Just had my worst fast food experience here. An individual (claiming to be a manager-no name tag) took our order. Ordered a #1. As per the menu, the number 1 included a drink, yet got charged extra. While trying to understand the extra charge, said individual got frustrated stating he's had a long day and didn't have time for it, then proceeded to accuse us of raised voices and that he would have us escorted out, despite us remaining calm throughout the entire encounter.
Atmosphere: 1
Food: 1
Service: 1
Mikayla Nicholson
Drive thru order. The most basic of order. The person taking the order over the speaker was short and rude. Get to the window, she was not any better. SPECIFICALLY requested UNSWEET tea, inquired at the window before she handed it to me if it was UNSWEET, she barely replied of "yeah". The tea cup lid had a "UN" label stuck on the top. What did I receive???? SWEET tea. I know it's not a huge deal, but I received a cup of something THAT I PAID FOR, and I can't drink it. Then, I requested a few ketchup packets, and it was like I was asking for her left kidney. Clearly she does not enjoy her job, and her management either doesn't care or is not paying attention to the customer service being given. Fast food or not, good customer service is necessary in the SERVICE industry. I am now beginning to understand while most Chicken E's drive thru line is long, this location has never had a line when I have been by. Probably seen the last of my business too.
Food: 3
Service: 1
Recommended dishes: Roll
Michael Renfro
The worst food. The chicken tasted and felt like it had been sitting out for hours. The fries were old and cold. I asked the manager Sergio if I could have some fresh fries. He said, "No. I can re-fry those old ones. I gave him several opportunities to make things right by just giving me some fresh hot fries. I said then ok, I'll talk to the owner. He said, "Do what you want". Piss poor restaurant. I wouldn't feed that slop to hungry dog. They deserve better.
Atmosphere: 1
Food: 1
Service: 1
Crystal Garcia
I placed a family order online and when I got to the store I had to wait at least 5 minutes before being helped. Once I did get help my order wasn’t even ready. They said that they didn’t receive it on there end. I had to reorder my entire meal and wait like 10 minutes for it to be done. When I got home our food was cold and the chicken was dry and small pieces. Plus the gallon of tea I ordered was overly sweet to where I couldn’t even enjoy it. Mind you they weren’t even going to give me the tea because they forgot about it until I said something. Not even an apology for the long wait was given.
Atmosphere: 3
Food: 1
Service: 1
Blair Peavy
The food here is hit or miss. Sometimes it's actually hot and good, but other times it's old and nasty. The last time we ordered here it was so bad I just tossed my box of food into the trash. The chicken had 0 flavor, except grease, mashed potatoes were yuck and rolls were burnt. I think I'm just gonna stick to Canes for now on.
Atmosphere: 1
Food: 2
Service: 2
Jordyn Lemm
Just went through the drive thru to pick up food and they didn’t give us our sides we asked for a biscuit and got a roll and there is multiple pieces of hair in our gravy and chicken. Tried to call them to see if I could bring it back or do something and got hung up on. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Leonor Adame
We drove up to Chicken Express off of Southwest Dr. San Angelo TX. I saw an employee mopping the floor. We order and get our food and it smelled like Pinesol! We had to return it and it will take 3 days for the refund. This is the first time this has ever happened. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
Jackie Witt
closing is listed as 10:30 on Google maps and on the door but they turn the lights off and lock the doors at 10 and don't take any orders ?
Went thru drive thru about 9:40. Out of tea ( just dumped it) out of Mac & cheese, ok I can live with that but 2 staff looked at me like I was trying to get something for free when I asked for my drink (we didn't give it to you?). I get it when it's close to closing but ....
stacey valdez
Ordered a family meal that was hard as a rock, tasted bad felt like it was just recooked, called and asked if I can get another order of fresh chicken, whoever answered said had no complaints about his chicken as if I was lying to get another order, just wanted fresh chicken didn't care if I had to pay but I did pay for the meal so why can't they give me fresh chicken? And have an attitude because my chicken tasted bad I should be the one mad, poor customer service, don't work somewhere you don't want to be. 0/10
Monica Garcia
Food was good, but the customer service was terrible. I went through the drive thru and the employees are just plain rude and were having an attitude the whole time. Next time I’ll just get my food elsewhere.
