Francesco's Gelato
211 Alamo Plaza, San Antonio
(210) 228-9577
Recent Reviews
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Mexican Vanilla waffle cone is good. Many flavors to choose from.
The worst gelato of my life, old and tasteless. Super rude staff. He answers ugly and doesn't even know what the flavors are. Very expensive for the paltry amount of gelato they offer you. Ugly and dirty place with cockroaches under the
Gelato display case. Don't waste your money. Anymore!
Atmosphere: 1
Food: 1
Service: 1
Terrible ice cream. I'm Italian and have had over 30 ice cream shops. Never tried worse ice cream. Not to mention the service: my wife chose two flavors without trying anything.
I tried two flavors choosing only one because when I asked to try hazelnut they gave me Nutella and when I told him it wasn't hazelnut he replied "yes it is, I work here". When I asked to try the coffee flavour, Minua said no. Terrible service, vulgar, rude and incompetent. Dirty and confusing environment.
Save money and time! Don't come in!
Atmosphere: 1
Food: 1
Service: 1
So good I'm addicted
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Pecan & Tiramisu, Irish Cream Gelato, Creamy Mango Gelato Cup
Rude service at ICE cream. First added scoopes as they were included. Asked two and added third. Won't give another spoon saying manager doesn't allow more spoons.
Atmosphere: 1
Food: 2
Service: 1
DO NOT TIP PHYSICAL OR ELECTRONICALLY THEY DO NOT GO TO THE HOUSE SERVERS THE BOSS FRANK KEEPS ALL THE TIPS TO HIMSELF $100S OF DOLLARS A DAY , I WORKED THERE FOR 2 YEARS THATS HOW I
Atmosphere: 1
Food: 1
Service: 1
The young man who serves has a bad attitude, he doesn't want to come back
Atmosphere: 3
Food: 3
Service: 1
Walked in on a hot day.
They have 5 signs behind the counter that have a flavor, then say "whiskey".
The employee is from Russia or something and couldn't answer my question as to if there is any alcohol in this?
Why do your signs say Whiskey?
Is it in some and not others? Is it optional?
I'm I the first person yo ask if your ice cream is alcoholic?
And WHY does your employee not know?
Or apparently k ow what Whiskey is?
It's like I was in an Sbbot and Costello skit.
the BEST mint chocolate chip gelato I ever had. It really hit the spot! They also have a coffee shop inside, expresso was so good. I stole a few sips from my husbands cup. I highly recommend to stop by here.
Atmosphere: 5
Food: 5
Service: 5
Wow!!
Had some good tasting ice cream before but this ice cream really was amazingly delicious!! ?
Please don’t change a thing.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst service ever. They don't understand and barely can explain themselves. When you ask about a flavor they ask you which one bc they don't know which ice cream is the match to the names on the labels. Also, the smallest size is 2 scoops but if you ask to try more than one flavor they say no bc their policy is only one try per person... So they don't know which ice cream is each one but you only can try one.
Atmosphere: 1
Service: 1
If I could give it a negative 10 I would have the worst customer service, the prices are super high, it is not as clean as it should be, they serve customers in a bad way, in short, it is a place that I do not recommend to the devil...
Atmosphere: 1
Food: 1
Service: 1
Gelato was fresh and yummy! We got strawberry and cream with dark chocolate and it was awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
6/24/24 Visited since the store next door gave a coupon. We were in town for one of the biggest, police conferences. The Hispanic lady with dirty blonde hair was absolutely rude (and I’m Hispanic). As if asking for a sample inconvenienced her. After feeling her ugly attitude, I told her never mind and she slammed the fridge door. I still allowed my daughter to make her purchase, but I will not return again.
Atmosphere: 1
Food: 4
Service: 1
Was looking for a bakery / coffee shop and there wasn't much baked goods. There iss a wide variety of gelatos ans I got an affogato- which was good. There is also a bar where you can get frozen margs as wel
Atmosphere: 3
Food: 4
Service: 4
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