What an amazing experience! We checked what time sunset was going to be and made sure we would be there before. We loved watching the Sun set from our perfect seats facing the windows. Food was fabulous and our service was superb. Do not miss this opportunity if you are visiting San Antonio.
Tim
The atmosphere was nice, we were seated quickly at a nice table. Aster initial service we spent quite a bit of time waiting for our server to appear. They were out of the first two entree's we ordered and it was only 7:00. Overall food was good, but we weren't able to have the two main items we went there for. I might also add that while Chart House seems to think high noise level is "energetic", we call it "too loud to hear each other talk across the table", YMMV
Laven
This was a nightmare- it took 45 minutes just to get water. We ordered apps and left. This was super disappointing as we came from Rockport for a special occasion. I made reservations over a month ago with special requests for our anniversary. None of which were followed through. We saw more of the person pushing pictures then we did our waitress. We missed a great opportunity for our anniversary dinner and was extremely underwhelmed and frustrated. The tower also was not turning at the time of our visit. I highly DO NOT recommend this experience for anyone.
allyson
Restaurant was freezing cold. We all had our winter coats on the whole time, it was extremely uncomfortable. Service is slow and nobody seems like they know what they're doing. Would not recommend.
Kyla
The food and drinks were fine. We got a couple cocktails which were nothing special. The meatballs and ricotta were also just mediocre. We were pleased with the filet mignon and the coconut shrimp as well as the lava cake. Overall, the waiter was friendly, the food was fine, and the experience was worth it. Need better communication with hostess as we had to wait over 40 minutes since the time of our reservation due to “phone systems down” and a “returned ticket” which both were not our fault as we waited patiently the entire time to be seated.
Jason
Was expecting grill steak. Tasted like it was made on a griddle. Potatoes was cold and had to send back. Had a 4:15 reservation had to go and check at 4:25 and was told to go up stairs. We had checked in at 3:45. Was told they would text. Never got one. The calamari was way over cooked. Was not impressed with the dinner for the price.
paulmR6914KL
The service and food served during our Christmas Eve dinner for two couples at 3:30 pm were unacceptable. Shortness of staff resulted in an unusually long wait for water, drinks, and food service. Our soup was barely warm, with no bread or other condiments offered. The plate on which our prime rib was served was warmer than the food, including the accompanying potatoes and vegetables. The quality of the meat, apart from being cold, was mediocre. The horseradish served was tasteless, whipped, and watery. Besides being overrated, overpriced, and understaffed during a holiday event, it is one of those places that I will not return to ever again.
Jury Trial M
We ordered New York strip steak, prime rib, and tuna steak, all were outstanding! The views were stunning and the guests from Chicago were really impresses with this wonderful Christmas eve supper. It could not have been a better experience in San Antonio!!
Misty Anderson
Came today for my birthday. We came for lunch. Construction was going on downstairs but they’re still open. Not many in the restaurant. Open tables everywhere but we had to wait for a table even though we made reservations. We were there for 90 mins and all we had in that time was our soup and salad… took an hour just to get that. We had timed it so that we’d have plenty of time to eat before having to pick up kids. An hour and a half in we finally got our lunch entree. Took forever for lunch. Food was pretty good but not great for fine dining. Bread for an opening starter was bland. House salad and clam chowder was really good, fries (hard to go wrong there) were good. Fish sandwich and avocado bacon burger were bland. Also, street parking for a minimum charge of $3/5 hours compared to their $20 gated parking lot. For the time spent, the overall ok food, the price for the expected experience… it wasn’t worth it.
Atmosphere: 2
Food: 4
Service: 2
Academy Producciones
I visited with a friend because I considered this a great place to introduce her to San Antonio. Unfortunately, the experience turned into a clear example of how a beautiful restaurant can be completely betrayed by its kitchen and service.
The evening started with a 15-minute wait despite having a reservation, and with the dining room at barely half capacity. Not a good sign.
We began with the so-called “tartare with bone marrow”, which was our second disappointment of the night. There was no marrow, no bone, and frankly, no tartare. The meat arrived as a mix of fresh pieces and others that had clearly lost the cold chain, with a dull, greyish tone that no raw preparation should ever have. A proper tartare should evoke the classic structure: mustard, egg yolk, Worcestershire sauce, capers… None of that character, none of that depth of flavor was present. To make matters worse, the accompanying bread was cold, burnt, and clearly from earlier in the day—if not the day before. We asked for fresh bread and were given a second serving that was just as bad, if not worse.
The hummus itself was very good, well-seasoned and balanced, but the pita was a disaster: hard enough to genuinely risk a tooth if you weren’t careful. Marked on the grill, yes—but obviously reheated long before service and left to dry out. Again, hours or even days away from anything resembling freshly made.
For the main course, we ordered a ribeye medium rare, and it arrived almost fully cooked. It came with an “extra” of chimichurri butter, but the butter didn’t contain a single visible herb. It looked like clarified butter, completely devoid of flavor or identity. When we asked the server if that was really supposed to be chimichurri butter and mentioned that this wasn’t our first time there and we knew how it used to be served, she insisted that “this is how it comes.” It was obvious she knew it wasn’t true, and we did too.
