Papa John's in Round Rock

“I ended up with three pizzas. The second one was best and the third was so heavy, the girl that delivered it pulled it out of delivery bag towards her and all the pizza fell toward the front. When I opened the box, the pizza was all in the front of the box.. It was horrible experience. And I love Papa Johns hadn't eaten it in years!“

“I frequent this location because of its convenience, and the staff are always pleasant.

This time, I placed an online order for what I thought was a large (16”) specialty pizza. I arrived at the location and Brittany greeted me with a smile. I picked up my pizza and returned home.

I arrived home and discovered what I thought was a medium pizza. I called to report it, and the employee mentioned that they were confident that it was made to order; but extended the offer refund or remake it for the inconvenience.

I returned with what I thought was the incorrectly sized pizza, and Shanice explained the difference between the large (14”) and extra large (16”) pizza sizes, which I completely mistook. I was extremely apologetic, my heart dropped and I felt horrible about myself.

Although it was an oversight on my part, Shanice was still pleasant, professional and handled my oversight with grace. She also offered me the additional pizza for the inconvenience with a smile.

Ultimately, my relatives enjoyed the pizza, just as I did. I greatly appreciate Shanice and Brittany for their sacrifice to be at work in the very cold weather, and their commitment to great customer service! Their service and commitment allowed me to provide my relatives with a hot and delightful pizza.

Way to go, Shanice and Brittany!“