Slowest, service. Took 30 minutes and 3 different employees to make the order. What a mess! You guys need to hire quality workers and pay them enough! Geez!
Lcarli1
Waffle cones were stale and ice cream selections were missing flavor labels. Service was fine but store needs to be kept up!
Atmosphere: 1
Food: 2
Service: 4
Latrell Sprewell
Very disappointed. Wife ordered a cake a week before my birthday and never was made day of birthday. Manager Sarah whom employee texted lied order be made at another franchise and other store verified they never received that info and do not take other franchise stores orders. Sarah ignored my wife's calls all day. I want a owner name and to contact me back or this will go all up to corporate. Missing cake order on a special day isn't ok but lying and passing buck is absolutely wrong.
Atmosphere: 1
Food: 1
Service: 1
Bob Flores
Walked in to Baskin Robbins on Thousand Oaks, San Antonio, TX. Employees didn't acknowledge me at all, I took some prepacked ice cream. I asked for a bag, the lady said nothing, brought the bag and made me pack it.. She was not busy at all. I left and again no words at all. Horrible customer service. I may drive further to another location if this service continues.
Atmosphere: 1
Food: 2
Service: 1
Antonio G
Just called and they hung up on me. Lady who answered was rude, def wont be coming back.
C.S. Bailey
If only they closed at 10pm like advertised.... If it takes that long to clean the lobby close at 9 and make a sign that says Drive Thru only.
Michael Miears
Called ahead and let them know we were coming in to buy an ice cream cake. Walked in all employees, including what we assume as a manager looked at us and didn’t even say one word. We were in the store for about five minutes and were not acknowledged once the counter and had already made decisions. Will not be coming here ever again. For any future purchases, or anyone wanting to go to Baskin Robbins go to a different one.
Kassie
I tried the dairy free mint and it was okay. They couldn’t tell me what alternative was used and I wasn’t able to find it online. It was an odd sticky texture…I ended up just placing my spoon on it and lifting it to watch the odd texture. Kind of like a marshmallow? But there’s no marshmallows. I feel like it was the syrup just sitting on top. The ice cream also immediately started melting once I got it. Really wish there were more dairy free options.
Bill In Texas
Edit. After the review below, I was contacted by a manager who was as shocked as I had been. She was wonderful and is trying to work things out at this store. Rating raised due to her response and efforts.I stopped in today to buy a quart of hand packed chocolate with peanut butter and they told me they don't sell hand packs anymore. The excuse given was that they "don't have the containers and haven't had them for months" depite the fact that I bought them there just a couple weeks ago. It's on the menu, I just think they don't want to bother doing the work it takes to make it. The place is always empty and I think they want to get back to doing nothing...
Bill Harvie
Stopped by here on Sunday afternoon for an ice cream cone. For $5 I got a golf ball size scoop of ice cream (not kidding) on a tiny waffle cone. What a rip-off. I won't be patronizing this establishment again.
Sundae, but they have no hot fudge or caramel or cherries
Aunt Slippy Fists
I have *tried* to stop by this location once, sometimes twice a week, when I am in the area for the past few months now. I say "try" cause every time I've gone, within just this last month, they have been out of chocolate, mocha, and the ice cream machine is down. When I went just a few minutes ago they told me the machine was down and is serviced on Thursdays, then argued with me when I said, so I guess it's been broken since Tuesday and every other time we come then too huh? I just want a large mocha Cappy blast, no extras, just how it is, but every time I have gone they are out, things arnt working, hell one time they said all the blenders were broken. Staring to think they got Mc Donalds employees working over there cause they are always out, or something is broken. Can't seem to make the few things they focus on, coffee and ice cream......
Sharon Mealer
Ice cream was great but only one 4-top table and it was taken be one employee who was obviously finished with her lunch and didn't care that 6 customers had to stand to eat.
Audrey Ethridge, BS, MA, Realtor
I have been there 4 timed and they never have hot fudgeand don't seem to care.
Crystal
I brought kids here after school for ice cream.. My kids were content with their milkshakes.. However I got 1 scoop of ice cream in a waffle bowl.. I was given a waffle bowl that was sitting out on the counter.. the cup was dirty and the waffle bowl itself was stale. I was further grossed out by the flies in the establishment.. Since I was given a cone that was sitting out on the counter I couldn't help but think the fly was possibly on it. Needless to say I threw away my ice cream and we left .. I was so disappointed..
