!"""""Then like a BULLY THE SAME GUY WHO FAILED TO GIVE US THE REST OF OUR ORDER""CAME AROUND THE COUNTER, ASKED MY NAME, AND PROCEEDED TO TELL ME THAT IF I DON'T LIKE IT TO LEAVE!! "" We were discriminated against for being Hispanic as we were talking Spanish as we chose what to eat, and order...All other Americans there were served first even if they came after Us. We spent around $135.00. We should have gone back to the first Starbucks we stopped. This place was not our place to eat breakfast!! La Madeleine was closed.I don't appreciate being treated like that by a bully! Nor my Mom for waiting more than half hour for our breakfast.There's no excuse for letting us wait that long without any explanation, and on top for their incompetence. Just because they have a union, and they can't be fired. It doesn't mean they have the right to treat people like this! What kind of training are they receiving from Starbucks?? Never again in this place for sure! Here are the pictures of the people. The child is close to the front counter, the guy by the end of the pastry counter.
Atmosphere: 1
Food: 5
Service: 1
I love this location. I even changed my commute to work just so I can visit this Starbucks over others that are more convenient. The staff and managers are all wonderful. And the espresso is consistent and just right.
Atmosphere: 5
Food: 5
Service: 5
Starbucks is always great! I bought a Pumpkin Spice Latte for my daughter, who works from home, and a Caramel Frappuccino for me. Haha…I forgot to get a straw for my Frappuccino, but the Target we were heading to had a small Starbucks inside, so I grabbed a straw there. Slurp, slurp!Parking: Out front. This Starbucks HAS a drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
The cashier over charged us we have got two cold brew coffee under on veteran day which spouse be free and I got 12 hot regular coffee .. so he charged me 5.10 for that and gave me hot coffee 8 oz .. which is the whole thing should cost us only 12 oz hot coffee price which is 2.87$ .. I always get it on that price
Great experience. Understood my customisations very
Atmosphere: 4
Service: 5
Recommended dishes: Frappuccino