Always great
Atmosphere: 5
Food: 5
Service: 5
Just had my worst fast food experience here. An individual (claiming to be a manager-no name tag) took our order. Ordered a #1. As per the menu, the number 1 included a drink, yet got charged extra. While trying to understand the extra charge, said individual got frustrated stating he's had a long day and didn't have time for it, then proceeded to accuse us of raised voices and that he would have us escorted out, despite us remaining calm throughout the entire encounter.
Atmosphere: 1
Food: 1
Service: 1
Drive thru order. The most basic of order. The person taking the order over the speaker was short and rude. Get to the window, she was not any better. SPECIFICALLY requested UNSWEET tea, inquired at the window before she handed it to me if it was UNSWEET, she barely replied of "yeah". The tea cup lid had a "UN" label stuck on the top. What did I receive???? SWEET tea. I know it's not a huge deal, but I received a cup of something THAT I PAID FOR, and I can't drink it. Then, I requested a few ketchup packets, and it was like I was asking for her left kidney. Clearly she does not enjoy her job, and her management either doesn't care or is not paying attention to the customer service being given. Fast food or not, good customer service is necessary in the SERVICE industry. I am now beginning to understand while most Chicken E's drive thru line is long, this location has never had a line when I have been by. Probably seen the last of my business too.
Food: 3
Service: 1
Recommended dishes: Roll
The worst food. The chicken tasted and felt like it had been sitting out for hours. The fries were old and cold. I asked the manager Sergio if I could have some fresh fries. He said, "No. I can re-fry those old ones. I gave him several opportunities to make things right by just giving me some fresh hot fries. I said then ok, I'll talk to the owner. He said, "Do what you want". Piss poor restaurant. I wouldn't feed that slop to hungry dog. They deserve better.
Atmosphere: 1
Food: 1
Service: 1
I placed a family order online and when I got to the store I had to wait at least 5 minutes before being helped. Once I did get help my order wasn’t even ready. They said that they didn’t receive it on there end. I had to reorder my entire meal and wait like 10 minutes for it to be done. When I got home our food was cold and the chicken was dry and small pieces. Plus the gallon of tea I ordered was overly sweet to where I couldn’t even enjoy it. Mind you they weren’t even going to give me the tea because they forgot about it until I said something. Not even an apology for the long wait was given.
Atmosphere: 3
Food: 1
Service: 1
The food here is hit or miss. Sometimes it's actually hot and good, but other times it's old and nasty. The last time we ordered here it was so bad I just tossed my box of food into the trash. The chicken had 0 flavor, except grease, mashed potatoes were yuck and rolls were burnt. I think I'm just gonna stick to Canes for now on.
Atmosphere: 1
Food: 2
Service: 2
Just went through the drive thru to pick up food and they didn’t give us our sides we asked for a biscuit and got a roll and there is multiple pieces of hair in our gravy and chicken. Tried to call them to see if I could bring it back or do something and got hung up on. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
We drove up to Chicken Express off of Southwest Dr. San Angelo TX. I saw an employee mopping the floor. We order and get our food and it smelled like Pinesol! We had to return it and it will take 3 days for the refund. This is the first time this has ever happened. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
closing is listed as 10:30 on Google maps and on the door but they turn the lights off and lock the doors at 10 and don't take any orders ?
Love the livers and rolls here.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Good chicken strips
Atmosphere: 4
Food: 5
Service: 4
Went thru drive thru about 9:40. Out of tea ( just dumped it) out of Mac & cheese, ok I can live with that but 2 staff looked at me like I was trying to get something for free when I asked for my drink (we didn't give it to you?). I get it when it's close to closing but ....
Ordered a family meal that was hard as a rock, tasted bad felt like it was just recooked, called and asked if I can get another order of fresh chicken, whoever answered said had no complaints about his chicken as if I was lying to get another order, just wanted fresh chicken didn't care if I had to pay but I did pay for the meal so why can't they give me fresh chicken? And have an attitude because my chicken tasted bad I should be the one mad, poor customer service, don't work somewhere you don't want to be. 0/10
Food was good, but the customer service was terrible. I went through the drive thru and the employees are just plain rude and were having an attitude the whole time. Next time I’ll just get my food elsewhere.
Food: 4
Service: 1
Pitiful service, sub standard tenders, dried out.
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