In summary, the quality of the food has plummeted over the last year. It is genuinely sad to see such a beautiful, emblematic place in the city go downhill so sharply in both food and service, while stubbornly maintaining five-star restaurant prices. This used to be a place I was proud to recommend; now it’s one I would caution people about.
I love this Chart House. Upstairs bar, and the rotating tables on the main level 750 feet up overlooking SAT. Great food and service on this night. I had the coconut shrimp for appetizer, seared ahi tuna for entree, and enjoyed the cocktails and wine.
jordan nelson
I wanted to share my recent experience. I left my bag at the restaurant and returned first thing the next morning to pick it up, but it was gone. I had called in advance and checked with multiple staff members when I arrived, but no one had any record of it being returned. This was surprising, as I expected a place like this to take lost items seriously. The staff did not seem concerned, and I received very little assistance in trying to locate my bag. We were visiting from out of state, and despite that, no one offered any support or the option to ship the bag, with all of my personal items, if it had been found. We even offered to cover all shipping expenses, yet no effort was made to help. When we contacted administration, they were extremely rude and stated that they couldn’t do anything further. They also claimed they had reviewed the security cameras but refused to share any information about what they saw. Because of all this, we ultimately had to file a police report for the missing bag and can only hope that, if it is found, it will be mailed back to us. This entire situation reflects extremely poor service. Additionally, the experience during our visit was disappointing. We were initially seated at a booth meant for two people, and after requesting to be moved, we had to wait again in the lobby before being reseated. The food quality was also below expectations. The salads were soaked in dressing and very soggy, the salmon was undercooked, and the mussels were not good. The only positive aspect was that our waiter was polite and did their best. Overall, the experience was far below what I expected, and I hope these concerns will be addressed.
Atmosphere: 1
Food: 1
Service: 1
Nikole Brecht
If going to San Antonio highly recommend coming here to eat, make reservations! Rotating restaurant at top of the tower. Cameron was our waiter and was exceptional!!! A great experience that’s different than eating at your typical restaurant.
Atmosphere: 5
Food: 5
Service: 5
R H Ameault
A most wonderful and unique 360 degree view of San Antonio Texas. Food was not as good as expected. Staff did a great job overcoming a perfectly cooked but dry steak.
Atmosphere: 5
Food: 3
Service: 4
Steven Chavez
My girlfriend and I just had a nice date at the Tower of the Americas. Charles was our server and we were his first table ever. The whole experience was great at Chart House. We had a wonderful time. Charles made everything so much fun for us. Thank you!
What an amazing experience! We checked what time sunset was going to be and made sure we would be there before. We loved watching the Sun set from our perfect seats facing the windows. Food was fabulous and our service was superb. Do not miss this opportunity if you are visiting San Antonio.
The atmosphere was nice, we were seated quickly at a nice table. Aster initial service we spent quite a bit of time waiting for our server to appear. They were out of the first two entree's we ordered and it was only 7:00. Overall food was good, but we weren't able to have the two main items we went there for. I might also add that while Chart House seems to think high noise level is "energetic", we call it "too loud to hear each other talk across the table", YMMV
This was a nightmare- it took 45 minutes just to get water. We ordered apps and left. This was super disappointing as we came from Rockport for a special occasion. I made reservations over a month ago with special requests for our anniversary. None of which were followed through. We saw more of the person pushing pictures then we did our waitress. We missed a great opportunity for our anniversary dinner and was extremely underwhelmed and frustrated. The tower also was not turning at the time of our visit. I highly DO NOT recommend this experience for anyone.
Restaurant was freezing cold. We all had our winter coats on the whole time, it was extremely uncomfortable. Service is slow and nobody seems like they know what they're doing. Would not recommend.
The food and drinks were fine. We got a couple cocktails which were nothing special. The meatballs and ricotta were also just mediocre. We were pleased with the filet mignon and the coconut shrimp as well as the lava cake. Overall, the waiter was friendly, the food was fine, and the experience was worth it. Need better communication with hostess as we had to wait over 40 minutes since the time of our reservation due to “phone systems down” and a “returned ticket” which both were not our fault as we waited patiently the entire time to be seated.
Was expecting grill steak. Tasted like it was made on a griddle. Potatoes was cold and had to send back. Had a 4:15 reservation had to go and check at 4:25 and was told to go up stairs. We had checked in at 3:45. Was told they would text. Never got one. The calamari was way over cooked. Was not impressed with the dinner for the price.
The service and food served during our Christmas Eve dinner for two couples at 3:30 pm were unacceptable. Shortness of staff resulted in an unusually long wait for water, drinks, and food service. Our soup was barely warm, with no bread or other condiments offered. The plate on which our prime rib was served was warmer than the food, including the accompanying potatoes and vegetables. The quality of the meat, apart from being cold, was mediocre. The horseradish served was tasteless, whipped, and watery. Besides being overrated, overpriced, and understaffed during a holiday event, it is one of those places that I will not return to ever again.
