Walking in, completely dead for a lunch time. The cashier seemed as if her job was an inconvenience to her. I ordered the 4 tenders mac fries and corn nuggets, didnt get the mac and the tenders tasted as if they have been there for a bit. He ordered the 3 PC chicken dinner. He got 2 pieces. Of course they gave us our items we paid for...chicken express is not what it use to be.
Amanda Gallegos
The food is alright, but the employees are insanely rude. If you hate your job that much, work somewhere else.
Amanda Velasquez
Went through drive thru got shorted. Called to report the shorted item and went to message box and no one called me back. The drive thru worker was super friendly they shorted me and I called so they could make it right. Disappointed they did not take care of this oversight.
D N
Used to be really good, but sadly has been going down in quality and service for well over a year, to the point that we no longer go there at all. It WAS our favorite chicken place. Not even going to try it again now.
Jennifer Sedeno Fuchs
The staff there are so polite and attentive. Worked through busy lunch time to keep the dining area cleaned and ready for the next guest. Appreciate this young team!
Corrie Cox
The chicken was burnt. I understand it was a hour before close but this is crazy to sell someone not edible burnt chicken that I can break a tooth on.
MIT BHATT
Good food, very friendly staff. Nice southern atmosphere. ( I loved it because I am from Missouri) Note : All fast food tastes great if consumed immediately)
Terrisa Knight
Manager called the order number and I raised my hand. When I opened my food and said oh this is not our order. I took the order up to the counter and stated this is not what I ordered. At this point the manager became very confrontational. Began rudely and loudly yelling at me, well you opened it, over and over. I explained yes I did that's how I know it's not what I ordered. He would not stop saying yeah well you opened it so I left the food on the counter and sat back down at my table. When he delivered the new boxes of food he plopped it on the table and stood there staring at us. I asked, this is order 16 correct? The guy started being rude , angrily stating he didn't need my attitude. I explained I didn't appreciate his attitude and asked him to please move away from our table and leave us alone. He became even more abusive and confrontational. His reply was, he didn't have to step away from our table or do anything we asked for that matter. At this point my mentally handicap brother was getting upset as all he knew, we were being attacked. He then stated he was to call the cops. I recommended he did call the police but please step away from our table and leave us alone.
When I asked to speak to the manger he began to walk off and yelled across the restaurant that he was the manager. Then while dropping off food at another table he slammed ( and I do mean slammed) the chair into the table next us and gave us a dirty look.
We tried to finish our meal but before we were done eating, this guy yells across the restaurant in a derogatory demeanor, you feel better now that we ate lunch. First off I wasn't the one with the problem so I took this as hostile and him trying to agitate us. I again asked him to stop speaking to us. At this point my brother so upset we had to leave before finishing our meal. This guy just would not stop harassing us nor stop trying to create a volatile situation. Again he made the mistake not me. His behavior was unacceptable and childish.
Beware of the young dark haired manager who didn't have a name tag or I would have shared his name in this post. Very unprofessional and childish. I will never patron any chicken express in the future. No customer deserves to be verbally assaulted or threatened because the staff brought the wrong order. Horrible management.
Danny Frean
Always great
Atmosphere: 5
Food: 5
Service: 5
Matt Reid
Just had my worst fast food experience here. An individual (claiming to be a manager-no name tag) took our order. Ordered a #1. As per the menu, the number 1 included a drink, yet got charged extra. While trying to understand the extra charge, said individual got frustrated stating he's had a long day and didn't have time for it, then proceeded to accuse us of raised voices and that he would have us escorted out, despite us remaining calm throughout the entire encounter.
