Marquis - the evening manager at Sunset Mall was incredible and I have rarely experienced customer to this level. We were very hot and tired from mall walking, and he saw us sitting at a table to cool down. He came and brought cold water for us! Very professional and courteous! He deserves a raise and/or a promotion! Aimee &
Atmosphere: 5
Food: 5
Service: 5
Mariah Martinez
the pretzels tasted like they were sitting out all day and the girl at the front was sucking on a sucker which was odd and kinda unsanitary
Atmosphere: 2
Food: 1
Service: 2
Nikolaos Jacobson
Trinity, Tammy, Tiffany were just absolutely amazing! So sweet and funny! Even bought my drink for me!! Love the lemonade here!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Salsa Cheese Dip, Cinnamon Sugar Pretzel Nuggets Bucket, Original Pretzel Nuggets Bucket, Original Pretzel Nuggets
Christine V
Both times I’ve tried they have nothing ready and say it’s going to be a 30 minute wait. Ridiculous!
Kathryn Crawford
I love our Auntie Anne’s! It was a great addition to the Mall experience! I grab pretzels on my break often and the pretzels are always delicious and warm! And to top it all off Marques is always so kind and gives 10/10 customer service and human connection.
Atmosphere: 5
Food: 5
Service: 5
Stormy Gray
I love going to the San Angelo location on my breaks. I work in the mall and it's the closest and fastest place to my store. It doesn't help that i can smell the pretzels baking from my store as well.I do want to shout out the friendly and kind staff. The sweet man who works there always remembers I'm a mall employee too and i appreciate the comradery and kind nature he always show towards me and the rest of my coworkers. His delightful and gentle energy is surely contagious to the rest of us ?✨️I also got the pretzels dog bitesFpr the first time today and they are delicious ?The cinnamon pretzel bites are my go-to, all gime favorite ✨️✨️✨️
Atmosphere: 5
Food: 5
Service: 5
becausewhy _not
Friendly workers, great pretzels, and fast service. 100% recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets
Debbie Massingill
I went today and got the pretzel bites, girl at the counter was very friendly and fast. I had to wait a couple of minutes for the pretzel to come out of the oven but it was worth it, very good! Highly recommend
Food: 5
Service: 5
Everett Curry
Pepperoni pretzels are amazing and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Eden Lane
Went to check It out today and the cinnamon pretzel is now one of my all time favs! (sweet glaze required for the full experience)
They never seem to have enough pretzels to sell. I’ve been here three times and have always had to wait. This time we ordered cinnamon bites and they told us it would be about ten minutes. I went up a second time and they said they were still waiting for dough to rise. 30 minutes later I went up to the counter again only to see the girl at the counter selling fresh cinnamon bites to someone else. I interrupted and said “ma’am we’ve been waiting 30 minutes for some of those” she did not apologize or say anything. She turned around and then handed me a cup. I don’t expect 5 star service from young adults at a pretzel stand but this is just unacceptable. Won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Lianne Schaeffer
If I could give half stars I would, I came and it was about 7:25pm (with them not closing until 8) and two girls (Brunette w/ glasses and dirty blonde hair) told us they were “sold out” when they had plenty of time to make one batch of pretzels. The laziness was astounding, because I knew if the owner was there it wouldn’t have been a problem.❗️If y’all are going to stop serving at 7:25-7:30ish would be nice to put a sign up saying so. ❗️
Atmosphere: 1
Food: 1
Service: 1
Shelly Fuson
If your looking for a delicious pretzel place must try pepperoni pretzel nuggets and the regular pretzel cause they are yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pretzel Nuggets
Frida Miranda
I ordered the mini pretzel bite and literally most of not all were RAW! I threw away more than half of my portion. It seems like they were rushing since it was close to them closing! It’s unacceptable! People pay for this and to have them made correctly. They all went to the trash!
Marquis - the evening manager at Sunset Mall was incredible and I have rarely experienced customer to this level. We were very hot and tired from mall walking, and he saw us sitting at a table to cool down. He came and brought cold water for us! Very professional and courteous! He deserves a raise and/or a promotion! Aimee &
Atmosphere: 5
Food: 5
Service: 5
the pretzels tasted like they were sitting out all day and the girl at the front was sucking on a sucker which was odd and kinda unsanitary
Atmosphere: 2
Food: 1
Service: 2
Trinity, Tammy, Tiffany were just absolutely amazing! So sweet and funny! Even bought my drink for me!! Love the lemonade here!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Salsa Cheese Dip, Cinnamon Sugar Pretzel Nuggets Bucket, Original Pretzel Nuggets Bucket, Original Pretzel Nuggets
Both times I’ve tried they have nothing ready and say it’s going to be a 30 minute wait. Ridiculous!
I love our Auntie Anne’s! It was a great addition to the Mall experience! I grab pretzels on my break often and the pretzels are always delicious and warm! And to top it all off Marques is always so kind and gives 10/10 customer service and human connection.
Atmosphere: 5
Food: 5
Service: 5
I love going to the San Angelo location on my breaks. I work in the mall and it's the closest and fastest place to my store. It doesn't help that i can smell the pretzels baking from my store as well.I do want to shout out the friendly and kind staff. The sweet man who works there always remembers I'm a mall employee too and i appreciate the comradery and kind nature he always show towards me and the rest of my coworkers. His delightful and gentle energy is surely contagious to the rest of us ?✨️I also got the pretzels dog bitesFpr the first time today and they are delicious ?The cinnamon pretzel bites are my go-to, all gime favorite ✨️✨️✨️
Atmosphere: 5
Food: 5
Service: 5
Friendly workers, great pretzels, and fast service. 100% recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets
I went today and got the pretzel bites, girl at the counter was very friendly and fast. I had to wait a couple of minutes for the pretzel to come out of the oven but it was worth it, very good! Highly recommend
Food: 5
Service: 5
Pepperoni pretzels are amazing and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Went to check It out today and the cinnamon pretzel is now one of my all time favs!
(sweet glaze required for the full experience)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel
Restaurantji Recommends
They never seem to have enough pretzels to sell. I’ve been here three times and have always had to wait. This time we ordered cinnamon bites and they told us it would be about ten minutes. I went up a second time and they said they were still waiting for dough to rise. 30 minutes later I went up to the counter again only to see the girl at the counter selling fresh cinnamon bites to someone else. I interrupted and said “ma’am we’ve been waiting 30 minutes for some of those” she did not apologize or say anything. She turned around and then handed me a cup. I don’t expect 5 star service from young adults at a pretzel stand but this is just unacceptable. Won’t be back.
Atmosphere: 1
Food: 2
Service: 1
If I could give half stars I would, I came and it was about 7:25pm (with them not closing until 8) and two girls (Brunette w/ glasses and dirty blonde hair) told us they were “sold out” when they had plenty of time to make one batch of pretzels. The laziness was astounding, because I knew if the owner was there it wouldn’t have been a problem.❗️If y’all are going to stop serving at 7:25-7:30ish would be nice to put a sign up saying so. ❗️
Atmosphere: 1
Food: 1
Service: 1
If your looking for a delicious pretzel place must try pepperoni pretzel nuggets and the regular pretzel cause they are yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pretzel Nuggets
I ordered the mini pretzel bite and literally most of not all were RAW! I threw away more than half of my portion. It seems like they were rushing since it was close to them closing! It’s unacceptable! People pay for this and to have them made correctly. They all went to the trash!
Great pretzels and wonderful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Pretzel Dogs Bucket
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