We ordered New York strip steak, prime rib, and tuna steak, all were outstanding! The views were stunning and the guests from Chicago were really impresses with this wonderful Christmas eve supper. It could not have been a better experience in San Antonio!!
Came today for my birthday. We came for lunch. Construction was going on downstairs but they’re still open. Not many in the restaurant. Open tables everywhere but we had to wait for a table even though we made reservations. We were there for 90 mins and all we had in that time was our soup and salad… took an hour just to get that. We had timed it so that we’d have plenty of time to eat before having to pick up kids. An hour and a half in we finally got our lunch entree. Took forever for lunch. Food was pretty good but not great for fine dining. Bread for an opening starter was bland. House salad and clam chowder was really good, fries (hard to go wrong there) were good. Fish sandwich and avocado bacon burger were bland. Also, street parking for a minimum charge of $3/5 hours compared to their $20 gated parking lot. For the time spent, the overall ok food, the price for the expected experience… it wasn’t worth it.
Atmosphere: 2
Food: 4
Service: 2
I visited with a friend because I considered this a great place to introduce her to San Antonio. Unfortunately, the experience turned into a clear example of how a beautiful restaurant can be completely betrayed by its kitchen and service.
The evening started with a 15-minute wait despite having a reservation, and with the dining room at barely half capacity. Not a good sign.
We began with the so-called “tartare with bone marrow”, which was our second disappointment of the night.
There was no marrow, no bone, and frankly, no tartare. The meat arrived as a mix of fresh pieces and others that had clearly lost the cold chain, with a dull, greyish tone that no raw preparation should ever have. A proper tartare should evoke the classic structure: mustard, egg yolk, Worcestershire sauce, capers… None of that character, none of that depth of flavor was present. To make matters worse, the accompanying bread was cold, burnt, and clearly from earlier in the day—if not the day before. We asked for fresh bread and were given a second serving that was just as bad, if not worse.
The hummus itself was very good, well-seasoned and balanced, but the pita was a disaster: hard enough to genuinely risk a tooth if you weren’t careful. Marked on the grill, yes—but obviously reheated long before service and left to dry out. Again, hours or even days away from anything resembling freshly made.
For the main course, we ordered a ribeye medium rare, and it arrived almost fully cooked. It came with an “extra” of chimichurri butter, but the butter didn’t contain a single visible herb. It looked like clarified butter, completely devoid of flavor or identity. When we asked the server if that was really supposed to be chimichurri butter and mentioned that this wasn’t our first time there and we knew how it used to be served, she insisted that “this is how it comes.” It was obvious she knew it wasn’t true, and we did too.
In summary, the quality of the food has plummeted over the last year. It is genuinely sad to see such a beautiful, emblematic place in the city go downhill so sharply in both food and service, while stubbornly maintaining five-star restaurant prices. This used to be a place I was proud to recommend; now it’s one I would caution people about.
Atmosphere: 5
Food: 1
Service: 2
Restaurantji Recommends
I love this Chart House. Upstairs bar, and the rotating tables on the main level 750 feet up overlooking SAT. Great food and service on this night. I had the coconut shrimp for appetizer, seared ahi tuna for entree, and enjoyed the cocktails and wine.
I wanted to share my recent experience. I left my bag at the restaurant and returned first thing the next morning to pick it up, but it was gone. I had called in advance and checked with multiple staff members when I arrived, but no one had any record of it being returned. This was surprising, as I expected a place like this to take lost items seriously. The staff did not seem concerned, and I received very little assistance in trying to locate my bag.
We were visiting from out of state, and despite that, no one offered any support or the option to ship the bag, with all of my personal items, if it had been found. We even offered to cover all shipping expenses, yet no effort was made to help. When we contacted administration, they were extremely rude and stated that they couldn’t do anything further. They also claimed they had reviewed the security cameras but refused to share any information about what they saw. Because of all this, we ultimately had to file a police report for the missing bag and can only hope that, if it is found, it will be mailed back to us. This entire situation reflects extremely poor service.
Additionally, the experience during our visit was disappointing. We were initially seated at a booth meant for two people, and after requesting to be moved, we had to wait again in the lobby before being reseated. The food quality was also below expectations. The salads were soaked in dressing and very soggy, the salmon was undercooked, and the mussels were not good. The only positive aspect was that our waiter was polite and did their best.
Overall, the experience was far below what I expected, and I hope these concerns will be addressed.
Atmosphere: 1
Food: 1
Service: 1
If going to San Antonio highly recommend coming here to eat, make reservations! Rotating restaurant at top of the tower. Cameron was our waiter and was exceptional!!! A great experience that’s different than eating at your typical restaurant.
Atmosphere: 5
Food: 5
Service: 5
A most wonderful and unique 360 degree view of San Antonio Texas. Food was not as good as expected. Staff did a great job overcoming a perfectly cooked but dry steak.
Atmosphere: 5
Food: 3
Service: 4
My girlfriend and I just had a nice date at the Tower of the Americas. Charles was our server and we were his first table ever. The whole experience was great at Chart House. We had a wonderful time. Charles made everything so much fun for us. Thank you!
Atmosphere: 5
Food: 5
Service: 5
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