Drive thru order. The most basic of order. The person taking the order over the speaker was short and rude. Get to the window, she was not any better. SPECIFICALLY requested UNSWEET tea, inquired at the window before she handed it to me if it was UNSWEET, she barely replied of "yeah". The tea cup lid had a "UN" label stuck on the top. What did I receive???? SWEET tea. I know it's not a huge deal, but I received a cup of something THAT I PAID FOR, and I can't drink it. Then, I requested a few ketchup packets, and it was like I was asking for her left kidney. Clearly she does not enjoy her job, and her management either doesn't care or is not paying attention to the customer service being given. Fast food or not, good customer service is necessary in the SERVICE industry. I am now beginning to understand while most Chicken E's drive thru line is long, this location has never had a line when I have been by. Probably seen the last of my business too.
Food: 3
Service: 1
Recommended dishes: Roll
Michael Renfro
The worst food. The chicken tasted and felt like it had been sitting out for hours. The fries were old and cold. I asked the manager Sergio if I could have some fresh fries. He said, "No. I can re-fry those old ones. I gave him several opportunities to make things right by just giving me some fresh hot fries. I said then ok, I'll talk to the owner. He said, "Do what you want". Piss poor restaurant. I wouldn't feed that slop to hungry dog. They deserve better.
Atmosphere: 1
Food: 1
Service: 1
Crystal Garcia
I placed a family order online and when I got to the store I had to wait at least 5 minutes before being helped. Once I did get help my order wasn’t even ready. They said that they didn’t receive it on there end. I had to reorder my entire meal and wait like 10 minutes for it to be done. When I got home our food was cold and the chicken was dry and small pieces. Plus the gallon of tea I ordered was overly sweet to where I couldn’t even enjoy it. Mind you they weren’t even going to give me the tea because they forgot about it until I said something. Not even an apology for the long wait was given.
Atmosphere: 3
Food: 1
Service: 1
Blair Peavy
The food here is hit or miss. Sometimes it's actually hot and good, but other times it's old and nasty. The last time we ordered here it was so bad I just tossed my box of food into the trash. The chicken had 0 flavor, except grease, mashed potatoes were yuck and rolls were burnt. I think I'm just gonna stick to Canes for now on.
Atmosphere: 1
Food: 2
Service: 2
Jordyn Lemm
Just went through the drive thru to pick up food and they didn’t give us our sides we asked for a biscuit and got a roll and there is multiple pieces of hair in our gravy and chicken. Tried to call them to see if I could bring it back or do something and got hung up on. Disgusting.
Walking in, completely dead for a lunch time. The cashier seemed as if her job was an inconvenience to her. I ordered the 4 tenders mac fries and corn nuggets, didnt get the mac and the tenders tasted as if they have been there for a bit. He ordered the 3 PC chicken dinner. He got 2 pieces. Of course they gave us our items we paid for...chicken express is not what it use to be.
The food is alright, but the employees are insanely rude. If you hate your job that much, work somewhere else.
Went through drive thru got shorted. Called to report the shorted item and went to message box and no one called me back. The drive thru worker was super friendly they shorted me and I called so they could make it right. Disappointed they did not take care of this oversight.
Used to be really good, but sadly has been going down in quality and service for well over a year, to the point that we no longer go there at all. It WAS our favorite chicken place. Not even going to try it again now.
The staff there are so polite and attentive. Worked through busy lunch time to keep the dining area cleaned and ready for the next guest. Appreciate this young team!
The chicken was burnt. I understand it was a hour before close but this is crazy to sell someone not edible burnt chicken that I can break a tooth on.
Good food, very friendly staff. Nice southern atmosphere. ( I loved it because I am from Missouri)
Note : All fast food tastes great if consumed immediately)
Manager called the order number and I raised my hand. When I opened my food and said oh this is not our order. I took the order up to the counter and stated this is not what I ordered. At this point the manager became very confrontational. Began rudely and loudly yelling at me, well you opened it, over and over. I explained yes I did that's how I know it's not what I ordered. He would not stop saying yeah well you opened it so I left the food on the counter and sat back down at my table. When he delivered the new boxes of food he plopped it on the table and stood there staring at us. I asked, this is order 16 correct? The guy started being rude , angrily stating he didn't need my attitude. I explained I didn't appreciate his attitude and asked him to please move away from our table and leave us alone. He became even more abusive and confrontational. His reply was, he didn't have to step away from our table or do anything we asked for that matter. At this point my mentally handicap brother was getting upset as all he knew, we were being attacked. He then stated he was to call the cops. I recommended he did call the police but please step away from our table and leave us alone.
