Chipotle Mexican Grill

Yum Yum Yum!
Great Location And Fantastic Service 👏

Atmosphere: 5

Food: 5

Service: 5

AI is really killing the customer service experience, now we can’t even call the restaurant to talk to crew to request/change/ modify anything or even a general customer service agent? You get to speak to AI who just hangs up on you if your request is not the standard. If you place order at the wrong place AI won’t help unless a new order is already in the system, if you want to talk to someone to ask questions they won’t connect you unless it’s specific to whatever they were programmed for. Very upset about this, I was trying to talk to someone about my order bc I wanted to support a fundraising event for local school district and forgot to add the code. So I wanted to talk to someone to see if I should cancel and replace or if they could add the code for me but AI got in the way. I will not be purchasing anything from chipotle going forward their food is not even that good and it’s very overpriced.

Atmosphere: 3

Food: 3

Service: 1

Almost every table was dirty. Seems like a common problem at the Chipotle at 1604 and Blanca. Even seats and benches had food on them and trash on the floors. As families were coming in, they had to clean their own table to sit down and we did the same.

Steak is always tuff and chewy at this location. Skimpy on the portions.

I love chipotle and this chipotle fills the bowls up. The guy serving behind the counter was quick and efficient. There were only 2 people (server and then cashier) on the main line then one cook and one girl doing to go. That team is efficient!!

Atmosphere: 5

Food: 5

Service: 5

This is definitely one of the best Chipotle's in San Antonio. Staff is very courteous. Portion sizes are pretty big. On the other hand, the one in Huebner Oaks is absolutely worst. Dont go there.

Atmosphere: 5

Food: 5

Service: 5

Fast food bur prices a bit much for the amount they serve

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Chips, Build-Your-Own Chipotle

Employees are so rude! Worst customer service ever.

If i could put 0 stars i would. FIRST OF ALL , you can’t order a normal size quesadilla in person only online so it’s basically a taco they call a quesadilla. SECOND OF ALL don’t get me started on the manager stacie absolutely rude she speaks very aggressively and online for the cheese only quesadilla it says “include guacamole” so i asked and she turns to the host and says “JUST GIVE HER GUAC” after they told me it doesn’t come with it when it clearly does. So they gave it to me and they couldn’t even hand it in my hand. she slides the guac across the counter causing it to almost fall on my clothes. THRID OF ALL the customer service wasn’t there. the boys in the front couldn’t even serve a smile and the host bella was rude herself. the chicken took 10 minutes so we waited overall all bad experience and they shouted to us while sitting down “ITS DONE”. you can’t walk to me and say it. I worked in customer service fast food for 4 years and i know the expectations for these things. never again coming here

I really like this particular place only because it was late pretty close to closing and the service was still awesome. Food was still hot and there was plenty of it. I’ve ran into a couple of situations where other places don’t have cheese or enough meat. Good job guys.

This Chipotle location is great. They are always get to prepare my food and the place itself is always clean. I've eaten here a million times because I used to work nearby. Best Chipotle I've ever been to.

Atmosphere: 5

Food: 5

Service: 5

Food was delicious. First staff member was rushing through not giving time to allow a customer to think of what they wanted to add. No smiles from any staff felt like no one wanted to be there. As a customer it felt like I was not welcomed.

Atmosphere: 1

Food: 4

Service: 1

older employee was very rude and refused to speak to me during whole interaction, even though he would speak to his coworkers. don't recommend

Atmosphere: 3

Food: 4

Service: 1

I order a bowl to go .The worst customer service in a restaurant setting. I would not recommend this Chipotle to anyone . Plus they only had 2 customers in the restaurant that should
say something about their customer service.
The service was horrible and the servers refuse to give me there names. I asked for manager a Hispanic girl by the name of Ceclia who has no business being the manager came out and was no help with no customer skills. Her customers service skills are very poor.Avoid this Chipotle and it smells horrible inside .Just plain horrible experience. I'm and elderly lady I was surprised by the hostile treatment I received. This employees need to received some training in customer service. They are a lot of restaurant closing down. Oh and one of the rebuttals posted on the website by a customer states they are miserable employees and I agree. It seems that they treat the elderly with no respect. It's a possibility from the reviews that they like harassing the elderly. It is very upsetting when an employee ruins your dinner.

Atmosphere: 1

Food: 1

Service: 1

I got the bowl with steak. The meat was cheap with mostly fat and grisly.