Slowest, service. Took 30 minutes and 3 different employees to make the order. What a mess! You guys need to hire quality workers and pay them enough! Geez!
Waffle cones were stale and ice cream selections were missing flavor labels. Service was fine but store needs to be kept up!
Atmosphere: 1
Food: 2
Service: 4
Very disappointed. Wife ordered a cake a week before my birthday and never was made day of birthday. Manager Sarah whom employee texted lied order be made at another franchise and other store verified they never received that info and do not take other franchise stores orders. Sarah ignored my wife's calls all day. I want a owner name and to contact me back or this will go all up to corporate. Missing cake order on a special day isn't ok but lying and passing buck is absolutely wrong.
Atmosphere: 1
Food: 1
Service: 1
Walked in to Baskin Robbins on Thousand Oaks, San Antonio, TX. Employees didn't acknowledge me at all, I took some prepacked ice cream. I asked for a bag, the lady said nothing, brought the bag and made me pack it.. She was not busy at all. I left and again no words at all. Horrible customer service. I may drive further to another location if this service continues.
Atmosphere: 1
Food: 2
Service: 1
Just called and they hung up on me. Lady who answered was rude, def wont be coming back.
If only they closed at 10pm like advertised.... If it takes that long to clean the lobby close at 9 and make a sign that says Drive Thru only.
Called ahead and let them know we were coming in to buy an ice cream cake. Walked in all employees, including what we assume as a manager looked at us and didn’t even say one word. We were in the store for about five minutes and were not acknowledged once the counter and had already made decisions. Will not be coming here ever again. For any future purchases, or anyone wanting to go to Baskin Robbins go to a different one.
I tried the dairy free mint and it was okay. They couldn’t tell me what alternative was used and I wasn’t able to find it online. It was an odd sticky texture…I ended up just placing my spoon on it and lifting it to watch the odd texture. Kind of like a marshmallow? But there’s no marshmallows. I feel like it was the syrup just sitting on top. The ice cream also immediately started melting once I got it. Really wish there were more dairy free options.
Edit. After the review below, I was contacted by a manager who was as shocked as I had been. She was wonderful and is trying to work things out at this store. Rating raised due to her response and efforts.I stopped in today to buy a quart of hand packed chocolate with peanut butter and they told me they don't sell hand packs anymore. The excuse given was that they "don't have the containers and haven't had them for months" depite the fact that I bought them there just a couple weeks ago. It's on the menu, I just think they don't want to bother doing the work it takes to make it. The place is always empty and I think they want to get back to doing nothing...
Stopped by here on Sunday afternoon for an ice cream cone. For $5 I got a golf ball size scoop of ice cream (not kidding) on a tiny waffle cone. What a rip-off. I won't be patronizing this establishment again.
Restaurantji Recommends
Sundae, but they have no hot fudge or caramel or cherries
I have *tried* to stop by this location once, sometimes twice a week, when I am in the area for the past few months now. I say "try" cause every time I've gone, within just this last month, they have been out of chocolate, mocha, and the ice cream machine is down. When I went just a few minutes ago they told me the machine was down and is serviced on Thursdays, then argued with me when I said, so I guess it's been broken since Tuesday and every other time we come then too huh? I just want a large mocha Cappy blast, no extras, just how it is, but every time I have gone they are out, things arnt working, hell one time they said all the blenders were broken. Staring to think they got Mc Donalds employees working over there cause they are always out, or something is broken. Can't seem to make the few things they focus on, coffee and ice cream......
Ice cream was great but only one 4-top table and it was taken be one employee who was obviously finished with her lunch and didn't care that 6 customers had to stand to eat.
I have been there 4 timed and they never have hot fudgeand don't seem to care.
I brought kids here after school for ice cream.. My kids were content with their milkshakes.. However I got 1 scoop of ice cream in a waffle bowl.. I was given a waffle bowl that was sitting out on the counter.. the cup was dirty and the waffle bowl itself was stale. I was further grossed out by the flies in the establishment.. Since I was given a cone that was sitting out on the counter I couldn't help but think the fly was possibly on it. Needless to say I threw away my ice cream and we left .. I was so disappointed..