Had an amazing lunch experience at this location. Edgar, at the front counter, was extremely polite and attentive with our order and special requests. We will be back at this location for sure. The place is extremely clean as well!
Atmosphere: 5
Food: 5
Service: 5
cielo quiroz
can’t compare to any other chicken has a unique flavor ! staff very friendly and nice only bad thing is that I had to wait like 20 min for my dine in order and I was in my 40 min lunch break, it can be because they take the time to fully fry the chicken so that’s great .
Edgar R.
Urban Bird Hot Chicken's Richmond location is a hidden gem! The management's attention to detail and proactive approach truly shine here. From the moment you walk in, you're greeted with top-notch service from the cashier. This level of attentiveness sets the tone for a fantastic dining experience. If you're in Richmond and craving delicious hot chicken, Urban Bird is the place to be!
zainab khan
Family fav!
Atmosphere: 4
Food: 5
Service: 4
ghulam Ali
best hot chicken place I ever went to.
Atmosphere: 5
Food: 5
Service: 5
Justin Nguyen
Amazing, strongly
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Urban Fries, Half Order of Urban Fries, Chicken Sandwich, Nashville Mac
yvette garcia
I guess I've been hiding under a rock. I always see this place but never stopped by to see what it was about. I visited this place today for today and it was great! The chicken and waffles was really good and the sandwich I got with the fries was spot on. Definitely recommend, you won't be disappointed.
The best shakes. Rich creamy ice cream. For $6 you'd think they'd be bigger. But still the best.
Atmosphere: 5
Food: 5
Service: 5
Mageliaa CRIP
It was a great experience with the food, really spicy and flavorful. I recommend trying the urban fires, it has everything on it and will get you fullLove this place!!!!!
Payton Hipp you are the man! I've been in sales, marketing, customer service, management as well as ownership for almost 20yrs, and this guy is the definition of above and beyond. A great face for anyone's company. This guy needs his own
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Urban Fries
Sandra F.
Racist workers cooking food!!!! Choose who ticket order they will fix. This was my second time going through this with this location ONLY! I waited 35 minutes while others whom came and placed orders AFTER me at the counter were given their food. Once I asked how much longer I was told 30 more min. Which in the process of that very moment a customer was handed their food who ordered 5 ppl behind me. Point proven!! Staff continued to stated that Uber eats gets their food differently which I totally understand and my issue was not about that. I literally sat and watched them ignore my ticket and choose who they wanted to cook for. I know it sounds crazy but it's my experience. Also the guy who works behind counter cooking the food will look up at me several times "eye contact" as if he's observing my patience!! Totally unacceptable!!! I will never go back here. Lastly a family and one other customer did observe this as well. The family ended up leaving before placing their order and the nice lady who came after me and got her food looked at me like...and shook her head in disbelief. We gave each other a smile as she walked out. But just knowing i wasn't the only one noticing it made me feel validated. Do better at this location all other establishments are wonderful and amazing customer service. Can't believe you all. Sad!!!!
Abby Vacek
Great employees, clean restaurant and fast service! Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffle, Urban Fries
Yorman Torrez
Excellent food, excellent staff and good
Atmosphere: 5
Food: 5
Service: 5
Glenn Haley
Stopped by for lunch, great food & friendly service.
Had an amazing lunch experience at this location. Edgar, at the front counter, was extremely polite and attentive with our order and special requests. We will be back at this location for sure. The place is extremely clean as well!
Atmosphere: 5
Food: 5
Service: 5
can’t compare to any other chicken has a unique flavor ! staff very friendly and nice only bad thing is that I had to wait like 20 min for my dine in order and I was in my 40 min lunch break, it can be because they take the time to fully fry the chicken so that’s great .
Urban Bird Hot Chicken's Richmond location is a hidden gem! The management's attention to detail and proactive approach truly shine here. From the moment you walk in, you're greeted with top-notch service from the cashier. This level of attentiveness sets the tone for a fantastic dining experience. If you're in Richmond and craving delicious hot chicken, Urban Bird is the place to be!
Family fav!
Atmosphere: 4
Food: 5
Service: 4
best hot chicken place I ever went to.
Atmosphere: 5
Food: 5
Service: 5
Amazing, strongly
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Urban Fries, Half Order of Urban Fries, Chicken Sandwich, Nashville Mac
I guess I've been hiding under a rock. I always see this place but never stopped by to see what it was about. I visited this place today for today and it was great! The chicken and waffles was really good and the sandwich I got with the fries was spot on. Definitely recommend, you won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffle, Urban Fries, Chicken Sandwich
The best shakes. Rich creamy ice cream. For $6 you'd think they'd be bigger. But still the best.
Atmosphere: 5
Food: 5
Service: 5
It was a great experience with the food, really spicy and flavorful. I recommend trying the urban fires, it has everything on it and will get you fullLove this place!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Order of Urban Fries
Best costumer service food is so good must
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Payton Hipp you are the man! I've been in sales, marketing, customer service, management as well as ownership for almost 20yrs, and this guy is the definition of above and beyond. A great face for anyone's company. This guy needs his own
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Urban Fries
Racist workers cooking food!!!! Choose who ticket order they will fix. This was my second time going through this with this location ONLY! I waited 35 minutes while others whom came and placed orders AFTER me at the counter were given their food. Once I asked how much longer I was told 30 more min. Which in the process of that very moment a customer was handed their food who ordered 5 ppl behind me. Point proven!! Staff continued to stated that Uber eats gets their food differently which I totally understand and my issue was not about that. I literally sat and watched them ignore my ticket and choose who they wanted to cook for. I know it sounds crazy but it's my experience. Also the guy who works behind counter cooking the food will look up at me several times "eye contact" as if he's observing my patience!! Totally unacceptable!!! I will never go back here. Lastly a family and one other customer did observe this as well. The family ended up leaving before placing their order and the nice lady who came after me and got her food looked at me like...and shook her head in disbelief. We gave each other a smile as she walked out. But just knowing i wasn't the only one noticing it made me feel validated. Do better at this location all other establishments are wonderful and amazing customer service. Can't believe you all. Sad!!!!
Great employees, clean restaurant and fast service! Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Waffle, Urban Fries
Excellent food, excellent staff and good
Atmosphere: 5
Food: 5
Service: 5
Stopped by for lunch, great food & friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich