Dave & Buster's San Antonio - Rivercenter

Feels like a rip off they don’t explain anything annoyed

The manager was good but the workers suck. Had to go look for my waiter 4 times, food came out cold and hard. Horrible all the way around.

Atmosphere: 1

Food: 1

Service: 1

It's ok.

Atmosphere: 2

Food: 2

Service: 3

Food was cold,only people in restaurant. Bar wasn't stocked had to get the waitress to find the bar tender.

Atmosphere: 3

Food: 2

Service: 3

Great time and service was excellent 👌

Atmosphere: 5

Food: 5

Service: 5

Terrible service.

Atmosphere: 2

Food: 3

Service: 1

Overpriced for a small burger !

Atmosphere: 1

Food: 1

Service: 1

Dining area: Disgusting lemonade, flat beer, non-existent service , just a horrible night. Walked away before any food arrived.
Games are fun though.

Atmosphere: 4

Food: 1

Service: 1

The waitress was good but very slow. We were done eating and my wife and son went to play a few games. She came by a couple of times to check on me and it was clear we were done. She came by once to take our plates and it was quite a while before we saw here again to get our check. We kept waiting for someone on staff to come by until we decided to go to front desk to get our check. By that time the waitress walked but and saw us sitting that and realized she had not checked us out. We could have easily walked out and not paid as long as we waited for check.

Atmosphere: 5

Food: 5

Service: 3

Food was good along with friendly service. Lots of TVs to watch sports. Bathroom was unacceptable for the amount of money they charge for drinks and gaming..dirty. The gaming is expensive. All of the establishments are doing this now not just DB. It's sad that the game programmers working in tandem with corporate think it's okay to charge this much and even limit the time that u actually get to play. For example, i used to play Galaga for an hour on one quarter. Now it costs much more and the game seems to adjust to your skill level. Now I can only manage maybe 5 minutes...hmm.. Would like to see DB step up and promote more fair vg play for the kids and adults. Start a revolution DB! 😀

Atmosphere: 4

Food: 4

Service: 5

Staff is very nice but sometimes slow to respond at bar. This place has a great atmosphere and the food is good for a place with games.

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Lobster Fettuccine with Shrimp and Sirloin Steak, Fish and Chips, Chicken Wings, Spaghetti Carbonara

I wouldn’t go if you’re on a time constraint.
I went here today on my lunch break and left without eating bc my food never came out.

I sat at the bar and ordered wings and a water and nothing else at around 5:05-5:10. After about 20 minutes, I stopped a server who looked like he was in training and asked him, “Hey, do you think you could check on my wings for me? It’s been maybe 20-30 minutes.” He comes back out and tells me that the bartender is back there waiting on them. The time was about 5:30. I sat and waited until 5:40 and the wings still hadn’t been sent out yet. I couldn’t wait even a minute longer because I needed to make it back in time.

I went back to work and complained to my co-workers about what happened and how I didn’t get to eat. One co-worker said, “Yeah I went there on a date and it took over an hour for my burger to come out. And she ordered a salad which came out really fast and we sat there most of the date awkwardly staring at each other”. A different co-worker said, “*co-worker 2* and I stopped going there on our breaks bc they’ve done that to us a couple of times”.

I decided that I was going to call in after I was off to let a manager know what had happened. Apparently it was the kitchen manager who I spoke to and he asked me if I had the right Dave & Busters bc he didn’t have any long ticket times or complaints today. I said, “this is the one downtown?” And he said yes… I explained the whole story to him and broke it down by the time. He put me on hold and came back on the phone and said the wings were still at the bar, and the POS was showing that the ticket time for that ticket was only 15 minutes. So since I didn’t pay for anything he’s not sure what I want him to do. I asked him what he meant by the wings are at the bar? This incident happened 2-3 hours before my call. I also told him, “I received a phone call from someone in jail at 5:03, those calls cut off after 15 minutes and I ordered my food while on this phone call. The time that I walked out was 5:40, and I let the bartender know, if the food isn’t ready yet, I have to go, I need to get back to work”. They weren’t ready so I left. I told him to look at the cameras and he’d see the time that I walked in and ordered, you’ll be able to see that I stopped the server, and that I left at 5:40. I asked him what time the order was put in, and he said he would have to open the ticket back up to be able to see that but that he didn’t know, all he knew was that it didn’t take 40 mins for the wings to come out.

All in all, not only am I disappointed with how bad the service was when I was there, but also with how it was handled and how they tried to gaslight me by saying it didn’t take long for the wings to come out. Absolutely NO effort to make it right was made, other than, “if you come in now, I can make sure the wings come out.” I was there earlier this week to have wings, enjoyed them, saw how it was dead in there for a Friday night, which played into my decision on where I was going to get wings from today. As a service industry worker I would like to help other service industry workers. Instead of becoming a regular, I won’t be going in anymore.

Service: 1

I’m very very disappointed and angry at Dave and Buster’s. We went comeback there for my favorite sever his name is Allstate, I told the host she said "he got fired back in the months”. That’s not fair he got fired him, right now we are not coming back anymore and also this place it’s was smaller and not enough the games. The manager knew going have a consequences and going waste with customer. Good luck smaller place and going to other locations.

Tina, Taylor, and Richard were amazing they took care of some difficult complications with some glitch on the system and made it right plus extra. True customer service thank you ?

Atmosphere: 5

Food: 5

Service: 5

Loved was my first time yesterday did the the deal totally worth it an today was also amazing vibe just amazing will be visiting often ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings