Russo's New York Pizzeria & Italian Restaurant,Katy
5530 W Grand Pkwy S Suite 200, Katy
(281) 239-6336
Recent Reviews
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Me enacts este restaurante es uno de mi favorites La Comida es divina
I was delighted with the place, the attention and of course the food; everything more than delicious! Highly recommended 10/10✨️
Atmosphere: 5
Food: 5
Service: 5
Daniela yero without a doubt
I was delighted with the place, the service is the best, the pizza ? I loved it, I would definitely return without thinking about it, and the pasta is definitely everything is a delight
Atmosphere: 5
Food: 5
Service: 5
The pizzas are very delicious and the attention is very special.
Atmosphere: 5
Food: 5
Service: 5
Beautiful place with delicious pasta ❤️
Atmosphere: 5
Food: 5
Service: 5
I recently visited your [5530 West Grand Parkway South, Ste 200, katy, TX
77406] (Russo’s Pizza) to order a large pizza, but unfortunately, my experience was disappointing. Unlike previous visits to other locations where I enjoyed flavorful and high-quality pizza, this time, the pizza lacked any taste.
Additionally, the customer service I encountered was subpar. The front staff seemed unprofessional, not taking the time to listen to my concerns. I wanted to address the issue with the pizza, but overhearing the employee complain about customers who return food or request refunds discouraged me from doing so.
Your pizzas are usually fantastic, which is why this experience was surprising and unfortunate. I hope this feedback can help improve the quality and service at this specific location, as I believe this does not reflect the high standards typically associated with your brand.
Thank you for your attention to this matter.
The best pizzas and Daniela's special service
Atmosphere: 5
Food: 5
Service: 5
Brought my two sons to grab some Pizza while Mom was getting her nails done. Food and service were great. Experience was positive until my son asked if Blippi was on the TV... sadly it was a drag show. Please have something appropriate for all audiences on the TV.
Kid-friendliness: ...drag show on the TV :(
Atmosphere: 4
Food: 5
Service: 5
Great service by Daniela! ???
Atmosphere: 5
Food: 5
Service: 5
The food was great and the service incredible.
Daniella was very attentive
We were really surprised by this beautiful restaurant
We will return
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I accidentally placed an order at the wrong location on GrandParkway South. I went to the one in New Caney thinking that is where my order was placed and the clerk quickly realized it was the other one. We called to ask for a refund and the owner had the worst attitude towards me as well as the New Caney manager that was trying to help me. This woman refused to cancel and refund the money I paid. I pleaded with and the manager even tried to talk to her to let her know it was an honest mistake. She even had the audacity to tell the manager that don’t call back she is busy and hung up. I have never experienced such mean and unprofessional service from anywhere I’ve ordered or eaten at. I’m in disbelief. I do not recommend any going to a place where even the manager is not caring or polite. I will never order from or visit that location! Unbelievable.
The place is nice service is outstanding I love coming here for the desserts
Atmosphere: 5
Food: 5
Service: 5
It was a great time here. The food is amazing, and the service is phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Very good service by Daniela !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan
Food and Jenna was fantastic. I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
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