El Pollo Loco
$ • Mexican, Fast Food, Chicken Shop
Hours:
9350 Culebra Rd, San Antonio
(726) 610-7695
About El Pollo Loco
Customers' Favorites
El Pollo Loco Reviews
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20 minutes 4 employees, 4 customers
Today’s visit was awful, I received the wrong salad was supposed to have sliced avocado they gave me mashed guacamole. The chicken was over cooked very hard, my husbands cole slaw was spoiled. He asked for flour tortillas they gave him another set of corn. Tortilla chips were soggy. He also had to go back because they forgot our drinks! Very disappointed! ☹️
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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El Pollo Loco, located at store #3915, is a restaurant known for its delicious food and friendly service. The staff, including David and his team, are attentive and make customers feel welcomed and appreciated. The chicken is a standout, with great flavor that keeps customers coming back, especially when it's moist and tasty. The restaurant offers vegetarian options, such as salads, and is kid-friendly with kid meals featuring drumsticks. Customers have enjoyed the roasted corn, which they say is fabulous. The location has a nice environment for enjoying meals and is wheelchair accessible with multiple handicap slots in the front. Some visitors have noticed a light smell of sewage near the fountain drinks station, but overall, the place provides a good dining experience.
Recent reviews mention that the food remains delicious and the employees are generally friendly. However, there have been concerns about staff training, as some orders are often incorrect, with wrong dressings, salads, or sides. The owner may want to improve the AC, as some customers found the lobby too hot during the summer. Despite some issues, many still enjoy the food and the welcoming atmosphere of this location.