When I asked to speak to the manger he began to walk off and yelled across the restaurant that he was the manager. Then while dropping off food at another table he slammed ( and I do mean slammed) the chair into the table next us and gave us a dirty look.
We tried to finish our meal but before we were done eating, this guy yells across the restaurant in a derogatory demeanor, you feel better now that we ate lunch. First off I wasn't the one with the problem so I took this as hostile and him trying to agitate us. I again asked him to stop speaking to us. At this point my brother so upset we had to leave before finishing our meal. This guy just would not stop harassing us nor stop trying to create a volatile situation. Again he made the mistake not me. His behavior was unacceptable and childish.
Beware of the young dark haired manager who didn't have a name tag or I would have shared his name in this post. Very unprofessional and childish. I will never patron any chicken express in the future. No customer deserves to be verbally assaulted or threatened because the staff brought the wrong order. Horrible management.
Always great
Atmosphere: 5
Food: 5
Service: 5
Just had my worst fast food experience here. An individual (claiming to be a manager-no name tag) took our order. Ordered a #1. As per the menu, the number 1 included a drink, yet got charged extra. While trying to understand the extra charge, said individual got frustrated stating he's had a long day and didn't have time for it, then proceeded to accuse us of raised voices and that he would have us escorted out, despite us remaining calm throughout the entire encounter.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Drive thru order. The most basic of order. The person taking the order over the speaker was short and rude. Get to the window, she was not any better. SPECIFICALLY requested UNSWEET tea, inquired at the window before she handed it to me if it was UNSWEET, she barely replied of "yeah". The tea cup lid had a "UN" label stuck on the top. What did I receive???? SWEET tea. I know it's not a huge deal, but I received a cup of something THAT I PAID FOR, and I can't drink it. Then, I requested a few ketchup packets, and it was like I was asking for her left kidney. Clearly she does not enjoy her job, and her management either doesn't care or is not paying attention to the customer service being given. Fast food or not, good customer service is necessary in the SERVICE industry. I am now beginning to understand while most Chicken E's drive thru line is long, this location has never had a line when I have been by. Probably seen the last of my business too.
Food: 3
Service: 1
Recommended dishes: Roll
The worst food. The chicken tasted and felt like it had been sitting out for hours. The fries were old and cold. I asked the manager Sergio if I could have some fresh fries. He said, "No. I can re-fry those old ones. I gave him several opportunities to make things right by just giving me some fresh hot fries. I said then ok, I'll talk to the owner. He said, "Do what you want". Piss poor restaurant. I wouldn't feed that slop to hungry dog. They deserve better.
Atmosphere: 1
Food: 1
Service: 1
I placed a family order online and when I got to the store I had to wait at least 5 minutes before being helped. Once I did get help my order wasn’t even ready. They said that they didn’t receive it on there end. I had to reorder my entire meal and wait like 10 minutes for it to be done. When I got home our food was cold and the chicken was dry and small pieces. Plus the gallon of tea I ordered was overly sweet to where I couldn’t even enjoy it. Mind you they weren’t even going to give me the tea because they forgot about it until I said something. Not even an apology for the long wait was given.
Atmosphere: 3
Food: 1
Service: 1
The food here is hit or miss. Sometimes it's actually hot and good, but other times it's old and nasty. The last time we ordered here it was so bad I just tossed my box of food into the trash. The chicken had 0 flavor, except grease, mashed potatoes were yuck and rolls were burnt. I think I'm just gonna stick to Canes for now on.
Atmosphere: 1
Food: 2
Service: 2
Just went through the drive thru to pick up food and they didn’t give us our sides we asked for a biscuit and got a roll and there is multiple pieces of hair in our gravy and chicken. Tried to call them to see if I could bring it back or do something and got hung up on. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
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